Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (XXX) 432-1000
  • Cell:

Hardworking Airline Manager with background of 10+ years in managing local, regional, and national airline services. Focused on customer service and safety, as well as streamlining operations to promote organizational efficiency. Motivational team leader with strengths in cultivating and maintaining high-performance teams.

  • Strategic planning
  • Operational management
  • Financial administration
  • Training and development
  • Decisive
  • Safety-minded
  • Customer service focus
  • Project and program implementation
  • Detail-oriented
  • Organized
Airline Manager, 09/2011 to Current
Internatia AirlinesCity, STATE,
  • Set up regular inter-department meetings to open communication.
  • Coordinate with airport vendors regarding fueling and catering logistics.
  • Issue travel and hotel vouchers for passengers on overbooked and canceled flights.
  • Enforce safety and security measures and protect sensitive zones.
  • Update the flight attendant manual and brief staff on changes.
Airline Manager, 04/2007 to 08/2011
Great Western AirlinesCity, STATE,
  • Developed and implemented improved customer service protocols to increase satisfaction.
  • Revamped training procedures to improve performance and safety ratings.
  • Initiated mentoring program with senior and new staff to increase understanding.
  • Completed spot inspections of aircraft and staff performance and recommended changes.
  • Improved overall maintenance and equipment performance through proactive program changes.
Airline Manager, 05/2003 to 03/2007
Sequoia Private AirCity, STATE,
  • Trained flight attendants and hostesses on customer service procedures.
  • Cultivated high-value clientèle and secured repeat business with over 60% of customers.
  • Maintained privacy of all customers and ensured attendants did the same.
  • Recruited top pilots to maximize performance.
  • Provided in-flight amenities such as entertainment, food, and beverages.
Bachelor of Science: Business Management, Expected in 2003
University of California - New Cityland, CA

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  • Bachelor of Science

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