AP Specialist / Junior Estimator & Bid Manager Resume Example

• Administrative and customer-service oriented position.
• Tasks included answering in-depth questions via phone and email, filing claims, and researching files for evidence and/or errors made by Department of Veterans Affairs.

Skills and knowledge related to this position include:

• Being familiar with medical terminology.
• Being familiar with how to interpret VA decisions and all other correspondence.
• How to direct clients once a decision has been made.
• Applying experience in psychology and knowledge of psychological disorders to position; familiarity with symptoms, diagnoses, and treatment.
• Counseling clients on the best course of action in order to to be treated for a condition and/or get a claim approved.
• Assisting with charity work and organizing meetings with clients.
• Handling case load of 1,000+ clients.
• Fulfilling clerical duties including copying, faxing and file management.
• Checking accuracy and integrity of files and resolving errors.

• Delegated positions included both cashier and front service clerk, meaning daily face-to-face interaction with customers.
• Learned, referenced and applied product knowledge information.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Consistently received compliments from customers on customer service skills and personality.
• Recognition for high amounts of donations collected for charities, helping to make store #1 in district.
• Constantly helped to improve and save company money by finding and bringing to attention of MIC any errors/discrepancies within pricing system or advertising.
• Followed merchandising guidelines to present visually appealing displays.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Processed cash and credit payments rapidly and accurately.
• Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
• Alerted customers to upcoming sales events and promotions.

• Filled many different roles including cashier, drive-thru headset operator, food assembler, cook, and receptionist.
• Worked quickly and efficiently in very fast-paced, stressful environment.
• Tested products to ensure quality, quantity, taste and temperature were on-par.
• Increased sales through promotional marketing.
• Acquired excellent customer service skills through face-to-face as well as phone interaction with customers.
• Trained new employees and was offered a supervisor's position, but had to decline at the time due to studies.
• Responded resourcefully to customer requests and concerns.
• Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution. 
• Processed cash and credit payments rapidly and accurately.