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agile coach scrum master resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

I am a team-oriented individual promoting exemplary presentation, project management, and risk oversight skills. I Demonstrative Scrum Master with background communicating effectively, leading high-performance teams. In addition to this,I am considered an expert in prioritizing tasks and optimizing workflows.undoubtedly I am Well-versed in building positive relationships with customers and other stakeholders, Strong requirements gathering, scope development, and inventory coordination abilities. Apart from this, absolutely Skilled at overseeing complex, high-value technical projects with excellent planning competencies.I will love a job as an Agile coach to showcase my talent.I am also a well-rounded team player with dynamic written and verbal communication skills.

Skills
  • Agile best practices
  • Customer interaction
  • Project management
  • Development team training
  • Software process management
  • Backlog management
  • Customer requirements analysis
  • Effective customer communication
  • Meeting participation
  • Risk analysis
  • Knowledge of streaming video platforms
  • Test case development
  • Amazon Web Services
  • Task prioritization
  • Documentation and materials
  • Improvement
Work History
Agile Coach/Scrum Master, 11/2018 to Current
Bigbear.AiSan Diego, CA,
  • Trained and mentor team members best most effective ways to use Scrum processes to improve efficiency and reduce production times
  • Led daily scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects
  • Strong understanding of project management methodology and PMO standards
  • Worked with project owners and end-users to prioritize feature development and enhancements based on critical paths and business needs
  • Assessed team metrics and worked to drive improvements and innovate new approaches
  • Delegated tasks to each team member, regularly assessing workloads to complete tasks on time and within project parameters
  • Evaluated projects for issues, alleviating problems and distractions to meeting team goals
  • Stayed current on emerging technologies and trends that could benefit production process
  • Documented new features and strategies as well as user stories and criteria for acceptance
  • Lead Agile team in development of data warehouse, business intelligence, data lake and cloud technologies within agile environment
  • Managed over 50% custumors calls per day
  • Worked with Project Managers, Developers, and Product Owners to drive projects to production, meeting deadlines and outcomes
Agile Coach, Scrum Master, 02/2017 to 08/2019
The Goodyear Tire & Rubber CompanyBrunswick, OH,
  • Consulted with customers to determine their best methods to resolve service and billing issues
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Informed customers about billing procedures, processed payments, and provided payment options setup assistance
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery
  • Evaluated customer account information to assess current issues and determine potential solutions
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge
  • Escalated customer concerns, store issues and inventory requirements to supervisors
  • Documented conversations with customers to track requests, problems, and solutions
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency
  • Delivered a high level of service and support to each customer, paving way for future business opportunities
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity
  • Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity
  • Applied agile methodology to shorten cycle time and achieve target margins
  • Conferred with owners about methods for continuing training and reinforcing methods taught in classes
  • Tracked metrics such as overall health, behaviors, and diet to isolate and address concerns
Cyber Security Intern, 04/2017 to 08/2017
AtosRichmond, VA,
  • Engineered, maintained and repaired security systems and programmable logic controls
  • Managed over 60 customers calls per day
  • Increased sales by 10%
  • Developed plans to safeguard computer files against modification, destruction or disclosure
  • Performed risk analyses to identify appropriate security countermeasures
  • Recommend improvements in security systems and procedures
  • Reviewed violations of computer security procedures and developed mitigation plans
  • Monitored computer virus reports determining when to update virus protection systems
  • Conducted security audits to identify vulnerabilities
  • Monitored use of data files and regulated access to protect secure information
  • Researched and developed new computer forensic tools
  • Supervised and led employees to high-performance levels in the cross-functional matrix management structure
  • Converted community contacts into potential clients through networking, consistency, and credibility
  • Managed quality assurance program including on-site evaluations, internal audits, and customer surveys
Data Entry Specialist, 06/2015 to 01/2017
Expeditors International Of Washington, Inc.Doral, FL,
  • Updated departmental standard operating procedures and database to accurately reflect current practices
  • Managed over 35 calls per day
  • Increased sales by 45%
  • Executed data verification to ensure expedient error detection
  • Maintained records by creating monthly reports, closing terminated records and performing chart audits
  • Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information
  • Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data
  • Maintained quality levels above prescribed minimums to support team productivity and efficiency
  • Verify updated account information in the company computer system
  • Completed data entry tasks with accuracy and efficiency
Education
Associate of Science: Pre-Medicine, Expected in 2017 to HOWARD COMMUNITY COLLEGE - COLUMBIA MARYLAND ,
GPA:
  • Member of the community service organization
  • Elected Captain of African Union Association
  • Coursework in chemistry, information technology, and math
Bachelor of Science: Information Technology, Expected in 2010 to University of Buea Cameroon - Buea Cameroon,
GPA:
  • Graduated magna cum laude
Accomplishments
  • Product Sales - Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
  • Computed Data Reports - Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Quality Communication - Interacted with 50+ affiliate stations in theUS and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
  • Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, products, promotions, and orders.
Affiliations
  • Information Systems Audit and Control Association, current member

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Resume Overview

School Attended

  • HOWARD COMMUNITY COLLEGE
  • University of Buea Cameroon

Job Titles Held:

  • Agile Coach/Scrum Master
  • Agile Coach, Scrum Master
  • Cyber Security Intern
  • Data Entry Specialist

Degrees

  • Associate of Science
  • Bachelor of Science

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