Able to operate within supply chains to build enduring customer-supplier
relationships. Demonstrated excellence in planning and forecasting.
Intelligent and emotionally mature individual capable of utilizing
interpersonal communication to develop professional and personal relationships
with colleagues.
Skills
Strategic Planning
Process Improvements
Proactive Worker
Able to cope with pressure
7 years in Retail
Systems Implementation
Team Building
Reliable Customer Service
Strong numerical and analytical skills
Merchandising products
Experience
Amazon Fulfillment AssociateOct 2016 to Current Amazon.com － Durham, NC
Demonstrates professionalism and confidence in using my communication skills to meet the fulfillment
center daily and yearly shipment goals.
Monitor employee productivity and optimism procedures to reduces costs.
Processed customer shipments and
damages as well as prevent thefts.
Consistently meet or exceed gross goals.
Maintained cleanliness and order
in the warehouse.
Identified inefficiencies and made recommendations for process improvements.
Imaging TechnicianFeb 2014 to Feb 2017 Strawbridge Studios － Durham, NC
Retouching photographs, Cropping and Upload product photography images.
Identified inefficiencies and made recommendations for process improvements.
Trained hires and overlooked they progress.
Name and maintain digital
asset file, structure organization and crop digital photographic images, maintain file size specification
guidelines.
Perform quality assurance on all images and responsible for completion of work to daily and
weekly deadlines.
Gave and received creative direction and guidance from peers.
Highly skilled in greeting
customers and answering phone calls.
I have exceptional time management and problem solving skills.
Worked accurately and independently with close eye to detail.
Customer Care SpecialistFeb 2014 to Dec 2014 Humana Medicare Insurance － Cary, NC
Answered telephone and electronic enquires and forwarded telephone calls and messages to appropriate
person.
Addressed customer service inquiries in a timely and accurate fashion
Provide Medicare and Medicaid eligible individuals reliable, and consistent information regarding
billing issues, enrollment status, pharmaceutical benefits and claims.
Provides assistance, training and
troubleshooting support to peers.
Responsible for researching and resolving inquiries while using an array
of computer systems and appropriately logging documenting corrective measures handled while on calls.
Proven ability to handle multiform, competing priorities in an effective manner.
Enforced contact center policies, procedures and quality assurance measures
Education and Training
Associate of Science, Digital Effects and Animation Technology2016Piedmont Community College － Roxboro, NCDigital Effects and Animation Technology
Bachelor of Science, Digital Art2013University Of North Carolina at Pembroke － Pembroke, NCDigital Art
Additional Skills
Excel, Power Point, Customer Service, Sales, Administrative duties, Filing and Record Keeping, Quality Assurance, Attention to Detail, Managing stock room inventory, handling customer complaints, responding to customer requests, or meeting customer needs
