LiveCareer-Resume

agency director resume example with 20+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Executive Profile
Senior Administrative Professional
Providing unparalleled claims and case work proficiency within the operational, legal, or government sector
Analytical and detail-oriented professional displaying administrative and case management acumen with a performance history of producing quality work within strict timelines.
Effectively demonstrates excellent communication, organizational, time management, and problem solving skills.
Adept at exercising independent judgment and decision-making abilities, with a high level of integrity and confidentially.
Dedicated to maintaining a reputation built on quality, service, and uncompromising work ethics.
Currently seeking to utilize working knowledge and educational background to pursue an exciting and rewarding career in administrative case management.
Technological Expertise:
Microsoft Office Suite: Word, Excel, Access, Outlook, And PowerPoint Areas of Skill and Proficiency Local, State, Federal Regulations
Social Security Claims
Inventory Control
Case Management
Itinerary Management
Correspondence/Mailings
Minority Business Certifications
Document Creation
Invoicing/Accounts Payable
Effective Communications
Development/Implementation
Meeting Agendas
Report Generation
Data Base Maintenance
Safeguard Confidence
 

Skill Highlights
  • Government Administration
  • Project Management
  • Employee relations
  • Public Speaking
  • Complex Technical Information Dissemination
  • Creative and Technical Writing
  • Employee Development/Training
  • Leadership/communication skills
  • Self-motivated
  • Customer-oriented
  • Travel the State of Texas promoting certification.
  • Management of clients
  • Develop and strengthen relationships with outside vendors, partners, customers, and community leaders
  • Provide data entry, billing, and client account maintenance services
  • Manage correspondence and executive administrative duties, including telephone and in-person services
Core Accomplishments
Professional Experience
2015 to Current Agency Director Always Best Care | West Chester, PA,
  • Manage the day to day operations of the non profit government agency
  • Direct staff and key personnel in critical job functions and assessments
  • Manage the fiduciary responsibilities of the firm
  • Create and maintain policies and procedures for the standard operating practices of the firm
  • Assess and evaluate application for MBE, WBE, DBE, and ACDBE certificatons
  • Conduct workshops for certification
  • Present information at business expos across the D/FW metroplex
  • Represent as keynote speaker at different events on behalf of the Agency
  • Managed operations for federally funded program, providing applications and certification renewals for women-owned and minority owned business enterprises
  • Acquire case information concerning state certification processes, policies, procedures, and legal requirements
  • Observe practices and procedures, policies, employment laws, and regulations to provide current information and/or recommendations to clients
  • Maintain detailed knowledge regarding a variety federal documentation and materials, such as certification, employment forms, contracts, and changes in employee status Distribute information in compliance with administrative guidelines, in addition to state and federal requirements
  • Review individual files for certification and secure additional information needed to complete renewal process Issue certifications and correspondence to clients; support application validation through onsite visits.
01/2012 to 2015 Certification Specialist Common Ground | Royal Oak, MI,
  • Maintain detailed knowledge regarding a variety federal documentation and materials, such as certification, employment forms, contracts, and changes in employee status
  • Distribute information in compliance with administrative guidelines, in addition to state and federal requirements
  • Review individual files for certification and secure additional information needed to complete renewal process
  • Issue certifications and correspondence to clients; support application validation through onsite visits.
07/2011 to 01/2012 Administrative Assistant III Abbvie, Inc | VA, State,
  • Temporary placement through ADECCO Staffing
  • Utilized Access data base to input internet and phone orders; secured contracts, and reserved space for national seminars; input data from seminar surveys into database
  • Provided assistance with scheduling and generated detailed reports for Director of Seminar Operations
  • Effectively responded to inquiries and/or complaints via internet and phone in a courteous and efficient manner
  • Received and managed various educational literature, seminar wrap up, and sales books for trainers
  • Supported and assisted by packaging product orders to expedite shipment process.
02/2009 to 11/2009 Implementation Advisor Adp | Jacksonville, FL,
  • Assisted clients with business banking products.
  • Temporary contractor through ADECCO Staffing Exercised discretion regarding relations and problem resolutions between internal/external customers Organized both internal and external project related activities in a timely manner Facilitated client implementation process; provided team assistance to ensure quality standards were met Provided statistical analysis; initiated project and processes to improve efficiency Acted as the primary interface with clients to establish connectivity between parties to resolve complex issues Managed and executed technical and business implementation of treasury and cash management solutions.
05/2007 to 07/2008 Claims Adjudicator I Common Spirit | Papillion, NE,
  • Adjudicated Social Security benefits for individuals seeking compensation through Titles II and/or XVI Conducted detailed investigation in case management procedures Thoroughly reviewed medical records and activity of daily living and pain forms submitted by claimants Drafted detailed summaries to facilitate acceptance or disapproval of medical claims Effectively communicated with physicians' offices, staff, claimants, and families.
04/2006 to 05/2007 Paralegal Avepoint | Jersey City, NJ,
  • Legal Case Management
  • Assisted attorneys with case management;
  • Mail preparation
  • Prepared files for bankruptcy court
  • Submitted bankruptcy filings
  • Assisted clients with bankruptcy documents
08/2004 to 01/2006 Order Processing Specialist Planet Pharma | Fort Worth, TX,
  • Customer Service/Account Resolution Effectively resolved customer complaints and provided technical support for wireless phone service and accessories Consistently met and/or exceeded weekly and monthly sales goals, contributing to overall team success.
09/2003 to 04/2004 Administrative Assistant II Common Spirit | Pleasant Hill, IA,
  • Prepared and distributed information to TG-102 Waiver packets and File Case Management Provided support and detailed administrative functions, such as filing, typing, faxing, and report preparation for Assistant Director and various staff members Prepared correspondence and files for clients and Medicaid.
2003 to 09/2003 Paralegal Delta Dental Plan Of Arkansas | Sherwood, AR,
  • Legal Case Management
  • Assisted attorneys with case management;
  • trained legal assistants;
  • implemented filing, mail preparation, delivery, and management schedule for legal assistants
  • Supported clients by providing bankruptcy documents;
  • processed fee payments daily;
  • effectively responded to court inquiries and creditor correspondence calls
  • Built and maintained customer rapport and kept a detailed log of new clients for accurate reporting to main office.
1999 to 07/2008 Executive Administrative Assistant Buzzerk Marketing | City, STATE,
  • Effectively executed outstanding customer service skills
  • Maintained and documented collections
  • Assisted with shipping and receiving
  • Generated detailed reports
  • Handled event management, distribution and clerical duties
  • Scheduled travel accommodations and meetings for CEO
  • Researched and prepared grant proposals

Education
Expected in 2012 to to Master of Arts | Conflict Mediation University of Arkansas ­ Little Rock, Little Rock, AR GPA:
Expected in 2006 to to Master of Arts | Public Administration University of Arkansas, Little Rock, AR GPA:
Public Administration
Expected in 1993 to to Bachelor of Arts | Political Science University of Arkansas, Pine Bluff, AR GPA:
Political Science/Pre-Law ­ University of Arkansas ­ Pine Bluff - 1993 JessicaD. Claire, MPA ­ Senior Administrative Professional
Skills
I have a demonstrated record of achievement and leadership in my current role and past tenures, and I am certain they would transition very easily into any operational, legal, government administrative setting. I would welcome the opportunity to discuss in detail additional attributes and ways in which I could provide a high-level of professionalism to your organization. I look forward to hearing from a member of your selection staff to discuss the goals and objectives for the upcoming year and explore ways that I can provide continual contribution to your continued success.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of Arkansas ­ Little Rock
  • University of Arkansas
  • University of Arkansas

Job Titles Held:

  • Agency Director
  • Certification Specialist
  • Administrative Assistant III
  • Implementation Advisor
  • Claims Adjudicator I
  • Paralegal
  • Order Processing Specialist
  • Administrative Assistant II
  • Paralegal
  • Executive Administrative Assistant

Degrees

  • Master of Arts
  • Master of Arts
  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: