Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Goal oriented IT professional motivated to develop the most efficient and quality way of completing the task at hand.
Skills
Windows XP / Windows 7
Microsoft Office
Microsoft Lync
Active Directory
Netop , Team Viewer
Lotus Notes Support
SAP GUI
VPN Software
VMware VDI Support
Customer Service
Advanced Call Handling
Team Collaboration
Hardware Troubleshooting
Laptop, Desktop, Handheld Support
Application Support
Browser Support
Printer Support
Network Support
Work History
Analyst, 08/2013 to Current Apex Systems – Columbus, OH, Help desk Analyst; Customer Service, advanced call handling skills, provide application support, troubleshoot hardware, network, security and application related issues and errors, efficient documentation of issues.
Insulation Technician, 04/2013 to 07/2013 Marshall's Inc. – Springfield, OR, Applied employee initiative to complete work orders in a timely and efficient manner, direct communication with customers, developed team efficiency formulas, identified production issues and implemented improvements.
Plastic Technician, 07/2010 to 2012 B.F. Saul Company Hospitality – Germantown, MD, Used simple mathematics and chemistry to produce polyurethane and plastic products as well as aid in the training of incoming employees.
Rotory Die Cut Operator, 01/2012 to 02/2013 Landaal Packaging – City, STATE, Lead production team to complete tasks in a quick and efficient manner, developed efficient workflow strategies, managed team morale, maintained machine functionality, trained team members in collaboration and knowledge transfer.
General Maintenance, 09/2009 to 06/2010 Nagel Paper – City, STATE, Ensured machine functionality as well as provide production support for employees.
Education
Graphic Communication: Graphic Design, Expected in 2014 ITT Technical Institute - Swartz Creek, MI GPA:
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