I am an energetic, dedicated and successful young professional who thrives in fast-paced environments and excels in the face of challenging scenarios. Highly adaptable and attentive to detail, my positive character and willingness to learn new skills allows me to overcome challenges and break cultural barriers to empower a dynamic work atmosphere. I enjoy taking the lead on everyday challenges, whilst working close with my team to cultivate and develop strong relationships both internal and external. Those who know me would describe me as honest, hardworking and very much committed to success.
Responsible for the application of cash received from Exelon's customer base across all national markets, serving in excess of 100,000 commercial and industrial service accounts and a $7 billion annual portfolio. This role also included complex issue resolution, coordinating information requests from other departments, and participating in process improvement projects.
Primary point of contact for inbound/outbound calls in a collections setting. Accountable for processing payments on past due accounts, setting up payment plans and consolidating all aged items for various portfolios across different business units. Assisted customers in the research of invoiced charges and explained company procedures to resolve outstanding balances.
Call center environment, responsible for the intake of enrollment calls. Provide step-by-step instructions to customers and brokers during the enrollment process, gather sensitive information and complete the submittal of all transactions out to market to establish electric service.
Entrusted with the resolution of customer inquiries and concerns, whilst identifying cross-selling opportunities to increase company profitability. Daily generation and completion of renewal processes, including the structuring and execution of power procurement documents. Assisted clients in processing payments, explained utility charges and signed up new prospects as applicable.
Cash Management, Business Operations, Contract Negotiation/Management, CRM systems i.e.: iSta, iSigma, Lodestar, Siebel, SharePoint etc. . Commodity Markets, Process Improvement. Reporting Tools systems: SQL Developer, Oracle. Office Peripherals: Microsoft Suite, Excel, PowerPoint, Outlook, Word, Windows, Linux. Phone systems: Avaya, Cisco.
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