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Ambassador/Warehouse Associate Resume Example

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AMBASSADOR/WAREHOUSE ASSOCIATE
Career Overview

  • Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
  • Personable and responsible Representative with 13 years in retail and customer service. Solid team player with upbeat, positive attitude.
Core Strengths
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Energetic work attitude
  • Top sales performer
  • Telephone inquiries specialist
  • Adaptive team player
  • General office skills
  • Microsoft Word
  • Lotus Notes
  • Active listening
  • Creative problem solving
  • Critical thinking
Accomplishments
  • Developed a strategy plan for team to overcome barriers in improving selling techniques.
  • Created background themes for holiday photographing to increase photograph and printing sales.
  • Trained new representatives in customer service through the Shadow Program.
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Work Experience
Ambassador/Warehouse Associate Oct 2011
Amazon － West Columbia, SC
  • Trained new employees when needed.
  • Resolved product issues and shared benefits of new technology.
  • Stocked and audited inventory regularly.
  • Picked and packed customer orders in a timely manner.
Sales Banker 2 Apr 2003 to Jun 2010
 Wachovia Bank － West Columbia, SC
  • Managed quality communication, customer support and product representation for each client.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Identified sale opportunities
  • Processed loan and credit applications.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Earned numerous achievement awards for exceeding expectations.
  • Won an incentive trip for top team performer.
Phone Banker 1 Aug 1999 to May 2003
 Wachovia Bank － West Columbia, SC
  • Handle inbound customer accounts.
  • Enhance existing relationships.
  • Efficiently and effectively solve customer challenges.
  • Identified issues and resolve debit card problems.
  • Process debit card claims/disputes.
Photo Lab Technician Feb 1998 to Dec 2000
 Winn-Dixie Photo Lab － West Columbia, SC
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Processed quality film and print photos.
  • Advertised photos to increase print production.
  • Designed and suggested new display ideas for holiday photographing
Educational Background
Child and Family Development Benedict College － Columbia, SC, USA

Related coursework in Elementary Education and Social Services

Completed 2.5 years of field study in Richland School District 1

Recipient of the Deans' List in 1995 
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Resume Overview

Companies Worked For:

  • Amazon
  • Wachovia Bank
  • Winn-Dixie Photo Lab

School Attended

  • Benedict College

Job Titles Held:

  • Ambassador/Warehouse Associate
  • Sales Banker 2
  • Phone Banker 1
  • Photo Lab Technician

Degrees

  • Child and Family Development

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