LiveCareer-Resume

amazon fulfillment resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Hardworking and reliable associate with strong ability in customer service and time management. Offering outstanding customer service, interpersonal skills and effective training experience. Highly organized, proactive and punctual with team-oriented mentality.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Product selection
  • Order picking abilities
  • Product packaging
  • Pallet jack experience
  • Shipping and receiving
  • Boxing and labeling
  • Mentoring and training
  • Adaptive team player
  • Dependable and reliable
  • Product displays
  • Vendor relations
  • Loading and unloading
  • Compliance
  • Employee engagement
  • Employee relations
  • Leadership
  • Active listening
  • Organizational skills
Education and Training
Freedom High School Tampa, FL Expected in 06/2014 High School Diploma : - GPA :
Valencia College Orlando, FL Expected in Associate of Applied Science : Forensic Science - GPA :
University of Central Florida Orlando, FL Expected in 06/2019 Bachelor of Science : Forensic Science - GPA :
Experience
Maximus, Inc. - Amazon Fulfillment
Morrisville, NC, 03/2021 - Current
  • Assist hr with activities such as gemba and various activities
  • A part of the hr activities committee
  • A part of safety committee
  • Assists safety with various audits and tasks
  • Trained in various core departments and am well known in the building by both peers and superiors
  • Accepted, processed and filled orders quickly and accurately.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
  • Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Shrink-wrapped and labeled customer orders and moved to loading dock staging area using electronic pallet jack or walkie-rider equipment.
Pet Specialists - Animal City Pet Center
City, STATE, 06/2019 - 03/2021
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Trained new employees on processes to promote productivity team-wide.
  • Corresponded with service department team members to build and implement successful solutions to customer problems.
  • Maintained tact and decorum with agitated or dissatisfied customers.
  • Assessed sales statistics to improve strategy and meet quotas.
PetSmart - Petsmart Lead
City, STATE, 07/2017 - 08/2018
  • Delegated daily tasks to team members to optimize group productivity.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Developed and monitored weekly staff schedules.
  • Kept work flowing smoothly in and out of department by working closely with shipping, warehouse and other personnel to coordinate movements.
  • Moved supplies and finished products by operating forklifts and overhead cranes.
  • Assembled complex components after careful review of project specifications and directions.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Monitored team progress and enforced deadlines.
Busch Gardens Tampa Bay - Operations Supervisor
City, STATE, 06/2015 - 07/2017
  • Trained, mentored and motivated employees to maximize team productivity.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Reduced process lags and trained team members on best practices and protocols.
  • Motivated employees to share ideas and feedback.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Implemented effective customer service surveys to encourage feedback.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.

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Resume Overview

School Attended

  • Freedom High School
  • Valencia College
  • University of Central Florida

Job Titles Held:

  • Amazon Fulfillment
  • Animal City Pet Center
  • Petsmart Lead
  • Operations Supervisor

Degrees

  • High School Diploma
  • Associate of Applied Science
  • Bachelor of Science

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