Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Accomplished Agile PM & Functional Consultant, partnering with high-growth organizations in directing all aspects of project management for managing cross functional and multimillion-dollar budgets. Introduce Agile Methodologies to structure long-term strategies and enrich business systems. Demonstrate a solid awareness of business solutions maintaining a keen focus in collaboration, documentation management to accelerate the company mission. Exemplary Servant leader, excelling in dynamic, demanding environments.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Business / IT Strategy and Roadmaps
  • Full Life Cycle Project Management
  • Agile Transformation/ Agile Coach
  • Agile / Scrum /SAFe/ DevOps Frameworks
  • Client/ Stakeholder Relationship Management
  • Business Process Re-Engineering
  • Processes and Procedures Automations
  • Budget and Vendor Management
  • Multi-Unit Operations Management
  • Change and Release Management
Agile Project Manager, 01/2017 to Current
Advisor GroupChicago, IL,

As a Project manager and Functional Consultant, championed the development and implementation of SCRUM/ DevOps projects and everyday operations in Oil & Gas industry, executed servant leadership expertise to deliver projects of current and future application, and create solution designs structures that are stable, resilient, and performant for future projects. Supported new developments projects.

Key Deliverables:

  • Partnered directly with product owners and business to define project outcomes, manage product backlog and supported SCRUM framework for project implementations, prioritize the backlog and address complex issues of significant value that could hinder the success of the project.
  • Led all aspects of IT Program, Project and Portfolio endeavors involving four project teams and multiple development platforms.
  • Facilitated Agile & SAFe events – sprint/Pi planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives. Present senior management with Agile team reports.
  • Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
  • Worked as a servant leader to collaborated with product owners, team members, technologists, and other scrum masters to define solutions remove impediments and drive progress.
  • Applied agile methodology to shorten cycle time and achieve target margins. Implemented agile techniques such as CI/CD TDD, ATDD, automated Testing.
  • Spearheaded transition of projects from pre-development to design and construction phases by implementing agile processes and overseeing achievement of milestones.
  • Traveled to meet with GAM accounts, unveiling new trends, introducing new collections and working directly with key clients to promote offerings and facilitate increased sales and account volume.
  • Reduced process gaps by effectively training new hires on best practices and protocols.


  • Increased team performance from 45% to 82% through Agile Planning and process reengineering .and automations.
  • Created highly effective new Rental Asset Invoicing System that significantly impacted efficiency and improved operations.
  • Successfully let implementation for two critical applications across four geographies
  • Worked as a functional consultant to design new process for HSE application to upgrade the framework and implement it across all client divisions globally.

Platforms Worked: Jira, .Net, Angular, Java, D365, Microsoft Office Suite (Word, Excel, PowerPoint), MS Visio, MS Project, UPK

Project Lead, 06/2014 to 12/2016
Harvard UniversityBoston, MA,

As a project Lead and Functional Consultant, delivered applications to address product quality issues for nine geographically disbursed business units, aligning pipeline and roadmap with client objectives. Conducted cost-benefit analysis and ROI assessments to support the decision-making process on proposed IT implementation project.

Key Deliverables:

  • Led key Quality project focused on Problem Solving and Root Cause Analysis to achieve higher quality standards for product and processes.
  • Devised implementation plans, including cost-benefit and ROI analyses.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Coordinated with business stakeholders to understand project needs and provide needed support to meet targets.
  • Oversaw on-site and off-site teams of up to twenty professionals working on diverse IT projects.
  • Identify Process Gaps and work towards improving the processes and implement the process globally for Quality function.
  • Gather Voice of Customers and Voice of Business across entities & Customers to match required process requirements and application functionality.
  • Identify the current linkages that need to be established from process & system perspective to other business unit programs.
  • Lead end-user training and global implementation.
  • Establish direction, standards and procedures for environment monitoring, maintenance, fine tuning and enhancement.


  • Delivered eight projects per year with consistent record of meeting timeline, scope and budget requirements.
  • Successfully completed integration of nine division globally into one quality application
  • Improved the Problem-solving process workflow to make it compatible for all organizational functions.

Platforms Worked: Microsoft Office Suite (Word, Excel, PowerPoint), MS Visio, MS Project, UPK, SharePoint, Java,Oracle, BMC Remedy

Business Program Manager, 06/2010 to 05/2014
ExelonMaywood, IL,

As a Program Leader, simultaneously led five global management system program projects ($40M budget), to launch a next generation claim management system for customer. Coordinated the full project life cycle, including overseeing custom software development to obtain project goals.

Key Deliverables:

  • Aligned business process requirements with project scope, analyzing VOC and VOB feedback, in addition to approving all process design specification; ensured reporting and analytic capabilities met solution requirements, as well as managing testing, documentation, user training, SDLC / change control activities, and global implementation.
  • Implemented infrastructure support systems and services in addition to coordinating environment changes for ERP applications systems; designed automation tool with multi-currency / multi-lingual capabilities to consolidate filing, master data management, and claims for global distribution business.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Ensured performance and scheduled cost control while maintaining contractual and internal performance requirements.
  • Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
  • Designed solutions that resolved business issues and improved delivery processes for infrastructure solutions.


  • Created highly effective new Claims Management System that significantly impacted efficiency and improved operations.
  • Built an automation tool which will provide a one system for filing, BOM Management, Warranty claims across multiple business units providing a single system to customers with multi-currency and multi lingual capabilities
  • Implemented in a record time a central repository for all globally manufactured products thus providing accurate product information for multiple applications within the business unit. This project was also identified as one of the fastest implementation in the organization.

Platforms Worked: Microsoft Office Suite (Word, Excel, PowerPoint), MS Visio, MS Project, UPK, SharePoint, Java,Oracle, Seibel, BMC Remedy

Operations Project Manager, 12/2006 to 05/2010
RtxWoodville, AL,

Leveraged inquisitive nature and desire to optimize processes to direct project to reduce turnaround time (TAT) for Claims Adjunction from 28 days to three day by accurately defining, transitioning, and stabilizing the project. Consistently made good, decisive decisions, managing project scopes relating to process mapping / transition work phases, operations matrix, and finances.

  • Excelled in metric-driven environment, maintaining a keen focus on cost and growth, managing customer coverage spanning more than 250 distributor locations globally.
  • Improved overall job approval rating to 97%, deployed Issues Tracking System (Siebel CRM) to monitor customer issues and facilitated development of standard service solutions.
  • Boosted customer satisfaction, delivering the highest approval rating (86%).


  • This project developed and successfully implemented a claim and issues tracking system to track customer issues and also helped with developing standard solutions.
  • This project has improved the daily Claims/ Issue Processing to 97% which is the highest since the commencement of the project

Platforms Worked: Microsoft Office Suite (Word, Excel, PowerPoint), MS Visio, Java, Oracle, Seibel, BMC Remedy

Education and Training
Certification: Business Process Design For Strategic Management, Expected in 06/2020
MIT Sloan School Of Management - Cambridge, MA,
Certification: Agile Project Management, Expected in 05/2016
SCRUM Study - PA,
Certification: ITIL, Expected in 08/2015
Axelos - United Kingdom,
Master of Science: Master of Commerce: Management And Finance , Expected in 05/2005
Mumbai Universuty - Mumbai , India,
Bachelor of Science: Bachelor of Commerce: Accounting And Finance , Expected in 05/2003
K.J. Somaiya College Of Arts And Commerce - Mumbai , India,
Additional Information

Visas and Work Permits: USA: H1B (I-140 Approved), UK: Business, Canada: Business

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School Attended

  • MIT Sloan School Of Management
  • SCRUM Study
  • Axelos
  • Mumbai Universuty
  • K.J. Somaiya College Of Arts And Commerce

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  • Business Program Manager
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