Analytics And Process Lead resume example with 14 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Business analysis, data analytics and process lead with proven expertise across sales, services, and product organizations. Successful at solution-oriented problem solving and crticial thinking. Committed to streamlining processes, continuous improvements, and driving data-driven solutions leveraging cross-functional experience.

  • Data and Business Analysis
  • Master Data Management
  • Business Process Improvements
  • Project Management
  • Analytics and Process Team Leadership
  • Several ERP and CRM Systems User
  • Python, SQL, Excel, and Tableau
  • Growth Analytics
10/2020 to Current
Analytics and Process Lead Pnc Financial Services Group, Inc. Logansport, IN,
  • Established enterprise-wide master data management governance, policies and steering committee – ownership, data creation and changes, and improved customer master data quality.
  • Built team of Global business process leads for finance, supply chain and sales and services to drive operations improvements
  • Building Robotic Process Automation (RPA) capability to drive operational efficiency.
  • Driving enterprise-wide data warehouse and business analytics and reporting team; Tech: Snowflake, Dell Boomi, Python and Tableau.
07/2018 to 10/2020
Data Analytics and Solutions Lead Citigroup Inc. North Miami Beach, FL,
  • Led business analytics and strategic programs management office for global customer operations across Western Digital, SanDisk, and HGST brands.
  • Led the data strategy, KPIs/metrics, data management & analytics across technical support operations, call center operations, services operations, engineering, warranty returns operations.
  • Structured and executed strategic global operations process improvement initiatives to drive efficiency (cost, quality, and customer experience) for services operations for 10M+ devices/year.
  • Led global partners pricing analysis and built pricing model recommendations for operations and drove cost savings of $3M+ per year. Supported organization’s VP with group budgeting.
  • 10X Moonshot Project Advisor for Global Ops Analytics & Automation Initiative, selected by SVP.
07/2013 to 07/2018
Business Analytics Lead NetApp City, STATE,
  • Built and lead ONTAP software, Flash sales acceleration, and Cloud/SaaS BU data analytics capabilities across sales, finance, engineering, and product operations and supported growth from sub-millions to $3B+ in annual revenues, and SaaS with $250M ARR.
  • Designed and operationalized required process and data integration, and enabled insights across Oracle Eloqua, HubSpot, SFDC and SAP systems, and Cloud subscriptions billing (AWS, GCP and Azure).
  • Directly partnered with AWS, Azure and GCP Cloud partner data and process teams to ensure process and data integrations with NetApp.
  • Led global sales goal setting process, sales commissions planning, strategic accounts planning, sales/ products forecasting.
  • Developed the cTAP sales acceleration promotion extensive analytical model in FY16 to enable product growth sales promotions to drive $600M revenue growth in 1.5 years.
05/2007 to 07/2013
Business Analysis Lead Trianz Consulting City, STATE,
  • Cisco Systems - Sales Org: Analyzed and redesigned entire services sales global business process - detail rules and exceptions by geographies to streamline service sales analytics measurement to plan for incentives/commissions across internal sales and 60,000 partners network
  • Cisco Systems –Services Org: Led business and data detailed analysis for corp level customer experience (sales through support) engagement.
  • NetApp – Strategic Execution Org: Led analytics for $150M+ budget program to proactively remediate product issues with 500+ customers
  • Cisco Systems – Services Org: Developed portfolio management model to analyze 50+ customer experience improvement projects(~$200+Millions) working with 30+ Director/VP level leadership.
  • NetApp/ Marvell Semiconductors/ Silicon Image Business IT Orgs: Led business systems analysis for Oracle ERP Applications. Authored BRDs and FSDs and Executed BAT/UAT Cases.
Education and Training
Expected in 12/2022
Master of Science: Information And Data Science
University Of California, Berkeley - Berkeley, CA
Expected in 12/2003
Master of Science: Electrical And Computer Engineering
University Of Dayton - Dayton, Ohio,
Expected in 05/2001
Bachelor of Technology: Electronics Engineering
Kakatiya University - Telangana, India,
  • PMI certified Project Management Professional
  • Trained Six Sigma Black Belt

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Resume Overview

School Attended

  • University Of California, Berkeley
  • University Of Dayton
  • Kakatiya University

Job Titles Held:

  • Analytics and Process Lead
  • Data Analytics and Solutions Lead
  • Business Analytics Lead
  • Business Analysis Lead


  • Master of Science
  • Master of Science
  • Bachelor of Technology

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