Am Dispatch Lead Pm Dispatch Supervisor Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Dependable Customer Service Expert bringing twenty years experience in the Transportation/Logistics Industry. Enthusiastic team player, with a strong work ethic. Ability to communicate with customers, employees, and management to answer questions, disseminate information, and address issues. 
  • Excellent communication skills written and verbal 
  • Knowledgeable in Microsoft Word, Excel, Power Point, Outlook
  • Exceptional customer relations skills

  • Detail oriented, trustworthy
  • Ability to Multitask and prioritize
  • Supervisory experience
Work History
07/2008 to 01/2017 AM Dispatch Lead/PM Dispatch Supervisor Acosta, Inc. | Mankato, MN,
  • Delivery route creation, driver tracking & follow up including POD information.
  • Responsible for daily CFS availability checks & document preparation.
  • Commercial & residential delivery appointment scheduling.
  • Data Entry, shipping/receiving, forklift operation, warehouse assistance.
  • Supervised 8-10 employees during PM operations, prepared daily work and set up schedules.
06/2005 to 01/2008 Customer Service Coordinator Land Truck Inc | City, STATE,
  • Tracking/tracing of intermodal shipments, pickup & delivery appointment scheduling. Ensure return of Steam Ship Line container/chassis equipment.
  • Communicated with customers, employees, and managers to answer questions, explain information, take orders and address complaints.
  • Data entry, Order close out, accessorial billing, answer telephones, direct calls and take messages.
06/1997 to 05/2005 Warehouse Clerk/Customer Service Rep Plexis Freight Services | City, STATE,
  • Followed Cal/OSHA standards and procedures to maintain safe work environment.
  • Daily shipping/receiving, order processing. Air & ground freight order consolidation of Military aircraft spares.
  • Data entry, Customer Service, telephones/e-mail.
  • Promoted from Warehouse Clerk to Customer Service Representative.
Expected in 1991 High School Diploma | Alexander Hamilton High School, West Los Angeles, GPA:

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Resume Overview

School Attended
  • Alexander Hamilton High School
Job Titles Held:
  • AM Dispatch Lead/PM Dispatch Supervisor
  • Customer Service Coordinator
  • Warehouse Clerk/Customer Service Rep
  • High School Diploma