Agency Support Administrator Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Highly organized and meticulous Administrative Assistant with experience in performing clerical duties for Douglas County Superior Court. Adept at preparing and maintaining inventory and files, greeting visitors/clients, and maintaining legal documents. Good communicator and planner with strong judgement and critical thinking skills. Recently moved to Nashville to be with immediate family.

  • Data entry
  • Recordkeeping
  • Scheduling
  • Team leadership
  • Organizational skills
  • Team collaboration
  • Problem-solving skills
  • Works well independently
  • Conflict resolution
  • Decision-making abilities
  • 80 WPM typing speed
  • Rapid 10-key data entry
  • Excellent time management skills
  • Deadline-driven
Work History
Agency Support Administrator, 04/2021 to Current
Charter SpectrumTown And Country, MO,
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Worked with Agency Representatives to properly apply customer remittances.
  • Handled high volume of in-bound calls pertaining to reconciliation of accounts.
  • Used data entry skills to accurately document and input statements.
  • Developed rapport with clients to cultivate loyalty and satisfaction.
  • Executed billing tasks and recorded information in company databases.
  • Responded to customer concerns and questions on daily basis.
  • Generated financial statements and reports detailing accounts receivable status
  • Received and sorted mail, prepared packages for delivery and scanned documents.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed account maintenance requests and checked for alignment with company policies.
  • Set up transactions, processed deposits and mailed out forms and for review.
Administrative Assistant, 11/2020 to 04/2021
Cornerstone MechanicalCity, STATE,
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and data.
  • Processed invoices and expenses using Sage to facilitate on-time payment.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Executed record filing system to improve document organization and management.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Closely monitored dispatch board to triage and prioritize over daily calls.
  • Responded to daily caller requests with information about assistance and timeframes.
  • Prepared vendor invoices and processed incoming payments.
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Assisted in completing weekly payroll for company employees.
Deputy Clerk/Jury Coordinator, 07/2019 to 10/2020
Douglas County Superior CourtCity, STATE,
  • Documented all exhibits admitted during hearings.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
  • Maintained docket calendar and database for Superior court.
  • Marked and preserved exhibits introduced into evidence in court proceedings.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Managed and Maintained Jury program, including sending out Jury Summons, answering calls from Jurors, and preparing all documents for Jury trials.
  • Documented all court proceedings during criminal, civil, juvenile and dependency calendars.
  • Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Filed all court documents and legal pleadings with court clerk on behalf of attorneys.
  • Developed positive working relationship with courts, clients, law enforcement members and attorneys.
  • Managed filing systems for electronic and hard copy documents to keep organized records.
High School Diploma: , Expected in 2004
Chelan High School - Chelan, WA
Associate of Arts: , Expected in 2008
Spokane Falls Community College - Spokane, WA

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Resume Overview

School Attended
  • Chelan High School
  • Spokane Falls Community College
Job Titles Held:
  • Agency Support Administrator
  • Administrative Assistant
  • Deputy Clerk/Jury Coordinator
  • High School Diploma
  • Associate of Arts