Copy writer, editor, and proofreader experienced in web and print publications across disciplines, including content creation, white hat SEO, content and copy editing, research-based journalism, proofing, and corporate communications. Adept at branding and marketing copy. Experienced and award-winning student publications editor and manager.
I support student learning and achievement in an alternative education school-within-a-school setting by: providing supplemental instruction; designing a structured study setting; facilitating skill-building activities focusing on organization, work ethic, and positive behaviors; collaborating with a network team of seven (7) content area at-risk teachers in regards to students with varying mental health needs, levels of academic dedication and achievement, socioeconomic status, and diverse needs and interests.
Favored methods included student-directed activities; community-based projects with real world connections; interdisciplinary curriculum; hands-on learning; elective group activities; interest-based differentiation; project-based learning and assessment; and technology integration, including Adobe Suite products, Microsoft Office products, VideoPad Video Editor, and audio/visual equipment, including camcorders, boom microphones, teleprompters, sound boards, mixers, and set lighting.
I operated a psychotherapy office. Tasks have included successfully drafting the multi-tiered business plan; hiring and supervising staff; managing payroll; operating accounts receivable and accounts payable; bookkeeping and taxes; effectively serving internal and external customers; ensuring all necessary licensures are current for liability, mental health practice, and local and federal business practice requirements; all website management, including web commerce, copy writing, and web design; marketing and advertising, including scheduling our therapist as a provider of professional development for schools and businesses; maintaining of meeting spaces; creating and maintaining client records according to HIPAA compliance requirements; providing insurance verifications and authorizations; managed billing submissions; and forecasted trends in mental health clientele.
I provided desktop publishing, marketing, and writing services, including: writing and submitting press releases; web content creation and publication; web design; photography capture and crediting; film editing; YouTube channel management; copy writing and publication; luxury travel article writing and publication; luxury travel industry journalistic and marketing interviews; design, copy writing, proofreading, and publication of marketing materials; design and copy for personal and corporate travel itineraries; bookkeeping; email marketing copy writing, design, and management; office management; luxury client customer service; client database management; accounts receivable and accounts payable.
I provided contractor services to a variety of businesses. Services included editing, content writing, blog posting, web content creation, document design and layout, photography editing, proofreading, bookkeeping, appointment-setting, and informative email writing. I also provided individual and small group tutoring services for students ranging from grades 3 to post-graduate, in subjects including English, college writing, Biology, math (including Algebra I), social studies (including geography and American history), Spanish, and college placement exam preparation, including ACT. I coached students on strategies for study skills, organization, time management, and self-editing.
Favored methods included standards-based lessons and assessments; hands-on learning; elective group activities; skill level differentiation; layered project-based curriculum; real world connections; correlation to varying learning styles; multicultural activities; classroom management based on multi-stage interventions (including relationships, proximity control, private conferences, rewards, parent contact, frequent praise); product-oriented learning and assessment; and integration of technology including Microsoft Office products and Adobe Suite products.
Managed a computer laboratory with Macintosh Apple and Microsoft Windows, managed accounts payable/receivable for journalism department, and advised two award-winning publications for three years.
I assisted with developing and implementing a club and camp designed to help at-risk students become interested in and prepared for college. We had a 100% high school graduation rate for all our participants with about 85% of them moving to higher education and about 5% of them joining the military.
I supervised a staff of three clerical workers; developed an advanced filing system for maintaining alphabetized paper-backed client data; established new office procedures for correspondence, switchboard, data entry, and executive assistance; created the training manual for new clerical employees; and developed the training procedures and professional development for all clerical staff.
I collaborated with a team of supervisors to manage and lead a department of approximately 200 customer service associates. I served our associates by being the point person for policy inquiries; assisting with new hire procedures; training and developing new hires; providing professional development courses; performing employee evaluations and improvement initiatives; and joining town hall meetings to provide feedback on business development. I served our customers by delivering account information; effectively handling escalated calls from customers requesting supervisor interventions; accepting and delivering customer compliments to my staff; and exercising innovative strategies when unique situations called for follow-up service outside of the customer call time.
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