Communicative waitress and apartment manager with top-level skills in customer service and problem solving. Organizes inspections, supervises issue resolution, and delivers a satisfying outcome for both the customers & myself. Remains calm and professional in stressful environments.
Systematic and controlled serving team member with strong catering background. Smoothly set up and maintain stations and buffet lines, handling diner requests and cleaning up spills quickly to satisfy needs of event planners and guests. Calm, professional and organized with top strengths in multitasking and prioritization.
Skills
Food assembly
Set up procedures
Plating and presentation
High-end event experience
Safe food handling
Wine knowledge
Banquet coordination
Cash handling expert
Sales expertise
Hospitality service expertise
Communication skills
Menu memorization
High-volume dining
Tenant and eviction laws
Customer service-focused
Affordable housing programs knowledge
Staff Management
Budgeting
Maintenance knowledge
Leasing and sales
Supervision
Problem Resolution
Work History
Apartment Manager, 02/2019 - Current Uncle Julio's – Lombard, IL,
Conducted move-out and move-in inspections to determine charges for damages and market readiness
Utilized social media, CraigsList, banners and signs to advertise vacant apartments
Met with potential tenants to negotiate rent, explain occupancy terms and show available units
Delivered emergency 24-hour on-call service for tenants on building issues
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
Worked closely with clients to facilitate appropriate loans, inspections and credit reports
Waitress, 02/2019 - 12/2020 Uncle Julio's – Orland Park, IL,
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Kept server areas clean and stocked during service hours to increase efficiency while serving tables
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
Waitress, 11/2019 - 03/2020 The Del Monte Lodge – Rochester, NY,
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Kept server areas clean and stocked during service hours to increase efficiency while serving tables
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
Folded napkins and prepared silverware sets to provide adequate supply for host station
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