Customer oriented with strong servant leadership skills combined with innovative thinking. Passionate about problem solving.
Exceptional collaborative and interpersonal skills. Dynamic team player with well-developed written and verbal
ICAgile Certified Professional Agile Coach
Certified Scrum Professional
Certified Scrum Master
Agile transformation at the team and organizational levels
Coaching teams in an Agile environment
Facilitation of Agile training courses
Communication and education across all levels of the organization
Organization and prioritization
Lead teams to become self-organizing
Lead change at the organizational level
Agile Coach/Project Manager09/2015 － CurrentAegon Global TechnologiesCedar Rapids, IA
Execute projects with Scrum.
Facilitate training for new teams transitioning to Scrum.
Provide education for leadership on Agile principles and execution methodologies.
Evaluate the portfolio to determine which projects are candidates for an Agile execution methodology.
Create reporting template for Agile projects.
Develop mission and vision for the PMO's transition to become more Agile.
Lead the initiative to increase the Agility of AGT.
Develop an assessment to provide data on the current culture of AGT.
Create and execute the roadmap for further Agile transformation.
Develop tools to measure the success of existing Agile teams.
Provide guidance to other project managers on how to implement Agile principles in waterfall or iterative projects.
Coach other Scrum masters within the organization.
Coordinate Agile efforts across the global enterprise.
Scrum Master and Senior Business Analyst09/2014 － 09/2015Aegon Global TechnologiesCedar Rapids, IA
Provide business analysis support to Aegon Global Technologies at the project level.
Act as Scrum Master for Top 8 project team.
Gather technical and business requirements for multiple projects.
Manage project schedules and develop release plans.
Facilitate the implementation of Agile development practices into the organization, including training and coaching of new teams.
Monitor progress toward project goals and make adjustments to remove risks.
Introduce cost savings.
Develop and implement process improvements.
Administer monthly management reports to communicate team progress.
Scrum Master and Business and Operational Analyst06/2011 － 09/2014TransamericaCedar Rapids, IA
Act as a liaison between the business and technical services.
Act as a scrum master for two development teams.
Manage vendor resources across teams.
Work with vendor to prepare trained resources for upcoming projects.
Monitor budget and utilization of contractors to ensure effectiveness of partnership.
Provide and review business requirements.
Troubleshoot and resolve issues reported by the business unit on supported applications.
Evaluate and provide project proposals that include cost savings and/or efficient processes.
Evaluate and communicate project risks to management and the project team.
Customer Relationship Lead Representative01/2010 － 06/2011TransamericaCedar Rapids, IA
Provide prompt resolution to research or escalations that have been submitted by our distribution partners, internal representatives, and financial professionals.
Identify procedural issues and implement appropriate adjustments.
Design a line of communication for issues that affect many departments.
Ensure all service requirements are met as outlined in distributor service agreements.
Facilitate meetings that involve all levels of management as necessary (legal, actuary, directors, assistant managers, etc.).
Customer and Internet Service Representative07/2008 － 01/2010TransamericaCedar Rapids, IA
Respond to incoming e-mails from agents, clients, and sales desk.
Coordinate security breach responses and facilitate special projects.
Provide management with trending and time tracking reports.
Customer correspondence Process financial transactions and explain retirement products.
Provide values, fund performance, and research customer inquiries.
2013Bachelor of Science:Mount Mercy University - Business ManagementCedar Rapids, IABusiness Management