Retail Sales Associate for 5 years in a fast-paced customer service focused environment. Personable and professional under pressure. Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.
Cheerful and energetic
Effective team player
MS Office proficient
Staff training and development Superior communication skills
Won multiple awards based on customer service. Promoted to Apparel Sales Lead after only 1 year. Resolved multiple of customer service issues within to maximize loyalty and retention.
Dicks Sporting GoodsAberdeen, NCApparel Sales LeadCurrentLed sales expectations with team members to establish sales and customer retention goals. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Maintained friendly and professional customer interactions. Monitored customer preferences to determine focus of sales efforts.
Harris TeeterAberdeen, NCCashierCleaned and straightened work area. Bagged merchandise by following standard procedures. Unboxed new merchandise. Rotated stock to maintain freshness. Operated cash register with proficiency. Provided professional and courteous service at all times. Assessed customer needs and responded to questions.
Education and Training
Associate of Arts2018Sandhills Community College, Pinehurst, NC, United States
Currently continuing my education to receive a degree. Seeking training and certificates to boost my career. Currently have a 2.8 GPA.
High School Diploma2012Pinecrest High School, Southern Pines, NC, United StatesMember of club called RAK which is Random Act of Kindness. Coursework in Pre-College classes. Graduated with a 3.1 GPA.