My current position as a Airway Transportation Systems Specialist (NAS) has provided me with a broad background in operations, project and risk management. I am an enthusiastic team player dedicated to process improvements and staff development. I have 32 years of FAA experience with a strong areas of expertise in aviation.
Strong interpersonal skills
Federal Aviation Administration (FAA) regulations
Airway Transportation Systems Specialist01/2010
to Current NAS Federal Aviation Administration – Memphis,
Serve as the main point of contact for agency-wide leadership for highly complex and challenging technical activities.
Earned a reputation as a valuable and cooperative coworker by: being fair and honest.
Willing to help others when needed; effectively resolving conflicts at appropriate times.
Implement innovative concepts and approaches for problems that rejected prior resolutions.
Asset to developing solutions as part of quality management team.
Coordinate with multiple air traffic entities to shutdown and restore facilities, systems, and services to prevent activities from disrupting air traffic operations.
Daily interaction with technicians on various projects.
Deal tactfully and effectively with difficult employees and customers.
Demonstrate effective and consistent technical support.
Effective written and verbal communication skills.
Work with customers at high organization levels both inside and outside the FAA to resolve complex issues to ensure the integrity of NAS.
Ability to provide recommendations to senior level managers for enhancement of systems and air traffic operations.
Easily establish rapport with people of all ages, cultures, and beliefs.
Airway Transportation Systems Specialist01/2002
to 01/2010 Federal Aviation Administration – Memphis,
Gathered and analyzed data for reports and made recommendations based on findings.
Responsible for performing preventative and corrective maintenance on the Automation SSC assigned equipment.
Reviewed the SAL entries daily to ensure the Logging Equipment Modifications (LEM) and Logging
Preventative Maintenances (LPM) were completed.
Informed coworkers of the time constraints involved on LEM or LPM that needed to be completed.
Developed a handbook for Automation technicians to utilized as a guide to follow in a step-by-step manner for logging into the Logistics Inventory System (LIS) to order parts and supplies.
This handbook has been very beneficial as a self learning tool.
Evaluated, established goals, and set performance standards.
Informed coworkers when needed of the time constraints involved on LEM or LPM that needed to be completed to afford expired deadlines.
Ensured quality control standards were maintained.
Reported information through formal and informal methods.
Coordinated the implementation and integration of multiple operations support systems.
Developed and implemented timesaving data analysis techniques.
Coordinated administrative and operational activities
to 01/2002 Federal Aviation Administration – Memphis,
Main point of contact for monitoring the NAS operational and standby system.
Logged in SAR tapes into the database as they dumped and unloaded from the system.
Confirmed that the NAS standby system was available in the event of an unscheduled switchover of processors.
Executed and released jobs for the offline users on the support system.
Cleaned the tape drives and performed the weekly preventative maintenance on the high speed printers.
Performed full system tape backups and emergency tape recoveries.
Performed software updates for new system releases.
Assisting users with problems and solutions.
Performed troubleshooting of computer systems and related equipment.
Knowledgeable in computer software, hardware and procedures.
Diagnosed hardware failure, user errors, application errors and network connectivity problems.
Assisted users with daily operational issues.
Demonstrated ability to provide innovative solutions to difficult sof.
Secretary, Facility Manager01/1990
to 06/1991 Federal Aviation Administration – Memphis,
Performed all clerical duties for the managers' correspondence
Ensured all reports were completed by the required deadlines.
Handled sensitive and confidential information on various issues.
Prepared travel orders and vouchers.
Ensured all unit supervisors completed requested assignments as required.
Prepared records and reports, such as recommendations for solutions of administrative problems and annual reports.
Filed and retrieved corporation documents, records,and reports.
Analyzed operating practices and procedures to create new and to revise existing methods.
Studied management methods to improve workflow, simplify reporting procedures, and implement cost reductions.
Read and answered correspondence.
Interpreted administrative and operating policies and procedures for employees.
Coordinated and directed office services, such as records and budget preparation, personnel, and supervisors.
Secretary (Steno), Technical Support Manager05/1985
to 06/1990 Federal Aviation Administration – Memphis,
Ensured all unit clerical duties were completed.
Completed Time and Attendance sheets for the Technical Support Unit.
Prepared correspondence and travel orders/vouchers for four unit supervisors and approximately 12 technicians as needed.
Coordinated workshops, seminars, and special events
Coordinated, prepared, and recorded meetings.
Coordinated workflow through various departments.
Coordinated relocation of employees in conjunction with the Human Resources Department and set up interviews with employment candidates.
Created and closed work orders for specific maintenance and custodial tasks
Coordinated recognition awards and presentations
Answered incoming calls, made appointments, and sorted incoming mail
Accepted increasing responsibility demonstrating flexibility and ability to learn quickly
Accustomed to fast-paced, high-pressured positions, demonstrated ability to prioritize multiple
tasks, meet deadlines, and provide quality service.
Acquired excellent communication and interpersonal skills with the public and coworkers.
Analyzed and organized office procedures, such as bookkeeping and clerical services.
Arranged travel, rental car, and hotel accommodations for Facility Manager and Asst. Facility Manager
Arranged interview schedules, reserved rooms, contacted and scheduled consultants.