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Analyst Resume Example

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ANALYST
Summary

With five years of costumer service in both retail and child care, I provide a friendly face in a work environment. I work well under pressure and handle myself well with different emotions from clients and costumers. I hope you will consider me for employment. Thank you!

Skills

-exceptional costumer service

-basic computer training

-years of phone experience

-working in child care has given me years of experience with both adults and children

-reporting and documentation

-relationship building

-team lead training

-First Aid/CPR

Experience
12/2019 to 06/2020
AnalystNationwide Financial － Columbus , OH

-answered phone calls in a timely and friendly yet professional manner

-provided exceptional service to all callers

-worked with computer systems such as Microsoft Office Word and Excel

09/2018 to 11/2019
Front End CoordinatorTJX Companies － Grove City, OH
  • Took over cash register duties when the store became very busy or was under staffed.
  • Coached and mentored newly hired employees on tasks such as [Task] and [Task].
  • Assisted customers by asking appropriate questions to help find needed products.
  • Managed the front end's merchandising and maintenance, making sure shelves were properly stocked at all times.
  • Delivered a high level of service to both internal personnel and customers when answering the phone, handling issues and greeting visitors.
  • Translated management directives into actionable mandates for front-line staff.
  • Guided employees through routine and complex administrative situations with decisive but motivational approach.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
04/2018 to 09/2018
Private NannyPrivate employer － Commercial Point, OH
  • Helped children complete homework and special assignments daily to support academic performance.
  • Coordinated after-school activities and transportation for two children for practices and events.
  • Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
  • Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
  • Regulated children's schedules to balance rest, learning and play.
  • Assisted children with homework and implemented school material in practical, everyday activities.
  • Facilitated safe, caring and warm environment for children between ages of 2 and 8 years old to stimulate development.
  • Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
  • Cut snack foods into bite-sized pieces before serving to young children and monitored closely during snack time to prevent choking.
  • Tutored and assisted with homework, monitored for completion and guided with cognitive problem-solving.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
  • Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Followed routines to foster stability and structure in children's lives while parents were away.
  • Sparked creativity and imagination by teaching children new ideas each day.
  • Cleaned and tidied living room and kitchen after activities.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Minimized TV and mobile device time by engaging children with games and reading books.
  • Built relationships with children by regularly discussing school, friends and favorite activities.
07/2015 to 06/2017
Cashier ManagerHobby Lobby － Grove City, OH
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Reviewed all store policies and made changes as needed to streamline operations and increase productivity.
Education and Training
06/2015
High School DiplomaMadison Christian School － Groveport , OH
Some College (No Degree): Early Childhood EducationOhio Dominican University － Columbus, OH

Early childhood education:K-3

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Resume Overview

Companies Worked For:

  • Nationwide Financial
  • TJX Companies
  • Private employer
  • Hobby Lobby

School Attended

  • Madison Christian School
  • Ohio Dominican University

Job Titles Held:

  • Analyst
  • Front End Coordinator
  • Private Nanny
  • Cashier Manager

Degrees

  • High School Diploma
    Some College (No Degree) : Early Childhood Education

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