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amazon warehouse operation manager resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Operation Manager and Customer Service Professional Highly effective and customer service-driven Operation Manager with over 10 years of experience successfully demonstrating the correct way to complete processes in a streamlined, efficient, and safe manner. . Seeks an opportunity to transition into a rewarding management role. . Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining the best well-coordinated and decisive leader with expertise in program management, team building, and performance optimization. Goal-oriented Warehouse Manager delivering practical strategies to drive productivity, personnel retainment and process optimization. Excels in creative problem solving on complex operational issues. Proven success providing leadership to teams of Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Goal-oriented Warehouse Manager delivering practical strategies to drive productivity, personnel retainment and process optimization. Excels in creative problem solving on complex operational issues. Proven success providing leadership to teams of 70 associates

Skills
  • Good leadership
  • Productivity and efficiently improvements
  • Communication and interpersonal skills
  • Understanding Customer Needs
  • Operations Planning
  • Quality Management
  • Delegating Work
  • Coaching and Motivation
  • Logistics Systems
  • Distribution and Warehousing
  • OSHA Standards
  • Courteous with Strong Service Mindset
  • Active Listening
  • Microsoft Outlook
  • Strong Analytical and Problem-Solving Skills
  • Microsoft Excel
  • Performance Evaluations
  • Leadership
  • Employee Safety
  • Customer Needs Assessments
  • Environmental Concerns
  • Analytic Tools and Methods
  • Improvement Recommendations
  • Distribution Reporting and Documentation
  • Word
  • Excel
  • Lean Kaizen
  • Resource Allocation
Work History
Amazon Warehouse Operation Manager, 03/2016 - Current
Xylem Inc. , , Matteson, IL
  • Effectively communicating with teams members at all levels to improve staff performance and morale
  • Manage budgets, planning and auditioning that relate to personnel management
  • Maintains quality of service by following organization standards and runs metrics reports for production
  • Mentor and Manage team members, including career development performance management
  • Inputs data, information, and metrics while ensuring that all production quotas are fulfilled
  • Multi-tasks, adheres to strict deadlines strong organizational skills
  • The coaching staff for productivity and quality best practices
  • Spread motivation, engage and performance excellence within the teams, and Ensure productivity is met
  • Solves problems and resolves the conflict by writing the correct tickets to fix the problems as they arise
  • Maintain a safe healthy working environment by establishing the following enforcing standards and procedures
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Developed team communications and information for meetings
  • Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
  • Built a motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Kept documentation and records are accurate and up-to-date with the latest data to prevent errors in processing or delivery.
  • Resolved problems, improved operations and provided exceptional service
  • Used Microsoft Word and other software tools to create documents and other communications
  • Delivered services to customer locations within specific time frames
  • Assisted with day-to-day operations, working efficiently and productively with all team members
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
  • Proven ability to learn quickly and adapt to new situations
Customer Service Representative, 01/2014 - 03/2016
Education Realty Trust Inc. , , Bourbonnais, IL
  • Answered over 150 inbound calls daily, handling questions for claim adjustments, policy terms, billings and services
  • Explained insurance benefits coverage in network and out of network
  • Contacted customers in order to respond to inquiries and to notify them of claim issues
  • Checked to ensure that appropriate information was collected, and changes were made to resolve customers' problems
  • Resolved customers' service and billing complaints by performing activities such as adjusting claims and authorization status
  • Reviewed claims adjustments, and insurance policy terms, and handled additional complex customer inquiries
  • Creative in problem-solving, and critical thinking, and provided accurate responses to customer inquiries
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Updated account information to maintain customer records
  • Provided primary customer support to internal and external customers
  • Responded to customer requests for products, services, and company information
  • Developed customer service policies and procedures to meet and exceed industry service standards
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
Education
Certificate : Small Business Administration And Management, Expected in 08/2022
-
Ashworth College - Norcross, GA
GPA:
Status -

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Resume Overview

School Attended

  • Ashworth College

Job Titles Held:

  • Amazon Warehouse Operation Manager
  • Customer Service Representative

Degrees

  • Certificate

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