Analyst Resume Example
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ANALYST
Summary
With five years of costumer service in both retail and child care, I provide a friendly face in a work environment. I work well under pressure and handle myself well with different emotions from clients and costumers. I hope you will consider me for employment. Thank you!
Skills
-exceptional costumer service -basic computer training -years of phone experience -working in child care has given me years of experience with both adults and children | -reporting and documentation -relationship building -team lead training -First Aid/CPR |
Experience
12/2019 to 06/2020
AnalystA & E Television Networks － Stamford , CT
-answered phone calls in a timely and friendly yet professional manner
-provided exceptional service to all callers
-worked with computer systems such as Microsoft Office Word and Excel
09/2018 to 11/2019
Front End CoordinatorThe Tjx Companies, Inc. － Great Barrington , MA
- Took over cash register duties when the store became very busy or was under staffed.
- Coached and mentored newly hired employees on tasks such as [Task] and [Task].
- Assisted customers by asking appropriate questions to help find needed products.
- Managed the front end's merchandising and maintenance, making sure shelves were properly stocked at all times.
- Delivered a high level of service to both internal personnel and customers when answering the phone, handling issues and greeting visitors.
- Translated management directives into actionable mandates for front-line staff.
- Guided employees through routine and complex administrative situations with decisive but motivational approach.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
04/2018 to 09/2018
Private NannyPrivate Employer － City , STATE
- Helped children complete homework and special assignments daily to support academic performance.
- Coordinated after-school activities and transportation for two children for practices and events.
- Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.
- Monitored playtime to prevent overuse of technology, television or other detrimental influences.
- Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
- Regulated children's schedules to balance rest, learning and play.
- Assisted children with homework and implemented school material in practical, everyday activities.
- Facilitated safe, caring and warm environment for children between ages of 2 and 8 years old to stimulate development.
- Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
- Cut snack foods into bite-sized pieces before serving to young children and monitored closely during snack time to prevent choking.
- Tutored and assisted with homework, monitored for completion and guided with cognitive problem-solving.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Followed routines to foster stability and structure in children's lives while parents were away.
- Sparked creativity and imagination by teaching children new ideas each day.
- Cleaned and tidied living room and kitchen after activities.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Minimized TV and mobile device time by engaging children with games and reading books.
- Built relationships with children by regularly discussing school, friends and favorite activities.
07/2015 to 06/2017
Cashier ManagerHobby Lobby － City , STATE
- Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Reviewed all store policies and made changes as needed to streamline operations and increase productivity.
Education and Training
06/2015
High School DiplomaMadison Christian School － City, State
Some College (No Degree): Early Childhood EducationOhio Dominican University － City, State
Early childhood education:K-3
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Resume Overview
School Attended
- Madison Christian School
- Ohio Dominican University
Job Titles Held:
- Analyst
- Front End Coordinator
- Private Nanny
- Cashier Manager
Degrees
- High School Diploma
Some College (No Degree) : Early Childhood Education
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