Apartment Manager resume example with 18+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Successful Apartment Manager balances business and tenant needs to run successful operations. Oversees staff and coordinates maintenance with excellent prioritization and project management abilities. Highly self-motivated, organized and dedicated to maximizing profits. Versatile [Job Title] effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals. Diversely-skilled Property Manager steeped in customer relations, sales and collections operations. Veteran supervisor of [Number] multi-unit dwellings ranging from [Type] to [Type]. Dedicated to round-the-clock oversight of all managed properties. Talented [Job Title] adept in customer relations, sales, collections and real estate management. Eager to develop business performance at [Type] companies. Ready to oversee properties at any scale. Dedicated [Job Title] with more than [Number] years overseeing diversified portfolio of commercial properties. Maintained continual oversight of facilities totaling approximately [Number] square feet. Easily takes on large-scale management roles while providing meticulous monitoring of building success and safety. Outgoing and hardworking [Type] professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing [Number] years of related experience combined with results-focused and quality-driven approach. Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and communicating with individuals at all levels. Ready to grow efficiency and expand locations by applying diverse experience and vast real estate knowledge. Experienced [Job Title] offering demonstrated track record of success in setting up and finalizing [Type] agreements. Detail-oriented, organized and self-motivated professional builds and strengthens owner, company and government agency relationships. Organized [Job Title] with dynamic customer service, [Skill] and [Skill] talents. Coordinates inspections, oversees conflict resolution, and delivers [Area of expertise]. Remains poised in stressful environments. Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues on-site arise. Motivated professional considered talented leader and driven problem solver. Brings [Number] years of experience in [Job Title] role. Offers outstanding attention to detail and [Type] coordination. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. [Job Title] with demonstrated command of [Area of expertise]. [Type] expert with developed aptitude for [Skill] and [Skill]. Multilingual and fluent in [Language] and [Language], offering solid comprehension of cultural diversity. [Area of study] student with background in [Area of expertise]. Strong technical proficiency with work history in [Area of expertise]. In-depth knowledge of [Software] coupled with [Task] and [Task] abilities. Proven history of [Skill] and [Skill]. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Motivated professional offering [Degree] in [Area of study]. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time. Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in [Job Title] role. Skilled in [Skill] and [Skill] in [Type] settings. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings. [Area of study] student pursuing [Degree] seeks internship opportunity to gain hands-on experience. Outgoing and friendly with strong motivation for success. Flexible hard worker ready to learn and contribute to team success.

  • Leasing
  • Resident event planning
  • Budget management
  • Maintenance
  • TrackPro
  • Accounts receivable
  • Intuit Quicken Rental Property Manager
  • Capital projects
  • Leasing promotions
  • Service contract management
  • Rents collection
  • Yardi
  • Card key management
  • Mortgages and loans
  • Multi-family property management
  • New construction
  • Fair housing mandates
  • Commercial property
  • Sales and marketing
  • Knowledge of leasing and market conditions
Education and Training
Held College Portland Or, Expected in 09/1997 BBA : Business Mangent - GPA :
Marion Sr High School Marion, VA, Expected in 07/1997 High School Diploma : - GPA :
Amli Residential - Apartment Manager
Davie, FL, 01/2016 - 12/2019
  • Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
  • Maintained building's accounts by collecting rent and utility payments.
  • Attracted quality tenants and screened with standard checks to verify suitability for available apartments.
  • Maximized occupancy with strong marketing and tenant relations skills.
  • Supervised administrative and maintenance staff supporting needs of tenants in [Number] units.
  • Followed strict budget for maintenance and upkeep costs and tracked apartments with multiple repair requests to identify problem tenants.
  • Implemented operational policies and procedures with rent collections, maintenance and purchasing.
  • Handled rent collection invoices, billing and other tenant-related charges as per lease agreements.
  • Disbursed petty cash to engineering staff and property personnel.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Collected and maintained careful records of rental payments.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Managed routine maintenance and emergency response services provided by contractors and vendors.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Fostered good working relationships with owners, residents and board members.
  • Implemented processes to provide residents benefits of clean, safe and well-maintained community.
  • Managed day-to-day operations for [Number]-unit [Type] property with [Number] occupants.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
  • Monitored infrastructure and building expenses and reviewed and approved invoices.
  • Inspected property every [Timeframe], took pictures and wrote reports regarding findings for submission to [Job title].
  • Created staff schedules in response to community needs.
  • Established and implemented leasing goals while managing effective lease expiration program.
  • Verified property compliance with state and federal regulations avoiding discrimination or illegal practices.
  • Developed and implemented strategic plan for property management.
  • Abstracted leases and entered pertinent information into [System] management system.
  • Liaised between company and owners to address and remedy ongoing concerns.
  • Maintained excellent customer relationships by adhering to "10 Pledges of Customer Service."
  • Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
  • Reviewed and approved or denied invoices related to property costs based on budgetary and contractual specifications.
  • Worked with [Type] owners to identify, develop and achieve community goals and objectives.
  • Oversaw projects through timely completion, including inquiry response, event coordination, and on-site support for feature film productions and events.
  • Compiled and conveyed operational and financial data to regional manager.
  • Prepared and submitted monthly tenant visit logs.
  • Negotiated with outside contractors to obtain reasonable fees for [Type] and [Type] work.
  • Supervised production of annual rent, operating expense and real estate tax adjustments.
  • Supervised and coordinated work of [Job title]s and [Job title]s to optimize productivity and enhance results.
  • Liaised between construction manager and tenant during build-out phase of tenant suite.
  • Maintained records of all activities involving [Type] and [Type] properties.
  • Prepared detailed budgets and reports on financial conditions of [Type] property for [Client name].
  • Coordinated [Type] improvements in compliance with [Type] agreements to ensure timely completion, tenant acceptance, occupancy and rent commencement.
  • Assisted owners with analyzing complex real estate documents and loan agreements.
  • Cultivated rapport with clients to meet expectations for high-end event space rentals.
  • Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
  • Recommended clarifications and changes in program policies to director of property management.
  • Drafted staffing plans each week for staff of [Number] workers.
  • Met with committees to discuss and resolve legal and environmental issues.
  • Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
  • Compiled [Type] reports to advise stakeholders on property status.
  • Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
  • Liaised with feature film producers to ensure event space met film production quality requests.
Sunpro - Apartment Maintenance Technician
Valdosta, GA, 01/2010 - 11/2014
  • Assisted team in completing job tasks quickly and accurately with appropriate use of instruments and tools.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Analyzed and identified equipment failure root causes and initiated correction actions.
  • Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
  • Repaired equipment and machinery, performing maintenance according to updated industry standards.
  • Implemented improved training procedures to better develop new personnel.
  • Collected data to compile detailed reports for upper management and closely monitored equipment, tools and system upgrades.
  • Assessed system operations to identify potential areas requiring maintenance services.
  • Overhauled, installed and repaired equipment, including centrifugal compressors, pumps, valves, separators and generators.
  • Orchestrated tooling changeovers, setups and repairs to minimize downtime and improve productivity.
  • Contacted vendors to procure equipment and tools to meet organizational demands.
  • Reviewed blueprints and manuals to repair and restore optimal functionality.
  • Inspected alarm systems and monitors to comply with fire, carbon monoxide and other safety levels.
  • Used electrical drawings to troubleshoot and repair electro-mechanical and other systems.
  • Designed, fabricated and installed upgrades to improve existing equipment.
  • Worked with outside vendors to prepare for large system installations and complex repairs.
  • Ran machinery diagnostics rounds to meet performance thresholds.
  • Specialized in support systems, inspections and detailed repairs to achieve operational efficiency.
  • Read blueprints and specifications to determine best methods to approach maintenance projects.
Access Wireless - Phone Sales Representative
City, STATE, 01/2000 - 12/2009
  • Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
  • Maintained and recorded customer information in database.
  • Handled inbound telephone calls from interested customers.
  • Presented information about membership details and purchase advantages.
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Broke down objections using friendly, persuasive strategies.
  • Worked well with automatic computer dialing and proprietary software to manage daily call loads.
  • Resolved customer complaints by escalating calls to proper department.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Made appointments with interested customers according to schedule availability.
  • Collaborated with management to resolve concerns and problem calls.
  • Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
  • Set up new accounts and listed personal, demographic and payment information in system.
  • Educated customers about product or service offerings meeting individual needs.
  • Took messages and transferred calls for telemarketing team.
  • Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
  • Trained new hires and led large team of off-shore telemarketers.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.

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Resume Overview

School Attended

  • Held College
  • Marion Sr High School

Job Titles Held:

  • Apartment Manager
  • Apartment Maintenance Technician
  • Phone Sales Representative


  • BBA
  • High School Diploma

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