Amazon Fulfillment Associate Resume Example

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

• Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Maximized productivity and profitability by balancing sales and expenses.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
• Managed overstocking, restocking and inventory control procedures during shift.
• Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.

• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
• Kept accounts in balance and ran daily reports to verify totals.
• Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours.
• Attended staff meetings on weekly basis and brought issues to attention of upper management.
• Prepared weekly employee work schedules for 7 team members ensuring all shifts received adequate coverage.
• Trained new staff on correct procedures, compliance requirements and performance strategies.
• Conducted financial audits on scheduled basis.
• Supervised 7 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
• Oversaw fast-paced front desk operations at busy Marriott Hotel with as many as 100 nightly guests.
• Balanced hotel accounts at end of day.
• Planned coverage needs and organized services to support incoming special events.
• Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
• Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
• Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
• Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.

Conducted financial audits on scheduled basis.

• Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
• Built talented team through hiring and training new associates.
• Kept accounts in balance and ran daily reports to verify totals.
• Trained new staff on correct procedures, compliance requirements and performance strategies.
• Balanced hotel accounts at end of day.
• Maintained financial accuracy by collecting deposits, fees and payments.
• Maintained transaction security by verifying payment cards against identification.
• Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used Microsoft Word and other software tools to create documents and other communications.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Conducted research, gathered information from multiple sources and presented results.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.