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Amazon Associate & Learning Ambassador Resume Example

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AMAZON ASSOCIATE & LEARNING AMBASSADOR
Professional Summary

Talented Associate skilled at mentoring and leading new team members on company procedures. Enabling clients to receive optimal level of care while promoting available products and services, as well as providing oneself as an available and understanding resource to new associates.

Skills
  • Information gathering and analysis
  • Organization and Time management
  • Verbal and written communication
  • Cultural awareness
  • Leadership
  • Multitasking abilities
  • Responsible
  • Interpersonal Communication
  • Planning and Coordination
  • Relationship-Building
  • Clerical
  • Detail-oriented
  • Teambuilding
  • HR policies
  • Recruitment
  • Scheduling
  • Computer literacy
  • Sorting and labeling
  • Conflict management
  • Administrative support
  • High social awareness
  • Staff education and training
Education
High School Diploma: 11/2015
Summit View Independent Study - Riverside, CA
  • Graduated in Top 5% of Class
  • Graduated with 4.0 GPA
Associate of Arts: Communications And Media, 07/2020
Riverside City College - Riverside, CA
  • Coursework focused in communication studies, graphic design and fine arts.
  • Graduated with 3.8 GPA
Bachelor of Arts: Communication Studies, Expected in 02/2022
California State University San Bernardino - San Bernardino, CA
  • Currently majoring in Communication Studies
Work History
Amazon Associate & Learning Ambassador , 10/2020 to Current
Amazon – Mira Loma, CA
  • Worked with process assistants and managers to determine appropriate level of support for entry level associates.
  • Collaborated with process assistants and floor managers to monitor progress of tier one associates and adjust instructional strategies to meet specific needs more efficiently.
  • Created, collected and recorded data on associate progress to determine next steps for student success.
  • Offered feedback to other providers to effectively address associates' needs.
  • Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
  • Verified proper tracking in newly created databases of all associates and instructors leaves, attendance, scores and overall performance.
  • Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving quality work-flow.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Processed incoming shipments upon package receipt by scanning boxes and envelopes and using AIM to update system.
  • Worked safely around moving machinery.
Bakery Clerk & Cake Decorator , 06/2018 to 12/2020
Ralphs – Eastvale, CA
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Wrapped, boxed and weighed bakery department products.
  • Monitored counter and display inventory, replacing stock and requesting new product from kitchen to keep areas well-stocked for maximum sales.
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
  • Assisted customers by answering questions and fulfilling requests.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Increased business sales utilizing personal baking and decorating knowledge.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed promotional in-store signage and displays in the bakery department.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in cake decorating and baked products.
  • Recorded and maintained accurate supplies lists for clients' projects.
  • Managed material inventory and ordered new materials when needed.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Used variety of baking and decorating tools such as mixers, decorating tools and confectionery products.
  • Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Worked with customers to define cake vision based on color, theme, size and price.
  • Decorated pastries and cakes quickly and precisely by organizing and prioritizing each task.
  • Designed specialty cakes or service for custom events including weddings, birthdays and graduations.
Copy and Print Associate, 02/2016 to 04/2018
Staples – Norco, CA
  • Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
  • Operated copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
  • Transferred large order requests to the wearhouse location to expedite processing and fulfillment.
  • Entered customer orders in POS register system and created invoices to collect accurate payment.
  • Completed complex customer orders accurately and within quoted timeframe.
  • Engaged business customers by discussing their company needs to drive sales of copy and print services.
  • Provided mounting and laminating support to preserve and protect documents and photos.
  • Offered bindery and finishing services to enhance printing jobs and prepare polished marketing materials.
  • Performed daily maintenance to keep equipment in optimal working condition.
  • Created customized options and solutions to meet customer unique copy and printing needs.
  • Documented finished work, including work volumes produced, materials used and any incidents or time lost to keep supervisors informed of production activities.
  • Complied with company policies and safety protocols to maintain safety and operational performance of copy machines.
  • Set up equipment in accordance with job specifications, including adjusting settings for ink flow and number of copies to optimize production rates and achieve project timetables.
  • Cut copies apart and wrote identifying information such as page numbers or titles on copies.
  • Operated a fax machine for customers.
Hobbies

Some of my favorite hobbies would include: hiking, reading, painting, spending time with my family and our dogs, and cooking.

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Resume Overview

Companies Worked For:

  • Amazon
  • Ralphs
  • Staples

School Attended

  • Summit View Independent Study
  • Riverside City College
  • California State University San Bernardino

Job Titles Held:

  • Amazon Associate & Learning Ambassador
  • Bakery Clerk & Cake Decorator
  • Copy and Print Associate

Degrees

  • High School Diploma : 11/2015
    Associate of Arts : Communications And Media , 07/2020
    Bachelor of Arts : Communication Studies , Expected in 02/2022

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