(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

  • Multi-family property management
  • Knowledge of leasing and market conditions
  • New construction
  • Microsoft Office
  • Sales and marketing
  • Fair housing mandates
  • Customer service
  • Team management
  • Organization
  • Financial and cash flow analyses
  • Workforce training
  • Performance reporting
  • Health and safety compliance
  • Maintenance planning
  • Issue and conflict resolution
  • Marketing
  • Planning and coordination
  • Security systems
  • Organization
Education and Training
Maud High School Maud, TX, Expected in 05/2006 High School Diploma : - GPA :
  • Certified Rural Housing Manager
  • USDA Rural Development 3560 Seminar
  • EIV training
  • Interactive Property Management Seminar
  • SouthWestern Affordable Housing Management Association SW-AHMA
  • Many Grace Hill Certificates
Marshfield Clinic - Apartment Manager
Black River Falls, WI, 04/2018 - 08/2020
  • Secretarial, receptionist, and administrative duties as-needed include answering the phone, filing, etc.
  • Customer service responsibilities include working with residents to resolve concerns and submitting service requests.
  • Touring the community and homes.
  • Completing required paperwork as-needed.
  • Marketing as-needed.
  • Software of One Site.

Being a Property Manager was to ensure compliance with financing grograms such as Tax Credit, Bond compliance, HUD etc. Market, Maintain, Manage; these are just a few of the many hats I wore in the highly visible role. I was to oversee all operational aspects of our Affordable Housing located in Jefferson and Lone Star, Tx. Being in property management i was responsible for maintaining the community, supporting its residents and developing team members all while meeting financial objectives of the owner and management company. Also some of my responsibilities were to maintain optimum level of occupancy through wait list management and proactive marketing process timely and accurate move-ins, move-outs, and recertification's. Property Manager was to keep up with annual and interim recertification's in compliance with the guidelines, local, State, and Federal regulations. Approve rental applications for multiple programs following property and agency standards. Maintain compliance with all State and Federal programs regulations relating to the property and to oversee preparation for audits and inspections. Ensure property compliance by maintaining the compliance percentage for Low Income Housing Tax Credit, or and other applicable programs. Ensure the accuracy of HAP request and TRACS files while working with the company's compliance department to investigate/resolve TRACS errors. Review Monthly and quarterly reports and address discrepancies. Manage marketing according to the Affirmative Fair Housing Marketing Plan and update as necessary. Complete the annual utility analysis for submission with Rent Schedule to HUD. Ensure the property and grounds are well maintained. Complete annual or periodic unit inspections and monthly building inspections, Resolve resident issues and conflicts in a timely manner and in accordance with site guidelines.

Vacasa - Operations Manager
Lewes, DE, 06/2016 - 03/2018
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.

Operation Manager is responsible for the operational outcome of all business of the company. This position supported and was guided by Spring Market Co-op's high-leven goals while maintaining and shaping co-op wide systems that was to empower the co-op's management and staff to be efficient and effective in serving the needs of the community. The Operations Manager served to the co-op by continually improving operations of the business by planning, organizing, and evaluating organizational structure and managing staff and vender relationships.

Take primary responsibility for Merchandising product and developing initiatives across departments/throughout store. Closely work with the Buyers to purchase for special deals and promotions; ensuring adequate and timely supply of products. Meet regularly with the Marketing Manager to promote cross merchandising promotions and develop strategic approaches to advertising and promotions, demos, and displays.

Model efficient and friendly customer service throughout the co-op. Ensure storewide safety standards and timely response to safety committee issues. Ensure the co-op property is maintained in clean, working order. Manage key venders relationships as required and requested. Provide support and data to the General Manager for monitoring reports required by the board of directors. Perform other tasks assigned by the General Manager.

Pruett's Food - Manager
City, STATE, 05/2014 - 05/2016
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Recruited and hired qualified candidates to fill open positions.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.

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School Attended

  • Maud High School

Job Titles Held:

  • Apartment Manager
  • Operations Manager
  • Manager


  • High School Diploma

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