Apartment Manager Resume Example

• Established organizational vision and developed strategies to achieve sales and customer service goals.
• Recruited, hired and trained crew members on application of projects, customer relations and customer service.
• Established work priorities to meet contractual obligations for schedule and installations.
• Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Enforced security policies and procedures to protect company assets from theft, loss or damage.

Operation Manager is responsible for the operational outcome of all business of the company. This position supported and was guided by Spring Market Co-op's high-leven goals while maintaining and shaping co-op wide systems that was to empower the co-op's management and staff to be efficient and effective in serving the needs of the community. The Operations Manager served to the co-op by continually improving operations of the business by planning, organizing, and evaluating organizational structure and managing staff and vender relationships.

Take primary responsibility for Merchandising product and developing initiatives across departments/throughout store. Closely work with the Buyers to purchase for special deals and promotions; ensuring adequate and timely supply of products. Meet regularly with the Marketing Manager to promote cross merchandising promotions and develop strategic approaches to advertising and promotions, demos, and displays.

Model efficient and friendly customer service throughout the co-op. Ensure storewide safety standards and timely response to safety committee issues. Ensure the co-op property is maintained in clean, working order. Manage key venders relationships as required and requested. Provide support and data to the General Manager for monitoring reports required by the board of directors. Perform other tasks assigned by the General Manager.

• Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
• Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
• Recruited and hired qualified candidates to fill open positions.
• Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
• Greeted and encouraged feedback from customers to implement in-store operational changes.
• Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Trained employees on additional job positions to maintain coverage of roles at all times.
• Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Addressed internal and customer-related issues each day and affected strategic resolutions.
• Improved productivity initiatives, coordinating itinerary and scheduling appointments.