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Motivational Supervisor with 20 years of experience monitoring, coordinating and allocating efforts of medium to large groups of employees to achieve organizational goals. Proven track record of development and implementation of practical continuous improvement processes. Skilled at managing employee's performance including appraisals, support, training and discipline.
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- Carried out security checks as required, cleaned aircraft.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color to promote visually appealing environment.
- Transported individuals requesting wheelchair service to and from desired locations.
- Communicated with gate agents to coordinate assistance boarding.
- Aided customers with TSA checkpoint screenings.
- Recruited, trained and guided team members to offer every passenger top-notch service and support.
- Established and enforced clear goals to keep employees working collaboratively.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Updated displays, cases and other customer-facing areas to increase sales of special items.
- Documented and entered special orders for event catering and party trays.
- Completed orders of all sizes according to customer preferences, improving patron retention by 95%.
- Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
- Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
- Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Liaised between internal and external stakeholders to provide updated project status and performance reports.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Arranged travel and hotel accommodations for business meetings and trips.
- Handled management of communication to executives.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
University Of East Texas - Commerce, TX,
University Of East Texas - Texarkana, TX,
Paris Junior College - Paris, TX
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School Attended
- University Of East Texas
- University Of East Texas
- Paris Junior College
Job Titles Held:
- Aircraft Cabin Cleaner / W/C Agent , Supervisor
- Deli Associate
- Administrative Assistant
Degrees
- Some College (No Degree)
- Certificate
- Associate of Applied Science
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