agile delivery lead project manager resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Highly experienced Agilist and Project Manager with over 12 years of success in developing and implementing operational strategies, processes, and procedures to drive organizational efficiency and productivity. Proven ability to think outside the box and apply creative solutions to improve processes, while ensuring continuity across departments. Adept at anticipating and identifying potential problems and providing effective solutions to ensure project delivery. Passionate about empowering teams to reach their optimal performance with psychological safety, coaching, and training. Looking to apply my expertise and experience to a new challenging role.

Work History
Agile Delivery Lead, Project Manager, 01/2022 - Current
Flex Coopersville, MI,
  • Founded Agile Community of Practice for Financial Service’s division, fostering networking, encouraging knowledge sharing of best practices, and driving continuous improvement among 50+ associates
  • Improve associate user experience and Agile reports by streamlining Jira and implementing standards for Dealer Line of Business (LOB)
  • Created virtual intake process and visual management portfolio board to provide leadership with enhanced visibility and rapid prioritization capabilities, enabling them to make timely decisions and provide clarity to both internal and external stakeholders.
  • Established enterprise-wide network to aggregate knowledge, exchange concepts, and integrate perspectives, enabling significant impact, influence, and collaboration with essential stakeholders
  • Created culture of collaboration, innovation, and continuous improvement among teams by establishing psychological safety norms, resulting in improved team engagement
  • Championed continuous improvement activities by bringing ideas from professional network to coach team on facilitation, planning, conflict management, mediation and so on to help become high-performance team
  • Improved teams’ productivity and performance by coaching teams how to properly leverage agile ceremonies such as: Innovation and Planning Iteration (IP), Program Increment (PI), Sprint Planning, Readouts, Dependency & Risk planning, Daily Huddles, and Retrospectives
  • Tracked and communicated metrics and Key Performance Indicators (KPI) to measure performance and reliability; identified opportunities; and communicated insights to leadership
  • Increased teams’ reliability by 35% and speed of delivery by 15% by mentoring teams on Agile best practices, including story writing, relative sizing, capacity planning, and meeting and process effectiveness
Project Manager, 09/2016 - 01/2022
Capital One Auto Finance City, STATE,
  • Managed and coordinated multiple complex projects as member of the Head of Dealer Auto's PMO, involving cross-organizational collaboration
  • Collaborated with cross-functional teams in a matrixed organization to design and execute multi-year program dedicated to modernizing a financial system and constructing a comprehensive platform
  • Successfully led the transformation of $4.5B unperfected lien portfolio to reduce risk and maximize origination volumes by devising project outlines, monitoring progress, recognizing, and managing risk and dependencies; resulting in insights gained 50% faster
  • Developed strong relationships with key stakeholders and liaised between teams to effectively collaborate and influence project outcomes to ensure successful delivery
  • Developed portfolio board, intake process, and standardized project templates to improve Project Management Office (PMO) support, resulting in improved efficiencies and heightened customer satisfaction
  • Collaborated with Account Executives and stakeholders to analyze challenges, define scope, and create innovative solutions
Nationstar Mortgage City, STATE,
  • Project-managed the set-up of multiple call centers with over 200 employees, resulting in $1M cost saving; responsible for project communications, timelines, budget, staffing, training, and served as interim call center director
  • Managed strategy, recruitment, training, and development of personnel in customer service, back-office processing, and correspondence departments to ensure operational efficiency
  • Managed vendors to ensure efficient delivery of quality products and services; optimized processes to improve cost-efficiency and maximize outputs; conducted quality assurance to guarantee compliance with standards and regulations
  • Servant leadership
  • Business process engineering
  • Team building and collaboration
  • Detail oriented
  • Problem solving and risk mitigation
  • Influential thought partner
  • Project planning and development
  • Agile Frameworks
  • Conflict Resolution
  • Resolving Conflicts
  • Kanban & Scrum
  • Jira & Confluence
  • Systems Thinking
  • Software Development
  • Flexible Approach

SAFe 5 Scrum Master

Scaled Agile

Bachelor of Science: Business Administration, Marketing and Management, Expected in 05/2009
Oklahoma State University - Stillwater, OK
Status -

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Resume Overview

School Attended

  • Oklahoma State University

Job Titles Held:

  • Agile Delivery Lead, Project Manager
  • Project Manager


  • Bachelor of Science

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