Network Analyst experienced in desktop support and network configuration. Vast knowledge of client and server applications, as well as installation and configuration of desktops and servers.
proficiency in computer and network security
proficiency in basic laboratory practices
proficiency in software/hardware fundamentals
proficiency in computer systems
proficiency in peripheral equipment
proficiency in network fundamentals
proficiency in customer relations
Analytical and critical thinker
Anti-Terrorism Officer, 04/2016
to Current Critical Intervention Services – Largo Florida
Patrol industrial and commercial premises to prevent and detect
signs of intrusion and ensure security of doors, windows, and gates.
Answer alarms and investigate disturbances.
Write reports of daily activities and irregularities, such as
equipment or property damage, theft, presence of unauthorized persons, or unusual
Call police or fire departments in cases of emergency, such as
fire or presence of unauthorized persons.
Circulate among visitors, patrons, and employees to preserve order
and protect property.
Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
Operate surveillance equipment to detect suspicious or illegal activities.
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.Monitor access or flow of people to prevent problems.
Prevent unauthorized individuals from entering restricted areas.
Patrol properties to maintain safety.
Special weapons training
with AR15 rifles, tactical shotguns, and 9mm handguns.
Tax Operations Specialist, 04/1997
to 03/2016 Franklin Templeton Investment – St. Petersburg Florida
internal client inquires related to pending receivables, documentation, or
external client inquiries related to Residency Certifications, Power of
Attorney (POA) documents or pending receivables.
Provide tax support for various
other departments – Front Office, Finance and Compliance.
with the Internal Revenue Service and Foreign Tax Authorities by phone or
email regarding client certifications or filing.
Process Non-Resident Alien,
Backup and FATCA tax withholding.
Monitor new tax legislation
changes including but not limited to Asset Transfer Statement reporting requirements,
Original Issue Discount reporting updates and the pending changes to IRS
tax refund processing.
Build controls for various groups
to ensure following Tax audit's.
Implementation of new tax
legislation processes resulting from FATCA and Cost Basis Reporting.
Implemented a new W-9
Tracking process resulting in an 98% improvement with accounts being properly
established and monitored.
that income received for clients is, researched and posted accurately and
in a timely manner.
all foreign income to US Dollars.
up and maintaining tax tables/income maps for country and account levels
to ensure the proper amount of tax withholding.
verifying, and filing client tax documentation necessary for obtaining
Residency Certifications from the IRS.
monthly Clearance Account Reconciliation providing explanation for any
income not disbursed.
and maintaining the appropriate reclaim forms for filing in various
tax reclamation forms/applications with various Tax Authorities, paying
agents and/or liaisons.
to rejections when trying to obtain a Residency Certification from the IRS
or when filing with Tax Authorities.
and file split letters (Omnibus Breakdowns) with third-party custodian for
Depository Trust Company securities.
monthly operating reports (MOR) of department volumes and statistic.
funds from the Tax Reclaim Control Account for income posted by both Tax
Reclaim and other internal income groups.
off and re-establishing receivables where necessary as per the Closing Memo Instructions.
Assist in projects related
to department workflows or applications used as directed by Supervisor/Manager.
support to other teams with the group.
Certificate: Network Support,
Current Pinellas Technical College - Clearwater,
Florida This program contains seven occupational completion points (OCPs) providing a planned sequence of instruction for employment as a Computer and Network User Support Specialist, Network and Computer Systems Administrator, and Network Security Specialist. A student who completes the applicable competencies at any occupational completion point may either continue with the training program or exit as an occupational completer.Demonstrate proficiency in Network+, CCENT, CWNA, and Security+ certifications Demonstrate proficiency in customer relations Demonstrate appropriate communication skills Demonstrate employ ability skills Demonstrate proficiency in basic laboratory practices Demonstrate appropriate understanding of basic math Demonstrate appropriate understanding of basic language arts Demonstrate proficiency in software/hardware fundamentals Demonstrate proficiency in computer systems Demonstrate proficiency in peripheral equipment Demonstrate proficiency in network fundamentals Demonstrate proficiency in network equipment and physical site requirements and considerations Demonstrate proficiency in advanced network concepts Demonstrate proficiency in network device operating systems Demonstrate proficiency in computer and network security Demonstrate proficiency in implementing security measures.