Organized administrative professional with hands-on experience supporting business areas
such as accounting, database management and human resources. Collaborative team player
with strong communication, decision-making and time management abilities.
Analyst05/2017 to CurrentBank of AmericaKennesaw, Georgia
Monitoring and conducting complex financial research and analysis of account transactions for irregular spending patterns.
Investigate forgery and theft within customers accounts
Check figures, postings, and reports for accuracy in Synergy/IFP systems.
Verify confidential legal and public records related to personal account information pertaining to clients identity and property thru LexisNexis systems
Retail Supervisor08/2010 to 07/2017Sodexo/Cox CommunicationsAtlanta, GA
Trained 5 new hires in payroll services, Halo, and Enterprise Manager systems
Developed changes to customer service program, resulting in 33% higher customer satisfaction
Systematically preparing and processing procurement payments through BOA
Merchant Services to reflect each individual clients portfolio.
Led initiative to save $70K over 2 years for the Go Green Campaign
Data Processing Clerk04/2010 to 06/2011Aspen GroupTucker, GA
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Processed treasury, tax and loan payments.
Examined checks for identification and endorsement.
Led effective systems for record retention by creating database for daily correspondence
Managed billing and invoice data and prepared accounts receivable revenue reports for
Education and Training
Bachelor of Science: Business Administrative Management2009Clayton State UniversityMorrow, GA
Business Administrative Management Skilled in Microsoft Suite