Agency Sales Resources Technician Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

  • Documentation abilities
  • Live Engage Chat systems
  • Client needs analysis
  • Marketing and Facebook adjustments
  • Customer Complaint Resolution
  • Licensing Verification
  • Reporting skills
  • Knowledgeable in Microsoft Office Suite
Work History
07/2019 to Current Agency Sales Resources Technician Culp, Inc. | Stokesdale, Nc,
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
  • Maintained high standards of customer service by building relationships with clients.
  • Leveraged knowledge of company insurance licensing products and services to advise customers on appropriate choices.
  • Built relationships with clients through active listening and attention to detail to provide excellent service.
  • Confirmed information from licenses by checking Department of Insurance databases and questioning details with applicants.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Handled 40+ calls and live engage chats per day to address customer inquiries and concerns.
  • Assisted customers with Marketing and Facebook inquiries.
  • Assisted with Facebook verbiage updates corrections.
06/2016 to 05/2019 Receptionist Owl Now Urgent Care Clinic | City, STATE,
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Verified all patient demographic information when registering for services.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Established contact with ordering physician's office to resolve any issues or to collect missing vital information.
  • Accurately inputted all patient and insurance information into company's computer system.
  • Posted payments to accounts and maintained records.
  • Observed strict procedures to protect sensitive patient information, including medical records and payment data.
  • Acquired billing information by worker's compensation accounts and MVA.
  • Determined appropriateness of payers to protect organization and minimize risk.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Supported providers in outpatient medical office through coordinating all administrative operations.
05/2014 to 05/2016 Health Insurance Representative Results Companies | City, STATE,
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Answered 50+ inbound calls per day from existing and future policyholders to answer inquiries and discuss insurance options.
  • Scanned, received and sent faxes to appropriate departments, including insurance claims, co-pay assistance information and patient documentation.
  • Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
  • Adhered to HIPAA and other compliance standards with all information and activities.
  • Helped consumers enroll in private and marketplace plans.
  • Reported policy changes and company conditions affecting customer satisfaction.
Expected in 06/2011 High School Diploma | Lake Region High School , Eagle Lake, Florida , GPA:

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Resume Strength

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  • Target Job
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Resume Overview

School Attended
  • Lake Region High School
Job Titles Held:
  • Agency Sales Resources Technician
  • Receptionist
  • Health Insurance Representative
  • High School Diploma

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