Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
I am a team-oriented individual promoting exemplary presentation, project management, and risk oversight skills. I Demonstrative Scrum Master with background communicating effectively, leading high-performance teams. In addition to this,I am considered an expert in prioritizing tasks and optimizing workflows.undoubtedly I am Well-versed in building positive relationships with customers and other stakeholders, Strong requirements gathering, scope development, and inventory coordination abilities. Apart from this, absolutely Skilled at overseeing complex, high-value technical projects with excellent planning competencies.I will love a job as an Agile coach to showcase my talent.I am also a well-rounded team player with dynamic written and verbal communication skills.
Skills
Agile best practices
Customer interaction
Project management
Development team training
Software process management
Backlog management
Customer requirements analysis
Effective customer communication
Meeting participation
Risk analysis
Knowledge of streaming video platforms
Test case development
Amazon Web Services
Task prioritization
Documentation and materials
Improvement
Work History
11/2018 to CurrentAgile Coach/Scrum MasterBigbear.Ai | San Diego, CA,
Trained and mentor team members best most effective ways to use Scrum processes to improve efficiency and reduce production times
Led daily scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects
Strong understanding of project management methodology and PMO standards
Worked with project owners and end-users to prioritize feature development and enhancements based on critical paths and business needs
Assessed team metrics and worked to drive improvements and innovate new approaches
Delegated tasks to each team member, regularly assessing workloads to complete tasks on time and within project parameters
Evaluated projects for issues, alleviating problems and distractions to meeting team goals
Stayed current on emerging technologies and trends that could benefit production process
Documented new features and strategies as well as user stories and criteria for acceptance
Lead Agile team in development of data warehouse, business intelligence, data lake and cloud technologies within agile environment
Managed over 50% custumors calls per day
Worked with Project Managers, Developers, and Product Owners to drive projects to production, meeting deadlines and outcomes
02/2017 to 08/2019Agile Coach, Scrum MasterThe Goodyear Tire & Rubber Company | Brunswick, OH,
Consulted with customers to determine their best methods to resolve service and billing issues
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
Informed customers about billing procedures, processed payments, and provided payment options setup assistance
Collected customer feedback and recommended procedural or product changes to enhance future service delivery
Evaluated customer account information to assess current issues and determine potential solutions
Cultivated impactful relationships with customers and drove business development by delivering product knowledge
Escalated customer concerns, store issues and inventory requirements to supervisors
Documented conversations with customers to track requests, problems, and solutions
Created and implemented process improvements to reduce workloads and bolster callback efficiency
Delivered a high level of service and support to each customer, paving way for future business opportunities
Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity
Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity
Applied agile methodology to shorten cycle time and achieve target margins
Conferred with owners about methods for continuing training and reinforcing methods taught in classes
Tracked metrics such as overall health, behaviors, and diet to isolate and address concerns
04/2017 to 08/2017Cyber Security InternAtos | Richmond, VA,
Engineered, maintained and repaired security systems and programmable logic controls
Managed over 60 customers calls per day
Increased sales by 10%
Developed plans to safeguard computer files against modification, destruction or disclosure
Performed risk analyses to identify appropriate security countermeasures
Recommend improvements in security systems and procedures
Reviewed violations of computer security procedures and developed mitigation plans
Monitored computer virus reports determining when to update virus protection systems
Conducted security audits to identify vulnerabilities
Monitored use of data files and regulated access to protect secure information
Researched and developed new computer forensic tools
Supervised and led employees to high-performance levels in the cross-functional matrix management structure
Converted community contacts into potential clients through networking, consistency, and credibility
Managed quality assurance program including on-site evaluations, internal audits, and customer surveys
06/2015 to 01/2017Data Entry SpecialistExpeditors International Of Washington, Inc. | Doral, FL,
Updated departmental standard operating procedures and database to accurately reflect current practices
Managed over 35 calls per day
Increased sales by 45%
Executed data verification to ensure expedient error detection
Maintained records by creating monthly reports, closing terminated records and performing chart audits
Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information
Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data
Maintained quality levels above prescribed minimums to support team productivity and efficiency
Verify updated account information in the company computer system
Completed data entry tasks with accuracy and efficiency
Education
Expected in 2017Associate of Science | Pre-MedicineHOWARD COMMUNITY COLLEGE , COLUMBIA MARYLAND , GPA:
Member of the community service organization
Elected Captain of African Union Association
Coursework in chemistry, information technology, and math
Expected in 2010Bachelor of Science | Information TechnologyUniversity of Buea Cameroon, Buea Cameroon, GPA:
Graduated magna cum laude
Accomplishments
Product Sales - Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Computed Data Reports - Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Quality Communication - Interacted with 50+ affiliate stations in theUS and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, products, promotions, and orders.
Affiliations
Information Systems Audit and Control Association, current member
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