Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication. Ambitious and experienced with managing complex projects and driving productivity improvement. Highly Motivated with over 8 years of related experience in a fast-paced, team-based environment. I am a professional seeking a management role. Skilled in training staff and establishing rapport with clients, along with exceptional computer capabilities.
Hotel operations and management
Effective Team Leader
Aircrew Flight Equipment05/2016 to Current United States Air Force – Riverside CA
Provided Service for the Officers using the equipment
Advanced Individual Training for Career field in USAF
Quality Assurance Safety for all equipment including routine inspections
Operated and maintained communications and aircrew equipment.
Maintained 100% accountability of all assigned equipment worth more than thousands of dollars
Certified Nutritionist/Customer Service08/2015 to 05/2016 Vegas Discount Nutrition – Las Vegas NV
Consistently provided professional, friendly and engaging service.
Skillfully promoted items in store without trying to upsell the customer.
Displayed enthusiasm and knowledge about all nutrition products.
Routinely supported other areas of the store as requested, including answering telephones, stocking and completing financial transactions for other staff.
Developed and maintained positive working relationships with others to reach business goals.
Inventoried and restocked items throughout day.
Strong Verbal Communication with all customers to give 5 star service always.
Front Desk Agent02/2012 to 08/2015 Marriott Hotel – Woodland Hills CA
Answered an average of40 calls per day by addressing customer inquiries, solving problems and providing quality hotel service.
Greeted hotel guests entering the hotel to ascertain what each person wanted or needed.
Team Leader at front desk to provide great morale for each day
Updated team members about changes in hotel products, services, pricing and policies.
Increased hotel revenue, profits and market share through daily hotel quota.
High School Diploma: 2002Van Nuys High School-
Van Nuys CA