Agile Project Manager resume example

As a project Lead and Functional Consultant, delivered applications to address product quality issues for nine geographically disbursed business units, aligning pipeline and roadmap with client objectives. Conducted cost-benefit analysis and ROI assessments to support the decision-making process on proposed IT implementation project.

Key Deliverables:

• Led key Quality project focused on Problem Solving and Root Cause Analysis to achieve higher quality standards for product and processes.
• Devised implementation plans, including cost-benefit and ROI analyses.
• Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
• Coordinated with business stakeholders to understand project needs and provide needed support to meet targets.
• Oversaw on-site and off-site teams of up to twenty professionals working on diverse IT projects.
• Identify Process Gaps and work towards improving the processes and implement the process globally for Quality function.
• Gather Voice of Customers and Voice of Business across entities & Customers to match required process requirements and application functionality.
• Identify the current linkages that need to be established from process & system perspective to other business unit programs.
• Lead end-user training and global implementation.
• Establish direction, standards and procedures for environment monitoring, maintenance, fine tuning and enhancement.

Achievements:

• Delivered eight projects per year with consistent record of meeting timeline, scope and budget requirements.
• Successfully completed integration of nine division globally into one quality application
• Improved the Problem-solving process workflow to make it compatible for all organizational functions.

Platforms Worked: Microsoft Office Suite (Word, Excel, PowerPoint), MS Visio, MS Project, UPK, SharePoint, Java,Oracle, BMC Remedy

As a Program Leader, simultaneously led five global management system program projects ($40M budget), to launch a next generation claim management system for customer. Coordinated the full project life cycle, including overseeing custom software development to obtain project goals.

Key Deliverables:

• Aligned business process requirements with project scope, analyzing VOC and VOB feedback, in addition to approving all process design specification; ensured reporting and analytic capabilities met solution requirements, as well as managing testing, documentation, user training, SDLC / change control activities, and global implementation.
• Implemented infrastructure support systems and services in addition to coordinating environment changes for ERP applications systems; designed automation tool with multi-currency / multi-lingual capabilities to consolidate filing, master data management, and claims for global distribution business.
• Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
• Ensured performance and scheduled cost control while maintaining contractual and internal performance requirements.
• Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
• Designed solutions that resolved business issues and improved delivery processes for infrastructure solutions.

Achievements

• Created highly effective new Claims Management System that significantly impacted efficiency and improved operations.
• Built an automation tool which will provide a one system for filing, BOM Management, Warranty claims across multiple business units providing a single system to customers with multi-currency and multi lingual capabilities
• Implemented in a record time a central repository for all globally manufactured products thus providing accurate product information for multiple applications within the business unit. This project was also identified as one of the fastest implementation in the organization.

Platforms Worked: Microsoft Office Suite (Word, Excel, PowerPoint), MS Visio, MS Project, UPK, SharePoint, Java,Oracle, Seibel, BMC Remedy

Leveraged inquisitive nature and desire to optimize processes to direct project to reduce turnaround time (TAT) for Claims Adjunction from 28 days to three day by accurately defining, transitioning, and stabilizing the project. Consistently made good, decisive decisions, managing project scopes relating to process mapping / transition work phases, operations matrix, and finances.

• Excelled in metric-driven environment, maintaining a keen focus on cost and growth, managing customer coverage spanning more than 250 distributor locations globally.
• Improved overall job approval rating to 97%, deployed Issues Tracking System (Siebel CRM) to monitor customer issues and facilitated development of standard service solutions.
• Boosted customer satisfaction, delivering the highest approval rating (86%).

Achievements

• This project developed and successfully implemented a claim and issues tracking system to track customer issues and also helped with developing standard solutions.
• This project has improved the daily Claims/ Issue Processing to 97% which is the highest since the commencement of the project

Platforms Worked: Microsoft Office Suite (Word, Excel, PowerPoint), MS Visio, Java, Oracle, Seibel, BMC Remedy