16 years professional project coordination, program management, customer service, and office operations experience
Bachelor of Arts Degree in Psychology
Initiative with a high level of energy.
Organized and detail oriented
Highly developed written and oral communication skills.
Adaptability and ability to work under pressure
Proficient in Microsoft Office
AIMS Administrator January 2002Farmers Insurance Group － Los Angeles, California
Worked in the Agency Interface and Management Systems (AIMS) Department.
Responsibilities included asset management, contacting current and former Farmers Agents to recover networking equipment.
Also worked on special projects including the E-Agent Project.
Followed up with the Service Centers to immediately resolve any problems and address any questions.
Responsible for creating necessary documents and providing a daily status report to upper management.
Intern - Teachers Aide January 1994The Children's Center of Riverside － Riverside, California
Worked with developmentally disabled preschoolers in an educational environment.
Assisted with planning and running of activities designed to promote development of cognitive and motor skills.
Residential Counselor January 1994Saint Anne's Maternity Home － Los Angeles, California
Worked with adolescent mothers and their babies in a Residential Care Facility.
Assisted adolescent mothers in adapting to their new roles and responsibilities in educational and societal environments.
Duties included supervision of the clients, modeling appropriate parenting skills, providing feedback, crisis intervention, and maintaining accurate documentation on each client.
Homework Center Coordinator January 2006 to January 2007Manpower / Monterey County Free Libraries － Marina, California
Worked as the Homework Center Coordinator at the Marina Library.
Assisted children in grades 1 through 12 with their homework.
Responsibilities included helping find necessary resources for research projects, teaching the children how to find the information needed, and general homework help in all subjects.
Business User Analyst - Release Testing Coordinator January 1999 to January 2001Farmers Insurance Group － Los Angeles, California
Member of the Quality Assurance Project Management Team.
Job responsibilities included making sure all required documentation was available, and arranging meetings with the IT and business representatives for each project to provide an opportunity to review the information prior to Functional Testing.
Provided the remote Test Sites, IT and business representatives with the finalized documents.
Assist the QA Test Coordinator as needed throughout the 5 week test event (Functional and Regression) to resolve any problems.
Documented the expected test results in the Test Design Report (TDR), and the actual test results in the Test Result Report (TRR).
Compiled the daily test results from each site in an Excel spreadsheet and reported the results each morning at the status meeting.
Programmer Trainee January 1998 to January 1999Farmers Insurance Group － Los Angeles, California
Member of the Configuration Management Team (CMT) in a Mainframe and PC environment.
Responsibilities included analyzing change and migration requests to ensure that modifications were documented and proper approvals had been given for execution.
Handled the migration of programs and other library members between test and production environments.
Assisted customers in resolving data access problems, aborted change requests, and migration failures.
Involved in data gathering and analysis activities and assisted in the creation of data and process models.
Responsibilities required interfacing with applications programming staff and management personnel.
Residential Counselor January 1994 to January 1998Hathaway Children and Family Services － Sylmar, California
Member of a treatment team working with emotionally disturbed children placed in a Residential Treatment Facility.
Responsible for supervising children in completing daily routines, crisis intervention, implementing treatment and behavior modification strategies prescribed by the therapists, planning and supervising activities, and maintaining accurate documentation on each client and their activities.
A+, AIMS, asset management, Agency, com, Hardware, Configuration Management, client, clients, Data Management, documentation, Easytrieve Plus, Endevor 1, Functional, ISPF, JCL 1, LAN, Lotus Notes, macros, Mainframe, meetings, access, Microsoft Excel, Excel, Office 2000, Microsoft Office 2000, Office 97, Office XP, Windows 2000, Windows 95, Windows 98, Windows ME, WinNT, Windows XP, Microsoft Word, migration, modeling, MVS/ESA, networking, Operating System, PDF, personnel, programming, Project Management, QA, Quality Assurance, Report Writing, research, spreadsheet, supervising, supervision, teaching, Time Management
OTHER INTERESTS 2000 to 2002 Partners In Pride - Vice Chairperson from 2000 to 2001 Farmers Insurance Group 1999 to 2002 March Of Dimes Walk America - Team Captain Farmers Insurance Group - Quality Assurance Dept. Farmers Insurance Group - AIMS Dept. 2000 to 2001 United Way Representative Farmers Insurance Group - Quality Assurance
Mindleaders.com - Internet Based Training Time Management Introduction, Microsoft Office 2000, Lotus Notes R.5 Series, A+ 2001: Hardware and Operating System Certification, Introduction to WinNT Workstation, Computer Basics On Site Classes Effective Communication Techniques, Time Management Mainframe Based Training Endevor 1 & 2, MVS/ESA JCL 1 & 2, Using ISPF/PDF: Fundamentals of Data Management, Easytrieve Plus Report Writing : 1 2002Farmers Insurance Group － Los Angeles, California
Bachelor of Arts : Psychology, 1 1994University of California － Riverside, CaliforniaPsychology
Business User Analyst - Release Testing Coordinator
Mindleaders.com - Internet Based Training Time Management Introduction, Microsoft Office 2000, Lotus Notes R.5 Series, A+ 2001: Hardware and Operating System Certification, Introduction to WinNT Workstation, Computer Basics On Site Classes Effective Communication Techniques, Time Management Mainframe Based Training Endevor 1 & 2, MVS/ESA JCL 1 & 2, Using ISPF/PDF: Fundamentals of Data Management, Easytrieve Plus Report Writing : 1 2002 Bachelor of Arts : Psychology , 1 1994
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