Analyst
09/2013
to Current
HCL Technologies –
Jackson,
MI
Help desk Analyst; Customer Service, advanced call handling skills, provide application support, troubleshoot hardware, network, security and application related issues and errors, efficient documentation of issues.
Insulation Technician
05/2013
to 08/2013
Mag Insulation –
Auburn,
MI
Applied employee initiative to complete work orders in a timely and efficient manner, direct communication with customers, developed team efficiency formulas, identified production issues and implemented improvements.
Plastic Technician
08/2010
to 01/2012
Snyder Plastics –
Bay City,
MI
Used simple mathematics and chemistry to produce polyurethane and plastic products as well as aid in the training of incoming employees.
Rotory Die Cut Operator
02/2012
to 03/2013
Landaal Packaging –
Bay City,
MI
Lead production team to complete tasks in a quick and efficient manner, developed efficient workflow strategies, managed team morale, maintained machine functionality, trained team members in collaboration and knowledge transfer.
General Maintenance
10/2009
to 07/2010
Nagel Paper –
Bridgeport,
MI
Ensured machine functionality as well as provide production support for employees.
