Enthusiastic Worker with experience effectively delivering packages on time and in great condition. Reliable with outstanding interpersonal and time management skills. Proven history applying hard work and dedication to improve customer relationships.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Skills
Confidentiality understanding
Passenger support
Driving and transportation
Safe driving techniques
Route management
Vehicle maintenance
Schedule management
Friendly, positive attitude
Communication
Relationship building
Team management
Data management
Multitasking
Team development
Product and service management
Excellent communication skills
Negotiations expert and strong deal closer
Service-driven sales
Consultative and relationship selling
Sales operations
Sales process
Sales presentations
Merchandising knowledge
Sales development
Product Sales
Negotiation Tactics
Business development
Verbal/written communication
Written and oral communication skills
Experience
06/2021 to Current
Amazon DriverEnjoy – Birmingham, AL,
Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
Maintained safe driving habits to protect property and general public on roadways.
Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Maneuvered shipments with carts, hands trucks and pallet jacks, loading and unloading vehicles to maintain tight timetables.
Performed deliveries throughout greater Baton Rouge area.
Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Maximized schedule efficiency and personal use of time by planning optimal routes.
Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
10/2020 to Current
Delivery ExpertPennymac – Raleigh, NC,
Delivered orders to customers quickly.
Interacted with customers on phone and in-person.
Collected payments in cash, check and credit card.
Inspected orders before and after delivery to guarantee customer satisfaction.
Verified each delivery order with information on ticket.
Upheld company's standards in regard to uniform, grooming and appearance.
Planned delivery routes based on road and traffic conditions.
Observed road rules, weather and road conditions and other factors to maintain safe driving record.
Promoted exemplary service to customers by keeping deliveries on time and undamaged.
Delivered items to customers and presented invoices for payments.
Demonstrated proficiency to operate global positioning system software
Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Created delivery routes based on destinations and timelines to maintain efficiency.
08/2019 to 09/2020
Sales ManagerAtkore – Byesville, OH,
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Maintained professional network of potential clients and business opportunities.
Created and finalized quotes to complete deals between company, vendors and customers.
Formalized sales process to enhance operations and promote acquisition of new customers.
Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
Researched and capitalized on emerging opportunities to build business and expand customer base.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained relationships with peers and upper management to drive team success.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Built trusting relationships with customers by making personal connections.
07/2018 to 08/2019
Maintenance TechnicianBridgestone/Firestone – City, STATE,
Inspected and tested machinery, equipment and component parts to identify defects, diagnose malfunctions and facilitate repairs.
Diagnosed mechanical problems and determined solutions to correct concerns.
Ran machinery diagnostics rounds to meet performance thresholds.
Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
Performed performance and safety inspections on equipment and machinery to maintain operational baseline.
Worked independently and as team member to develop design concepts that met business and technical needs.
Maintained clear and safe workspace areas to meet OSHA standards.
Operated hand and power tools to complete repairs.
Education and Training
Expected in 10/2017 to to
: Maintenace Technician Carville Job Corps Academy - Carville, LA GPA:
Expected in 10/2017 to to
: Diesel Mechanics Job Corps - Clearfield, UT, GPA:
Completed coursework and certified in Diesel Preventive maintenance, Brakes and Steering and Suspension.
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