ambulatory care clerk resume example

• Greeting and welcoming patients
• Organizing and coordinating patient in-take and other appointments
• Accurately enters/updates patient information in system
• Assisting patients with completion of paperwork when necessary
• Scanning, updating and filing medical records
• Answering phone calls, questions, etc. in a prompt and polite manner
• Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
• Obtaining authorizations for diagnostic procedures for the patients.
• Handling cash and co-payments accurately and responsibly
• Providing outstanding customer service to every patient
• Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.
• Served as advisory resource by providing patient and family care expertise in form of educational materials, videos and latest information from CDC.
• Developed and maintained quality care systems and standards, including but not limited to creating and improving medical protocols and guidelines.
• Scheduled evaluations and procedures for patients.
• Communicated with patients to ensure quality of care and develop care plans.
• Categorized and labeled medical documents and documented work processes.
• Reviewed patient accounts identified delinquent accounts and collected due amounts.

• Respect and maintain privacy and dignity of patients; assure patient confidentiality at all times per HIPAA regulations.
• Register patients according to protocols and schedule appointments according to patient necessity.
• Assist patients in accurately completing appropriate forms, and document all information according to office protocols.
• Establish needed vaccine for the patient and prepare and the vaccine per providers orders.
• Provide clerical support for the provider, to include preparing patient records for visits, filing laboratory and other patient reports in the medical record and maintaining all forms necessary for clinical services.
• Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
• Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
• Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
• Obtains required signatures.
• Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
• Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
• Used ECW software to process patient payments and update accounts.
• Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
• Educated patients about medications, procedures and physician's instructions.
• Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
• Assisted patients in preparation for examinations, assessing and recording vital signs.
• Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
• Contacted pharmacies to submit and refill patients' prescriptions.

• Schedule appointments for patients.
• Answer telephone promptly and in a polite and professional manner.
• Obtain and enter accurate demographic information into EMR (address, telephone number, name of insurance or self-pay status).
• Schedule appointment correctly - review appointment date, time, location, and provider name with caller.
• Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, - if applicable).
• Act as a liaison for the patients and the Health Center:

1. Direct calls to other departments as needed.

2. Understanding of when to escalate calls to physicians/practice manager/triage

• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
• Documented conversations with customers to track requests, problems and solutions.
• Accurately documented calls and caller information in iMedicware software and made updates to data as needed.
• Maintained 97% satisfaction rating with customers by providing exceptional service and support.