Driven, motivated customer service and insurance specialist offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service. Seeking to work with established company in stable, growing field in a position of increased responsibility. Thrive in dynamic and fast-paced environments.
Excellent multi-tasking ability
Advanced oral and written communication skills
Insurance policy coverage knowledge
Agent Advocate & Proof of Loss Adjuster, 08/2016 to 12/2016 Pilot Catastrophe Services, Inc. – Mobile, AL.
Answered questions posed by insured and attorneys.
Evaluated all evidence with the ultimate goal of creating positive outcomes for client's claims.
Accurately documented, researched and resolved insured's issues.
Mastery of customer service and insurance management systems and databases.
Defused volatile insured situations calmly and courteously.
Named as Management Handled Claim Specialist to work specifically with insured's with complaints to resolve issues quickly and efficiently.
Effectively managed a high-volume of inbound and outbound customer calls.
Met or exceeded service and quality standards and followed all compliance guidelines.
Respresented Allstate Flood Department
Ensured prompted delivery of Proof of Loss documents for insured's claim payments.
Executive And Administrative Assistant, 11/2013 to 06/2016 CM Financial: New York Life – Mobile, AL
Answered customer telephone calls promptly and in an appropriate manner.
Managed executive calendar and coordinated weekly meetings.
Calculated quotes and educated potential clients on insurance options.
Followed up with customers on unresolved issues.
Maintained computer and physical filing systems.
Received, screened and routed incoming calls.
Handled all incoming business and client requests for information.
Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Assistant Manager, 04/2012 to 11/2013 Pier 1 Imports – Mobile, AL
Generated repeat business through exceptional customer service.
Hired, trained and evaluated personnel in sales and marketing.
Examined merchandise to verify that it was correctly priced and displayed.
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Assigned employees to specific duties to best meet the needs of the store.
Promoted from Team Leader to Assistant Manager within 3 months.
Created visual marketing and styled window displays.
Assembled promotional displays, including quarter and full-size point of purchase displays.