Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Goal oriented IT professional motivated to develop the most efficient and quality way of completing the task at hand.
  • Windows XP / Windows 7
  • Microsoft Office
  • Microsoft Lync
  • Active Directory
  • Netop , Team Viewer
  • Lotus Notes Support
  • VPN Software
  • VMware VDI Support
  • Customer Service
  • Advanced Call Handling
  • Team Collaboration
  • Hardware Troubleshooting
  • Laptop, Desktop, Handheld Support
  • Application Support
  • Browser Support
  • Printer Support
  • Network Support
Work History
Analyst, 08/2013 to Current
Apex SystemsColumbus, OH,
Help desk Analyst; Customer Service, advanced call handling skills, provide application support, troubleshoot hardware, network, security and application related issues and errors, efficient documentation of issues.
Insulation Technician, 04/2013 to 07/2013
Marshall's Inc.Springfield, OR,
Applied employee initiative to complete work orders in a timely and efficient manner, direct communication with customers, developed team efficiency formulas, identified production issues and implemented improvements.
Plastic Technician, 07/2010 to 2012
B.F. Saul Company HospitalityGermantown, MD,
Used simple mathematics and chemistry to produce polyurethane and plastic products as well as aid in the training of incoming employees.
Rotory Die Cut Operator, 01/2012 to 02/2013
Landaal PackagingCity, STATE,
Lead production team to complete tasks in a quick and efficient manner, developed efficient workflow strategies, managed team morale, maintained machine functionality, trained team members in collaboration and knowledge transfer.
General Maintenance, 09/2009 to 06/2010
Nagel PaperCity, STATE,
Ensured machine functionality as well as provide production support for employees.
Graphic Communication: Graphic Design, Expected in 2014
ITT Technical Institute - Swartz Creek, MI

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Resume Overview

School Attended

  • ITT Technical Institute

Job Titles Held:

  • Analyst
  • Insulation Technician
  • Plastic Technician
  • Rotory Die Cut Operator
  • General Maintenance


  • Graphic Communication

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