Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines.

Adaptable, practiced at adjusting to changing specifications by evaluating orders and updating procedures to meet new targets. Results-driven and forward-thinking in checking forecasts and orders for new directives. Excellent administrative, supply management and resource utilization abilities.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.



Quick learner



Adapt in any environment


Work History
Amazon Area Manager L4 , 04/2021 to Current
Marriott InternationalMacon, GA,
  • Aided in the historical opening of the DEN4 site to ensure successful launch
  • Completed two months of training at BOI2 (Boise)
  • Won a frugality award during training.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
  • Collaborated with technical and administrative teams to develop and implement successful corrective plans.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Review work forecasts and determine productivity requirements to meet overall business objectives
  • Partner with other Area Managers to assure labor allocation for a balanced and efficient shift
  • Support safety and compliance programs
  • Continually identify process improvement initiatives
  • Supervise and train between 50-100 associates per shift
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Provided constructive feedback to workers, which improved morale and boosted efficiency.
  • Accomplished multiple tasks within established timeframes.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Cross-trained existing employees to maximize team agility and performance.
Guest Experience Expert, 03/2021 to 05/2021
Ethan AllenPomona, CA,
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Kept front check out area clean and organized for efficient service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed payments and returns with accuracy and efficiency.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Followed through with client requests to resolve problems.
  • Responded to customer inquiries via phone, email, and web-based platforms.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Night Auditor, 09/2020 to 03/2021
Staybridge Suites HotelCity, STATE,
  • Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
  • Performed nightly updates to room charges and rates.
  • Balanced hotel accounts and resolved discrepancies.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Performed daily inventory for keys and linens and detailed all information in audit reports.
  • Reported financial data and updated financial records in ledgers and journals.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
  • Investigated daily variances and corrected errors to resolve discrepancies.
Bachelor's in Hospitality And Catering Technology : Hospitality , Expected in 09/2019 to Lovely Professional University - ,
Native or Bilingual
Full Professional

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Resume Overview

School Attended

  • Lovely Professional University

Job Titles Held:

  • Amazon Area Manager L4
  • Guest Experience Expert
  • Night Auditor


  • Bachelor's in Hospitality And Catering Technology

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