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agile delivery lead project manager resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Highly experienced Agilist and Project Manager with over 12 years of success in developing and implementing operational strategies, processes, and procedures to drive organizational efficiency and productivity. Proven ability to think outside the box and apply creative solutions to improve processes, while ensuring continuity across departments. Adept at anticipating and identifying potential problems and providing effective solutions to ensure project delivery. Passionate about empowering teams to reach their optimal performance with psychological safety, coaching, and training. Looking to apply my expertise and experience to a new challenging role.

Work History
Agile Delivery Lead, Project Manager, 01/2022 to Current
FeverAtlanta, GA,
  • Founded Agile Community of Practice for Financial Service's division, fostering networking, encouraging knowledge sharing of best practices, and driving continuous improvement among 50+ associates
  • Improve associate user experience and Agile reports by restructuring Jira schemas and implementing standards for Dealer Line of Business (LOB)
  • Designed and implemented virtual intake process and visual management board that enhanced Leadership's knowledge of portfolio, prioritize tasks and make real time decisions, while providing transparency to internal and external customers
  • Created culture of collaboration, innovation and continuous improvement among teams by establishing psychological safety norms, resulting in improved team engagement
  • Champion continuous improvement activities by bringing ideas from professional practice to coach team on facilitation, planning, conflict management, mediation and so on to help become high-performance team
  • Improve teams productivity and performance by facilitated agile ceremonies such as: Innovation and Planning Iteration (IP), Program Increment (PI), Sprint Planning, Readouts, Dependency & Risk readouts, daily huddles, and retrospectives
  • Track and communicate Agile metrics and Key Performance Indicators (KPI) to measure performance, identify opportunities and provide viability to enable leadership to make key decisions
  • Improve teams commitment reliability by 35% and velocity by 15% by mentoring teams on Agile best practices, including story writing, relative sizing, capacity planning, and meeting and process effectiveness
Project Manager, 09/2016 to 01/2022
Capital One Auto FinanceCity, STATE,
  • Managed and coordinated multiple complex projects as member of the Head of Dealer Auto's PMO, involving cross-organizational collaboration
  • Collaborated with cross-functional teams in a matrixed organization to design and execute multi-year program dedicated to modernizing a financial system and constructing a comprehensive platform
  • Successful led the transformation of $4.5B unperfected lien portfolio to reduce risk and maximize origination volumes by devising project outlines, monitoring progress, recognizing and managing risk and dependencies; resulting in insights gained 50% faster
  • Developed strong relationships with key stakeholders and liaised between teams to effectively collaborate and influence project outcomes to ensure successful delivery
  • Developed portfolio board, intake process, and standardized project templates to improve Project Management Office (PMO) support, resulting in improved efficiencies and heightened customer satisfaction
  • Collaborated with Account Executives and stakeholders to analyze challenges, define scope, and create innovative solutions
PROJECT MANAGER & OPERATIONS MANAGER, 06/2009 to 08/2016
Nationstar MortgageCity, STATE,
  • Project-managed the set-up of multiple call centers with over 200 employees, resulting in $1M cost saving; responsible for project communications, timelines, budget, staffing, training, and served as interim call center director
  • Managed strategy, recruitment, training, and development of personnel in customer service, back-office processing, and correspondence departments to ensure operational efficiency
  • Managed vendors to ensure efficient delivery of quality products and services; optimized processes to improve cost-efficiency and maximize outputs; conducted quality assurance to guarantee compliance with standards and regulations
Skills
  • Servant leadership
  • Business process engineering
  • Team building and collaboration
  • Detail oriented
  • Problem solving and risk mitigation
  • Influential thought partner
  • Strong work ethic
  • Project planning and development
  • Agile Frameworks
  • Conflict Resolution
  • Jira
  • Kanban
  • Resolving Conflicts
Certifications

SAFe 5 Scrum Master

Scaled Agile

Expires: March 30, 2024

,
Education
Bachelor of Science: Business Administration, Marketing and Management, Expected in 05/2009 to Oklahoma State University - Stillwater, OK
GPA:

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Resume Overview

School Attended

  • Oklahoma State University

Job Titles Held:

  • Agile Delivery Lead, Project Manager
  • Project Manager
  • PROJECT MANAGER & OPERATIONS MANAGER

Degrees

  • Bachelor of Science

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