Goal oriented IT professional motivated to develop the most efficient and quality way of completing the task at hand.
Windows XP / Windows 7
Netop , Team Viewer
Lotus Notes Support
VMware VDI Support
Advanced Call Handling
Laptop, Desktop, Handheld Support
to Current HCL Technologies – Jackson,
MI Help desk Analyst; Customer Service, advanced call handling skills, provide application support, troubleshoot hardware, network, security and application related issues and errors, efficient documentation of issues.
to 08/2013 Mag Insulation – Auburn,
MI Applied employee initiative to complete work orders in a timely and efficient manner, direct communication with customers, developed team efficiency formulas, identified production issues and implemented improvements.
to 01/2012 Snyder Plastics – Bay City,
MI Used simple mathematics and chemistry to produce polyurethane and plastic products as well as aid in the training of incoming employees.
Rotory Die Cut Operator02/2012
to 03/2013 Landaal Packaging – Bay City,
MI Lead production team to complete tasks in a quick and efficient manner, developed efficient workflow strategies, managed team morale, maintained machine functionality, trained team members in collaboration and knowledge transfer.
to 07/2010 Nagel Paper – Bridgeport,
MI Ensured machine functionality as well as provide production support for employees.
Graphic Communication: Graphic Design2014ITT Technical Institute-