Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Detail-oriented Quality Assurance Representative enthusiastically seeking a Quality Assurance opportunity to utilize 10+ years of multiple platform experience. Well-versed in scheduled and unscheduled maintenance and enforcing adherence to company/customer quality guidelines.

Military/civilian career highlighted by increasingly responsible positions and expertise in:

Safeguarding material and documentation at the TS/SCI level

Quality Assurance Representative/Lead responsibilities

Site COMMUNICATION SECURITY (COMSEC) Program Manager Manufacturing/Production Quality Universal Inspections

Quality Management System Audits (ISO AS9001/AS9110)

NATO AGS Program Quality/Flight Inspector

Environmental, Health & Safety Representative

Flight Operations Safety/ DOD Quality Assurance Inspections

Air Field Safety Management Supervision & Team Dynamics

Navy Honorable Discharge

  • (CAC) Holder, INTELDOCS for loading mission data, Joint Discrepancy Reporting System (JDRS), Windows, Microsoft Office Suite, IMDS, OOMA, Flight Information Scheduling and Tracking (FIST) system
  • Agile and MES Tag systems qualification
06/2018 to Current
Amentum Quality Assurance Representative AECOM City, , Italy
  • Performs all Global Hawk QA duties and responsibilities as AECOM/Amentum site Quality Assurance Representative with the additional responsibility to perform mission critical ASIP launch requirements.
  • Trained and qualified six AECOM/Amentum personnel on debriefing mission sorties and aircraft status reporting.
  • Provided 14 NATO AGS Air Force and Foreign military personnel training on Weight & Balance, AWBS, Emergency Recovery equipment location and usage.
  • Provided data on ordering flight/ground equipment essential for mission requirements.
  • As the Quality Assurance Representative: generates Corrective Action Requests (CARs) for non-conformance/non-compliance to prevent occurrence of defects.
  • Screens responses prior to submission to AMIC/Project Management Office.
  • Setup database, schedule and tracks RQ-4B inspections and monthly audits of 7 Quality Assurance Evaluators IAW Air Force instructions, AS9001 & AS9110.
  • Resulting in the completion of 232 inspections and 36 monthly Quality Assurance Plan (QAP) audits under the new contract.
  • As Site Weight and Balance Configuration Manager completed all 24-month weighs, all 180-day Form F and recertifications for all Sigonella and Guam personnel.
  • Submit, track and present information updates to Air Force leadership for all 107 Technical Engineering Assistance Request, Technical Data correction recommendations (AFTO 22) and Joint Discrepancy Reporting System (JDRS) consisting of Product Quality Deficiency Reports (PQDR), Engineering Investigations (EI) and Supply Deficiency Report (SDR).
  • As JDRS Approval Authority screen and grant access to military and contractor JDRS system.
  • AS COMSEC Manager; creates Navy COMSEC XXX accounts for Military/Contractors, conducts monthly training and establishes procedures for 61 contractors.
  • Resulting in Zero discrepancies noted on two major site inspections.
  • Schedules monthly two-person integrity COMSEC destruction, inventory and rekeying of all related equipment located at various Navy and Air Force sites on base.
06/2012 to 06/2018
Quality/Mission Assurance Engineer Lead Northrop Grumman City, , Italy
  • Led team of four QA representatives in restructuring 22 QA programs and Safety directives: resulting in zero discrepancies noted by Wing inspection team.
  • Team received Northrop Grumman “2017 Quality is Personal Award” as a result of attention to detail and conducting continuous excellence of QMS functions.
  • Designated by Wing Commander as Weight and Balance Manager for OCONUS sites Sigonella and Guam.
  • Recognized as “Weekly Star” by Lauren Stevens, Vice President, Global Hawk UAS, for providing technical training at various sites.
  • Read into the NATO AGS program to perform Quality Functions by Douglas Luka (Former Site Manager).
  • Coordinated with various subcontractors from Raytheon, L-3 and Northrop to accomplish all TCTOs and software upgrades for site aircrafts, Launch and Recovery Element, Vehicle Test Controllers (VTC).
  • Submitted Certificate of Inspection Completion (COI/C) documentation to NG for historical/funding records.
  • Accessed Teamcenter to provide proprietary drawings and schematics to technicians as required to troubleshoot discrepancies, order parts not listed in Tech data and completion of TCTOs.
  • Due to an excellent reputation with the base commands, sort out by Air Force leadership to setup Squadron training, courtesy audits, schedule appointments and maintenance support.
  • Conducted inspection with the Air Force Facility Manager and Base Safety to evaluate the overall condition of Hangar Bays, LRE compound, HAZMAT collection points, and office spaces.
  • Provided recommendation and solutions to issues uncovered during the inspections.
  • Conducted Monthly QMS Audits from.
  • And reported findings to NG Site leadership with corrective recommendations.
  • Generated monthly metrics data from Air Force and NG data source to report status to Air Force and NG sector leadership from 2014 to 2018.
  • As a result of holding a Top Secret/SCI clearance, designated as ASIP Two Person Integrity (TPI) COMSEC custodian and operator.
  • As Quality/Mission Assurance Lead, responsible to the Global Hawk program for adherence to policies, procedures performed by 47 CLS contractors.
  • In the past five years lead Quality Assurance personnel in the upkeep of all NG and Air Force related programs.
  • Continuously tracked, trends and analysis quality, material and workmanship issues using the approved quality management system and metrics.
  • Quickly recommended and implemented changes whenever adherences to Air Force and Company policies were being violated.
  • Developed plans to utilize base resource to execute mission objectives in the absence of Air Force assets.
  • Screen all Configuration sheets for completeness and accuracy prior to uploading to SIPR server.
  • Sought out by Air Force leadership and site management to act as the Liaison between Navy leadership, Air Force leadership and the Italian military; resulting in praise from the customer and CLS Managers.
  • Invited to sit in on Department Head (O-5 level) meetings to help correct Bird/Wildlife Aircraft Strike Hazards (BASH) condition mishaps and other base wide safety concerns.
  • Made recommendations to Air Field Manager to help solve air field transportation Foreign Object Damage (FOD) problems by requesting sweeper truck be deployed prior to flight operations.
  • Advised and directed airfield transient line personnel of the locations of FOD and safety hazards associated with construction being performed on the flight line.
  • Formulate programs to enforce air transportation regulations, policies and procedures by conducting prelaunch and post launch FOD inspections at various airfield locations.
  • Utilized computer systems to track efficiency of flight line operations.
  • Strategically coordinated the move of the QA office into the hangar bay area to increase the opportunity to inspect aircraft and contractor maintenance being performed.
  • Established hearing conversation program for 61 contractors to ensure compliance with OSHA regulations and company policy.
  • Taught QA representatives and informed Air Force leadership of the NG FSAR process can be used in some instances to request engineering guidance.
  • This process resulted in saving the program numerous man hours and the associated cost of submitting Form -107s.
  • The customer expressed gratitude for revealing this process.
  • By performing quality evaluation of products from outside sources, discovered defects in the Engine forecast system used to monitor engine Time Change Items (TCI).
  • By alerting the product Manager of the defects, corrections were made, additional training was assigned to new personnel and the Air Force leadership was made aware of the root cause.
  • After detecting flaws in the scheduled maintenance cycle of the LRE Emergency Generators, notified the base generator shop of requirements for immediate servicing and maintenance to be performed.
  • Held qualification syllabus training for 12 schedule writers.
06/2010 to 06/2012
Quality/Mission Assurance Engineer Northrop Grumman City, , Italy
  • Report directly to Site Lead and Deputy Site Lead daily status of all maintenance programs and inspection findings.
  • Prepare Configuration Summary for pre-brief mission sorties consisting of latest software release, mission plan and checksums.
  • Perform launch and recovery support of RQ-4B at primary and alternate sites in Sicily.
  • Authorize to release Aircraft “Safe for Flight” and Exceptional Release.
  • Coordinate debrief and discrepancy reporting with Air Force personnel at Beale AFB.
  • Ensure safety regulations are adhered throughout all phases of maintenance efforts.
  • Schedule maintenance personnel for Navy SE required training and licensing.
  • Manage and inspect flight related documentation for accuracy and completion.
  • Conduct work center periodic audits of Air Force programs utilizing ISO9001 directives.
  • Submit AFTO 22 and Form 107 documents for Technical Order updates and Engineering disposition.
  • Security clearance: US DOD Top Secret/SCI.
11/2008 to 05/2010
Quality Flight Inspector 4 Northrop Grumman City, , Maryland, California
  • Supervised, developed and implemented quality controls and ground safety requirements to including: Foreign Object Damage (FOD), Dropped Object (DOP), tool control, Radio Frequency (RF), Electro-Static Discharge (ESD), Lock Out-Tag Out (LOTO), Data Integrity and safety programs ensuring compliance with Global Hawk/OSHA/Navy/Air Force requirements.
  • Inspected and verified proper completion and documentation for safety of flight discrepancies.
  • Performed ISO 9100 audits and inspections of ongoing manufacturing/production maintenance actions, procedures, equipment and facilities.
  • Monitored updates and applicability of vehicle maintenance technical data and technical library.
  • Review maintenance source documents to include Air Force Technical Order 781 series aerospace forms, OPNAV 4790 series compliance, vehicle inspection records and databases, note recurring discrepancies or trends and initiate appropriate actions.
  • Working knowledge of the DOD Integrated Maintenance Data System (IMDS), NALCOMIS and OOMA.
  • Managed the Joint Deficiency Reporting System and authorized military/civilian access to site.
  • Reviewed and routed engineering investigation requests with recommendations.
  • Initiated and reviewed quality deficiency and technical deficiency reports and hazardous material reports, ensuring that they were accurate, clear, concise and comprehensive.
  • Managed vehicle Weight and Balance programs for multiple sites OCONUS.
  • Selected as Lead Quality Assurance Engineer on Fire Scout program at Webster Field by Sean Callahan (Program Director).
  • Worked with DCMA to conduct Flight Test and DD250 Air vehicles for delivery to the Navy.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
Education and Training
Expected in 2017
Bachelor’s of Science Degree: Business Administration
UMUC - ,
Expected in 2014
Associates of Science:
University of Maryland University College, Riddle University - ,
Completed 97 semester hours at Embry
Expected in
Bachelor of Science: Business Management
Embry-Riddle Aeronautical University - Daytona Beach - Daytona Beach, FL,
Expected in 12/2000
Certification : Engineering Mechanics
P-3 Flight Engineer - NAS Jaxsonville, FL,
Expected in 10/1999
Aircrew Designation: Aerospace Physiology
Naval Aircrew Candidate School - NAS Pensacola, FL,
Expected in 06/2009
W&B Certification: Aeronautical Engineering
Weight And Balance - Edwards AFB ,
Expected in 03/2009
Certification: Engineering Mechanics
Rolls Royce Engine Borescope - Edwards, CA,
Expected in 05/1997
Certification: Aerospace Engineering Technologies
Compass Calibration Course - Andersen AFB, Guam ,
Expected in 07/2001
Certification : Aviation Management
Navy Maintenance Controller - NAS Rota Spain,
Expected in 03/1996
Certiicate of Completion : Aviation Management And Operations
Aviation O/I Maintenance Work Center Su - NAWC Point Mugu, CA,
Expected in 05/2002
Completion Certificate: Organizational Leadership
Primary Leadership Development Program - NAVSTA Rota, Spain,
Expected in 01/1994
Certificate of Completion : Aviation Management And Operations
Navy Production Controller (Intermidate Level) - NAVSTA Rota, Spain,
Expected in 11/1988
Completion Certificate : Electrical Equipment Installation And Repair
Electrical Systems And Circuits O-Level Mai - MCAS El Toro, CA. ,
Expected in 09/1988
Aviation Electrician “: Electrical, Electronics Engineering Technologies
A” School, NATTC - NATTC, Millington Tenn. ,
Expected in 09/2014
Completion Certificate : Organizational Leadership
Defense Acquisition Course 101 & 102 - Online ,

Air Field BASH Coordination Team- NAS Sigonella

Additional Information
  • Current Security Clearance: Top Secret/SCI
  • HONORS & AWARDS , Recipient of Northrop Grumman “Quality Is Personal” Award 2017 for customer satisfaction Major contributor to winning” Wing Outstanding Detachment of the Year Award 2015” Recipient of Libya campaign NATO medal for 2011 Global Hawk Reconnaissance missions Navy Achievement Medal (5 awards). Good Conduct Medal (5 awards), Two NATO Kosovo Campaign Medal, Armed Forces Expeditionary Medal, Chief of Naval Operations Aviation Safety Award, Navy Expeditionary Medal, Kuwait Liberation Medal, Global War on Terrorism Expeditionary Medal, Joint Meritorious Unit Commendation, Humanitarian Service Medal, Sea Service Ribbon, Navy Honorable Discharge. Received outstanding recognition from AMIC government oversite inspectors during over-the-shoulder Personnel Evaluations from 2018 – 2021

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School Attended

  • UMUC
  • University of Maryland University College, Riddle University
  • Embry-Riddle Aeronautical University - Daytona Beach
  • P-3 Flight Engineer
  • Naval Aircrew Candidate School
  • Weight And Balance
  • Rolls Royce Engine Borescope
  • Compass Calibration Course
  • Navy Maintenance Controller
  • Aviation O/I Maintenance Work Center Su
  • Primary Leadership Development Program
  • Navy Production Controller (Intermidate Level)
  • Electrical Systems And Circuits O-Level Mai
  • A” School, NATTC
  • Defense Acquisition Course 101 & 102

Job Titles Held:

  • Amentum Quality Assurance Representative
  • Quality/Mission Assurance Engineer Lead
  • Quality/Mission Assurance Engineer
  • Quality Flight Inspector 4


  • Bachelor’s of Science Degree
  • Associates of Science
  • Bachelor of Science
  • Certification
  • Aircrew Designation
  • W&B Certification
  • Certification
  • Certification
  • Certification
  • Certiicate of Completion
  • Completion Certificate
  • Certificate of Completion
  • Completion Certificate
  • Aviation Electrician “
  • Completion Certificate

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