Anytime Home Care Resume Example

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communications

Shared detailed information regarding sales and the best top sellers for the week to help customers make decisions.

• Educated customers on special pricing opportunities and company offerings.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Consulted with customers regarding needs, addressing any and all concerns.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.
• Provided top quality control and eliminated downtime to maximize revenue.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Worked with managers to develop service improvement initiatives.
• Cross-trained in meat department and seafood and trained new employees so they could provide skilled back-up for customer-facing teams.
• Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
• Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
• Replenished shelves to maintain adequate merchandise levels.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Worked under strict deadlines and responded to service requests and emergency call-outs.
• Achieved high sales percentage with consultative, value-focused customer service approach.
• Achieved top satisfaction, retention and referral rankings on consistent basis.
• Recommended, selected and helped locate merchandise based on customer needs and desires.
• Improved service quality and increased sales by developing strong knowledge of company's products and services.
• Exceeded team goals and collaborated with staff to implement customer service initiatives.
• Expressed appreciation for patronage, inviting and encouraging customer return visits.
• Recommended optimal merchandise based on customer needs and desires.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Recommended merchandise to customers based on needs and preferences.
• Observed customer behaviors to identify security threats and escalate concerns to supervisors.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Educated customers on product and service offerings.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Stayed up to date on store promotions, payment policies and security practices.
• Improved operations by working with team members and customers to find workable solutions.
• Improved customer satisfaction by finding creative solutions to problems.
• Performed site evaluations, customer surveys and team audits.
• Earned reputation for good attendance and hard work.
• Answered numerous calls in between helping in person customers to answer customer questions.
• Learned how to cook seafood perfectly and Prepare meats for display properl to support office needs.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Created agendas and communication materials for team meetings.
• Recognized by management for providing exceptional customer service.

.Served drinks and prepared specialty beverages.

• Complied with company service standards, including inventory and cash control procedures.
• Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
• Received food orders from patients and families and explained offerings.
• Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
• Washed, peeled, cut and measured recipe ingredients.
• Completed opening, closing and shift change tasks to promote store efficiency.
• Prepared large batches of breakfast sandwiches and complex drinks according to standard recipes.
• Kept work areas, utensils and pans cleaned and sanitized.
• Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
• Verified orders and bagged items for easy transport.
• Took orders, prepared foods and processed payments in full-service establishment.
• Reviewed contents on food trays to check receiving complete order.
• Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
• Kept customer and food preparation areas clean and well-organized for maximum efficiency.
• Resolved customer concerns and relayed relevant information to supervisor.
• Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
• Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
• Prepared complex food and drink items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
• Greeted customers warmly and responded to requests for information.
• Processed credit card, EBT and gift certificate payments in electronic computer systems.
• Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
• Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Handled
  customer
  complaints
  and
  concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Handled
  customer
  complaints
  and
  concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Handled
  customer
  complaints
  and
  concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Handled
  customer
  complaints
  and
  concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Handled
  customer
  complaints
  and
  concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Handled
  customer
  complaints
  and
  concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
• Handled
  customer
  complaints
  and
  concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Handled
  customer
  complaints
  and
  concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Handled
  customer
  complaints
  and
  concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Handled
  customer
  complaints
  and
  concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Handled
  customer
  complaints
  and
  concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Handled
  customer
  complaints
  and
  concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Handled
  customer
  complaints
  and
  concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
• Redeemed coupons and cross-sold products.
• Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Learned roles of other departments to provide coverage and keep store operational.
• Distributed new merchandise efficiently to different departments.
• Worked closely with front-end staff to assist customers.
• Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
• Trained new team members in cash register operation, stock procedures and customer service.
• Collected merchandise from store and searched back-end locations for customer purchases.
• Handled
  customer
  complaints
  and
  concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Handled
  customer
  complaints
  and
  concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Handled
  customer
  complaints
  and
  concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Handled
  customer
  complaints
  and
  concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
• Monitored sales events to protect products, added new merchandise and rang up purchases.
• Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Assisted with purchases, locating items and signing up for rewards programs.
• Answered phone calls to assist customers with questions and [Type] orders.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Stayed up to date on current item discounts to support promotions.
• Processed returned items in accordance with store policy.
• Restocked [Location] with silverware, straws, napkins and condiments.
• Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
• Drove sales and add-on purchases by promoting specific item options to customers.
• Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
• Prepared food, including breakfast sandwiches esc., drinks on the menu and learned different drinks and food items every season change items.
• Filled beverages and delivered food to customers by [Action].
• Counted product stock to maintain inventory records.
• Welcomed customers, offering assistance to help find necessary store items.
• Scanned items quickly to keep lines moving and reduce overall wait time.
• Helped customer locate and select appropriate merchandise throughout store.
• Helped customers find specific products, answered questions and offered advice.
• Assisted customers to find appropriate products, answered product questions and provided product solutions.
• Processed customer payments quickly and returned exact change and receipts.