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Amazon Fulfillment Associate Resume Example

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AMAZON FULFILLMENT ASSOCIATE
Professional Summary

Experienced customer service manager with over 5 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • Shipping and Receiving
  • Inventory Control
  • Materials Packing
  • Product Inspection
  • Customer service expert
  • Order Fulfillment
  • Creative problem solving
  • Good listening skills
Work History
Amazon Fulfillment Associate, 05/2020 to Current
University Of Minnesota – Minneapolis , MN
  • Received and reviewed new orders, located requested merchandise and promptly initiated processing.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Followed procedures at all times for personal and team safety.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
Home Decor Supervisor, 08/2019 to 04/2020
Aimbridge Hospitality – Lakeland , FL

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

  • Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Maximized productivity and profitability by balancing sales and expenses.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Managed overstocking, restocking and inventory control procedures during shift.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Front Office Manager, 11/2017 to 08/2019
Hospitality Partners – City , STATE
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours.
  • Attended staff meetings on weekly basis and brought issues to attention of upper management.
  • Prepared weekly employee work schedules for 7 team members ensuring all shifts received adequate coverage.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Conducted financial audits on scheduled basis.
  • Supervised 7 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Oversaw fast-paced front desk operations at busy Marriott Hotel with as many as 100 nightly guests.
  • Balanced hotel accounts at end of day.
  • Planned coverage needs and organized services to support incoming special events.
  • Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
Hotel Front Desk Supervisor, 04/2015 to 11/2017
Marriott – City , STATE

Conducted financial audits on scheduled basis.

  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Built talented team through hiring and training new associates.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Balanced hotel accounts at end of day.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Maintained transaction security by verifying payment cards against identification.
  • Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Conducted research, gathered information from multiple sources and presented results.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Education
High School Diploma: 05/2007
Glen Burnie High School - City, State
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How this resume score could be improved?

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95Excellent
Resume Strength
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  • Measurable results

Resume Overview

School Attended

  • Glen Burnie High School

Job Titles Held:

  • Amazon Fulfillment Associate
  • Home Decor Supervisor
  • Front Office Manager
  • Hotel Front Desk Supervisor

Degrees

  • High School Diploma : 05/2007

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