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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Links
  • https://www.linkedin.com/in/Jessica-Claire/
Professional Summary

Multi-talented IT professional offering expertise in regulatory compliance, audit procedures and project management. Highly skilled in assembling authorization packages with a proven history of delivering exceptional risk management support. I've been consistently recognized for project management capabilities and passion for aligning security standards with business goals. I'm a self-motivated team player who is eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Currently seeking new opportunities to learn, grow, and excel in providing recommendations for best practices.

Skills
  • NIST SP 800-53 rev 4,
  • NIST SP 800-37 rev1
  • FIPS 199
  • DHS 4300A
  • FISMA
  • OIG Controls
  • DISA STIG compliance requirements
  • Risk Management Framework
  • Developing security plans
  • Designing security controls
  • Reviewing Nessus scans
  • Managing Plan of Action and Milestones (POA&Ms)
  • Highly successful in implementing security programs
  • Excellent verbal and written communication skills
  • Strong interpersonal skills, with a high degree of self-confidence and determination
Work History
Analyst, 01/2019 - Current
Accuval Cumberland, RI,
  • Contributed to creation of Security Assessment and Authorization packages for DHS's cloud systems in accordance with NIST requirements.
  • Recommended improvements in security systems and procedures.
  • Experienced every step of the Risk Management Framework (RMF) within the delivery of Assessment and Authorization packages that obtained and maintained full authorization to operate.
  • Review existing technical specifications to identify and eliminate potential security flaws and weaknesses.
  • Prepared and maintained regular system assessment and evaluation documents
  • Worked directly with DHS's ISSO and senior management informing them of any discovered faults or discrepancies in operations.
  • Reviewed existing technical specifications to identify and eliminate potential security flaws and weaknesses.
  • Outlined and maintained security patching schedule to efficiently address ongoing system issues.
  • Verified continuous update of systems and immediately patched vulnerabilities to prevent security issues.
  • Researched and recommended process improvements designed to mitigate operational risks.
  • Applied cybersecurity best practices to information system standards, directives and guidance for all personnel, monitoring compliance across the organization.
  • Helped solve diverse program problems with in-depth analysis.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Documented procedures and business processes and shared information with appropriate stakeholders.
  • Evaluated and adopted new technologies to address changing industry needs.
  • Reviewed performance benchmarks and established metrics for future tracking.
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Identified and resolved problems through root cause analysis and research.
  • Investigated and addressed AWS GovCloud system issues to enhance usability and improve functionality.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
Intern, 06/2018 - 08/2018
Dallas Mavericks Dallas, TX,
  • Provided IT system security consultation within cloud-based and on-premises environments in accordance with NIST SP 800-53, 800-37, OMB, and other authoritative IT security guidance.
  • Autonomously lead interviews and data center walk-throughs with clients to determined conformity of environments against stated requirements.
  • Validated respective information system security plans to ensure NIST control requirements are met.
  • Educated and interpreted compliance activities for clients
  • Developed documentation and authored recommendations associated with findings on how to improve customer’s security posture in accordance with appropriate controls.
  • Prepared, reviewed, updated, and maintained IT security supporting artifacts.
  • Collaborated with project managers, quality management and other delivery team members to drive customer satisfaction and meet project deliverables.
  • Sorted and organized materials such as physical files, tracking spreadsheets and reports.
IT Support Specialist, 08/2017 - 12/2018
Maravai Life Sciences Inc Colleyville, TX,
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Used Cherwell ticketing systems to manage and process support actions and requests.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Determined hardware and network system issues using effective troubleshooting techniques.
Customer Service Support, 06/2015 - 08/2017
Genex Services San Francisco, CA,
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Installed, repaired, maintained, and upgraded software on Apple products.
  • Performed set-up, break-down, and transport of company electronic equipment
  • Prepared equipment for employee use, performed or ensured proper installation of services, operating systems, and appropriate software.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Education
B.B.A: Computer Information Systems, Expected in 12/2018
-
James Madison University - Harrisonburg, VA,
GPA:
  • Dean's List in the fall of 2016
  • Coursework in Computer Security, Advanced Cybersecurity, Operating Systems and Server Administration, Computing and Telecommunications Networks, Database Design & Application, Linear Programming and Business Analytics, Enterprise Architecture, Intermediate Programming in Python, Java, and C#.
  • Member of Women in Technology
  • Graduated with 3.0 GPA
Additional Information
  • Clearance , Secret Clearance – Approved
  • CAP Certification - In progress
  • Security+ Certification - In progress
Accomplishments
  • Documented and resolved Low, Moderate, and High POA&Ms which led to achieving ATOs for 2 DHS cloud systems.
  • Collaborated with ISSOs in the development of the security authorization packages.
  • Achieved title of FedRAMP ATO expert at contracting company.

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School Attended

  • James Madison University

Job Titles Held:

  • Analyst
  • Intern
  • IT Support Specialist
  • Customer Service Support

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  • B.B.A

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