agency support administrator resume example with 2+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Highly organized and meticulous Administrative Assistant with experience in performing clerical duties for Douglas County Superior Court. Adept at preparing and maintaining inventory and files, greeting visitors/clients, and maintaining legal documents. Good communicator and planner with strong judgement and critical thinking skills. Recently moved to Nashville to be with immediate family.

  • Data entry
  • Recordkeeping
  • Scheduling
  • Team leadership
  • Organizational skills
  • Team collaboration
  • Problem-solving skills
  • Works well independently
  • Conflict resolution
  • Decision-making abilities
  • 80 WPM typing speed
  • Rapid 10-key data entry
  • Excellent time management skills
  • Deadline-driven
Chelan High School Chelan, WA Expected in 2004 High School Diploma : - GPA :
Spokane Falls Community College Spokane, WA Expected in 2008 Associate of Arts : - GPA :
Work History
Charter Spectrum - Agency Support Administrator
Town And Country, MO, 04/2021 - Current
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Worked with Agency Representatives to properly apply customer remittances.
  • Handled high volume of in-bound calls pertaining to reconciliation of accounts.
  • Used data entry skills to accurately document and input statements.
  • Developed rapport with clients to cultivate loyalty and satisfaction.
  • Executed billing tasks and recorded information in company databases.
  • Responded to customer concerns and questions on daily basis.
  • Generated financial statements and reports detailing accounts receivable status
  • Received and sorted mail, prepared packages for delivery and scanned documents.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed account maintenance requests and checked for alignment with company policies.
  • Set up transactions, processed deposits and mailed out forms and for review.
Cornerstone Mechanical - Administrative Assistant
City, STATE, 11/2020 - 04/2021
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and data.
  • Processed invoices and expenses using Sage to facilitate on-time payment.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Executed record filing system to improve document organization and management.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Closely monitored dispatch board to triage and prioritize over daily calls.
  • Responded to daily caller requests with information about assistance and timeframes.
  • Prepared vendor invoices and processed incoming payments.
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Assisted in completing weekly payroll for company employees.
Douglas County Superior Court - Deputy Clerk/Jury Coordinator
City, STATE, 07/2019 - 10/2020
  • Documented all exhibits admitted during hearings.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
  • Maintained docket calendar and database for Superior court.
  • Marked and preserved exhibits introduced into evidence in court proceedings.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Managed and Maintained Jury program, including sending out Jury Summons, answering calls from Jurors, and preparing all documents for Jury trials.
  • Documented all court proceedings during criminal, civil, juvenile and dependency calendars.
  • Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Filed all court documents and legal pleadings with court clerk on behalf of attorneys.
  • Developed positive working relationship with courts, clients, law enforcement members and attorneys.
  • Managed filing systems for electronic and hard copy documents to keep organized records.

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Resume Overview

School Attended

  • Chelan High School
  • Spokane Falls Community College

Job Titles Held:

  • Agency Support Administrator
  • Administrative Assistant
  • Deputy Clerk/Jury Coordinator


  • High School Diploma
  • Associate of Arts

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