aging care manager ii resume example with 14+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Respectful, compassionate Social Worker dedicated to forming trusting relationships and advocating for the best interests of the consumers'.

  • Case Management
  • Dementia Knowledge
  • Managed Care
  • Emotional Support
  • Social Services
  • IEB enrollment experience
  • Dedicated
  • Dependable
  • Ensure work is accurate and completed on time.
  • Strong communication skills
Pennsylvania State University Harrisburg, Expected in 05/1989 Bachelor of Arts : Humanities/Communications - GPA :
Keystone Jr. College La Plume, PA, Expected in 05/1987 Associate of Arts : Communications - GPA :

Protective Services, Temple University

Voter Registration-PDA

Dementia Friends-PDA

Medicaid 101-NCLER

Eviction Training

Introduction to Unconscious Bias, How to Communicate Effectively during an

Emergency-Luzerne County MD/DS

Financial Exploitation


Work History
East Stroudsburg University - Aging Care Manager II
East Stroudsburg, PA, 10/2019 - Current
  • Care manage large caseload and record all activity as per LCAAA procedure into state mandated data base.
  • Document and conduct assessments both initially and annually.
  • Documentation includes assessments, demographics, care enrollments, functional need scores.
  • Identify any changes in consumers' needs and develop a plan in order to measure goals, such as; analyzing social, psychological and environmental factors.
  • Develop and implement consumers' care plan, determine needs of consumer, and ensure care plan is accurate and current.
  • Address risks and options to ensure safety and needs are met.
  • Enter services plan entries, service plan schedule for each service entry, and generate service orders
  • Enter desired outcome and instructions in service plan for providers, ensuring services are being delivered by agency providers and meeting care plan goals of each consumer on caseload
  • Work as liaison between consumer and provider as needed.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Encouraged socialization and engagement through social activities.
  • Educate consumer and their families regarding Aging services and benefits of such.
  • Make home visits every 6 months on each consumer for wellness and safety check and any other time there is concern for consumer's well-being.
  • Provide ongoing care management consisting of continuing activities on behalf of consumer.
  • Assist consumer, their guardians, and families in maximizing their abilities for self determination by enabling them, empowering them in decision making, and ensuring they maintain their dignity.
  • Encourage enrollment in participating and accessing community based programs and assist in enrollment.
  • Maintain and develop professional relationships within and outside the Aging network, consumers, guardians, families, and providers to collaborate and ensure consumer is receiving exceptional service delivery which meets individuals' needs in order to live within one's home safely and with dignity.
  • Provide supportive counseling over phone and in person.
  • Place referrals for waiver by consumers' request of that of family.
  • Assure all documentation requesting by IEB and CAO are met.
  • Enter activities and referrals in order to track contacts with consumers' and/or family members to guide them during waiver application process.
  • All communication with consumer and/or family member documented in state mandated data base.
  • Activities/referrals and service deliveries updated per contact.
  • Place referrals for LCAAA Outreach if consumer needs assistance in obtaining documentation for waiver.
  • Maintains professional and frequent communication with Outreach worker in order to ensure consumer meets deadlines set forth by CAO.
  • APS and OPAPS-After Hours On Call. Receive and enter reports of need for individual under 60 and above 60 years of age.
  • Initiate protective services investigation for older adults who are at imminent risk of abuse, neglect, exploitation or abandonment.
  • Conduct OAPS interviews in community and in facilities.
  • Ensure consumer is interviewed discreetly and with respect.
  • Enter OAPS PS Care Enrollment
  • Completed and detailed initial investigation documentation sent to on call supervisor.
  • Alert on call supervisor of Report of Need and accept direction.
  • Attend annual Protective Service enrichment trainings.
  • Assist in COVID vaccination clinics.
Ascension Health - Aging Care Manager II-Screening Unit
Hartland, WI, 03/2018 - Current
  • Managed high volume of calls on daily basis and assisted walk-ins.
  • Maintained energy and enthusiasm in fast-paced environment
  • Entered calls of concern and reports of need assessment and categorized level of emergency of each report.
  • Provided information and assistance to consumers and/or their families inquiring about LCAAA services as well as older adult community-based services.
  • Supportive counseling to older adults via phone or in person.
  • Each call or walk-in was registered in state mandated database with caller and/or consumers' demographics.
  • Entered non-care managed enrollment care plans, service deliveries, and detailed journals into database.
  • Conducted home delivered meals assessments at older adults' residence
  • Submitted assessment outcome to supervisor with all signed documentation and entered home delivered meals care plan and service deliveries.
  • Monthly Protective Services on call rotation and initiation of investigations.
  • Attended annual Protective Services training.
Valley View School District - Para Educator
City, STATE, 11/2007 - 03/2018
  • Assisted teachers and worked individually with students with special needs, helping each navigate education system.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Collaborated with teachers to help with classroom and workload management.
  • Documented behaviors, implemented interventions and treatment results.
  • Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Organized and guided skills practice, research, and memorization tasks for students.
  • Prepared reports and paperwork for parent-teacher conferences.
  • Instructed small groups of students in math and language arts.
  • Reported on student progress, behavior ,and social skills to parents.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
EIHAB Human Services - Program Specialist
City, STATE, 11/2006 - 02/2008
  • Supervised, directed, scheduled, and trained direct care staff for individuals with ID who were enrolled in waiver program.
  • Participated in development and implementation of individuals' ISP.
  • Planned and oversaw staff team building activities.
  • Implemented program polices, researched and gathered resources, and communicated effectively with personnel and professionals from other agencies.
  • Compiled all acquired documentation into quarterly reports that assessed each individuals progress and team recommendations.
  • Open and positive communication with behavioral specialists to discuss and develop behavior plans for an individual's ISP.
  • Interviewed prospective direct care workers as well as hired.
  • Responsible for scheduling direct care workers.
  • On call 7 days a week in event of emergency.
  • Ensured individuals' were respected, and were integrated into the community and learned skill development in all areas of life which allowed the individual to live independently and with integrity.

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Resume Overview

School Attended

  • Pennsylvania State University
  • Keystone Jr. College

Job Titles Held:

  • Aging Care Manager II
  • Aging Care Manager II-Screening Unit
  • Para Educator
  • Program Specialist


  • Bachelor of Arts
  • Associate of Arts

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