Business analysis, data analytics and process lead with proven expertise across sales, services, and product organizations. Successful at solution-oriented problem solving and crticial thinking. Committed to streamlining processes, continuous improvements, and driving data-driven solutions leveraging cross-functional experience.
Skills
Data and Business Analysis
Master Data Management
Business Process Improvements
Project Management
Analytics and Process Team Leadership
Several ERP and CRM Systems User
Python, SQL, Excel, and Tableau
Growth Analytics
Experience
10/2020 to Current
Analytics and Process LeadPnc Financial Services Group, Inc. – Logansport, IN,
Established enterprise-wide master data management governance, policies and steering committee – ownership, data creation and changes, and improved customer master data quality.
Built team of Global business process leads for finance, supply chain and sales and services to drive operations improvements
Building Robotic Process Automation (RPA) capability to drive operational efficiency.
Driving enterprise-wide data warehouse and business analytics and reporting team; Tech: Snowflake, Dell Boomi, Python and Tableau.
07/2018 to 10/2020
Data Analytics and Solutions LeadCitigroup Inc. – North Miami Beach, FL,
Led business analytics and strategic programs management office for global customer operations across Western Digital, SanDisk, and HGST brands.
Led the data strategy, KPIs/metrics, data management & analytics across technical support operations, call center operations, services operations, engineering, warranty returns operations.
Structured and executed strategic global operations process improvement initiatives to drive efficiency (cost, quality, and customer experience) for services operations for 10M+ devices/year.
Led global partners pricing analysis and built pricing model recommendations for operations and drove cost savings of $3M+ per year. Supported organization’s VP with group budgeting.
10X Moonshot Project Advisor for Global Ops Analytics & Automation Initiative, selected by SVP.
07/2013 to 07/2018
Business Analytics LeadNetApp – City, STATE,
Built and lead ONTAP software, Flash sales acceleration, and Cloud/SaaS BU data analytics capabilities across sales, finance, engineering, and product operations and supported growth from sub-millions to $3B+ in annual revenues, and SaaS with $250M ARR.
Designed and operationalized required process and data integration, and enabled insights across Oracle Eloqua, HubSpot, SFDC and SAP systems, and Cloud subscriptions billing (AWS, GCP and Azure).
Directly partnered with AWS, Azure and GCP Cloud partner data and process teams to ensure process and data integrations with NetApp.
Led global sales goal setting process, sales commissions planning, strategic accounts planning, sales/ products forecasting.
Developed the cTAP sales acceleration promotion extensive analytical model in FY16 to enable product growth sales promotions to drive $600M revenue growth in 1.5 years.
05/2007 to 07/2013
Business Analysis LeadTrianz Consulting – City, STATE,
Cisco Systems - Sales Org: Analyzed and redesigned entire services sales global business process - detail rules and exceptions by geographies to streamline service sales analytics measurement to plan for incentives/commissions across internal sales and 60,000 partners network
Cisco Systems –Services Org: Led business and data detailed analysis for corp level customer experience (sales through support) engagement.
NetApp – Strategic Execution Org: Led analytics for $150M+ budget program to proactively remediate product issues with 500+ customers
Cisco Systems – Services Org: Developed portfolio management model to analyze 50+ customer experience improvement projects(~$200+Millions) working with 30+ Director/VP level leadership.
NetApp/ Marvell Semiconductors/ Silicon Image Business IT Orgs: Led business systems analysis for Oracle ERP Applications. Authored BRDs and FSDs and Executed BAT/UAT Cases.
Education and Training
Expected in 12/2022
Master of Science: Information And Data Science University Of California, Berkeley - Berkeley, CA GPA:
Expected in 12/2003
Master of Science: Electrical And Computer Engineering University Of Dayton - Dayton, Ohio, GPA:
Expected in 05/2001
Bachelor of Technology: Electronics Engineering Kakatiya University - Telangana, India, GPA:
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