Application and Instructional Technology Specialist with a diverse background, experience and unique skill set, including 26 years of healthcare management, information technology and education.
AHS Ridge Regional Liaison/Nextgen Team Lead01/2015 to CurrentAdventist Health SystemAltamonte Springs, FL
Liaison between Corporate AHS-IS in Altamonte Springs, FL and the Park Ridge Medical Associate (PRMA) physicians and operations leadership.
Responsible for providing IT/EMR training direction, organization, and management to PRMA Understand PRMA IT/EMR requirements to provide excellent customer service and proactively meet the training needs of all users in the practices.
Utilize NetLearning for planning, delivering and tracking end user training requirements Manage EMR training documentation development and implementation, utilizing Captivate, PDF Converter Professional.
Responsible for leading the regional team to meet the strategic and operational goals of the AHS-IS organization, including Meaningful Use Attestation, PQRS other clinical quality measures.
Provide EMR train-the-trainer, classroom and at the elbow training.
Dragon 360 Expert- responsible for implementation, training and support.
Required to travel to Florida/Texas to implement and deploy Nextgen and Dragon as needed by AHS-IS.
Sharepoint Owner/manager11/2010 to 01/2015Carolinas Healthcare SystemCharlotte, NC
Carolinas HealthCare System- Cleveland Regional Medical Center, Kings Mountain Hospital and Carolinas Rehab Mt Holly Development/Education Responsibilities Responsible/manage appropriate departmental training goals and objective development, reporting and monitoring by the team.
Evaluate/manage team-developed training materials such as quick tips, newsflashes and WBT's that are utilized on the Cerner Learning Live link within Cerner.
Maintains membership on appropriate committees and work groups as needed to facilitate ongoing development, training and implementation when revision in workflow and application systems.
Currently: Surgi-Net, Powerplan Change Management, MPage Upgrade, Cerner EDU Training Team, HIMSS 7, Dragon.
Manages targeted education campaigns to reach appropriate target audiences Participates in the orientation and onboarding of new providers.
Assist/contribute with facility virtual care initiatives- training Cerner workflow for ICU providers/staff.
Participate in strategic population health programs.
Responsible for concepts of security, access and confidentiality in information systems design, training and implementation in accordance with enterprise policy and regulatory standards.
Functional/Management Responsibilities Provide at the elbow and remote support and training to physicians/providers, nurses, allied health professionals and other ancillary staff members for Cerner PowerChart and FirstNet Applications.
Work closely with CMO and Informatics Director to identify and resolve EMR issues including EMR documentation and development of documentation standards for EMR notes.
Manage a physician/nurse/HIM/pharmacy/lab committee to improve communication and workflow processes involving Cerner hospital wide.
Meet as necessary to update and present Cerner EMR recommendations to Specialty Care Committee and/or Medical Executive Committee.
Participate in departmental and facility leadership meetings as needed.
In-depth knowledge of clients' functional requirements and often suggest alternatives based on system limitations and abilities.
Relationships with top level hospital executives and key providers to facilitate collaboration and communication between providers/facilities and IS for enhancement request and roll-outs.
Recommends process efficiencies or alternative processes to meet business objectives.
Provide recommendations and work for improvement based on quality and meaningful use metrics.
Unique/Special skills Responsible for negotiating UpToDate contract for all CHS owned and managed facilities.
Cerner Go lives: Team Lead CMC Cleveland Regional Medical Center, Kings Mountain Hospital CMC Main ,Pineville, Mercy, Union - Pre-op and PACU Business objects reporting Dragon 2.0 Training, Training, Support and Utilization.
Applications Trainer01/2007 to 01/2010Moore & Van AllenCharlotte, NC
Software and applications training for over 300 attorneys and staff, one-on-one, instructor-led and online class instruction.
Experience with Flash, Dreamweaver, Captivate, PDF Converter Professional, Adobe LiveCycle, InDesign, Photoshop, Microsoft Office Suite and many other application software.
Adjunct Instructor, Network Technician01/1997 to 01/2007Cleveland Community CollegeShelby, NC
Classes taught online and classroom setting- Microsoft Office, Medical Office Management, Medical Office Terminology, Medical Office Transcription, Medical Office Simulation and Professional Development.
Taught classes utilizing Blackboard learning management system and also taught other instructors to use Blackboard.
Medical Laboratory Technician01/1992 to 01/1997Jones Family PracticeShelby, NC
Managed lab set up and receiving CLIA/COLA Certification.
Master of Science Degree: Instructional Technology2012East Carolina UniversityInstructional Technology
Bachelor of Science2008Gardner-Webb University | Healthcare Management
Associate Degree: Computer Networking Technology2001Cleveland Community CollegeComputer Networking Technology
Associate Degree: Medical Laboratory Technology1990Western Piedmont Community CollegeMedical Laboratory Technology
Adobe, Dreamweaver, Photoshop, Business objects, Change Management, clients, excellent customer service, direction, documentation, Flash, Functional, InDesign, information systems, instruction, instructor, leadership, Team Lead, notes, Director, meetings, access, Microsoft Office, Microsoft Office Suite, Office, negotiating, enterprise, Office Management, PDF, PACU, processes, quality, quick, receiving, reporting, Simulation, strategic, user training, trainer, training materials, Transcription, Unique, Upgrade, workflow