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Agency Account Manager & Sales Agent Resume Example

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AGENCY ACCOUNT MANAGER & SALES AGENT
Summary

Business Administration student with background in both restaurant and office settings. Strong technical proficiency with work history in a business setting, all restaurant responsibilities, and Insurance. In-depth knowledge of Microsoft Office Tools coupled with Business/Office and Restaurant abilities. Proven history of Business and Restaurant sales.

Skills
  • Issue and conflict resolution
  • Marketing
  • Project management
  • Systems and automation applications
  • Sales Techniques
  • Basic math
  • Customer service
  • Planning
  • Work ethic
  • Cost-benefit analysis
  • Windows XP/Vista
  • Team management
  • Computer skills
  • Friendly, positive attitude
  • Microsoft Office
  • Experience in leadership
  • Ability to analyze reports
  • Restaurant operations management
  • Organization and prioritization
  • Full service restaurant background
  • Adaptable
  • Report writing
  • Proposal writing
  • Billing
  • Office background
  • Business background
Education and Training
Fort Hill High School | Cumberland, MDHigh School Diploma05/2019
  • Completed coursework in Social Science, Mathematics and English Literature/Writing.
  • 4.0 GPA
Allegany College Of Maryland | Cumberland, MDAssociate of Science in Business Administration05/2020
Experience
Knippenberg Insurance Inc | Cumberland, MDAgency Account Manager & Sales Agent02/2020 - 12/2020
  • I was a member of the licensed sales team, where I focused on marketing to prospective clients in terms of both business lines and personal lines products, engaged in prospective appointments, phone calls, and meetings, and closed sales with new customers.
  • I was in charge of creating the company's weekly newsletter for an interval of time. I offered to perform this responsibility - as I believed I was capable of improving, maintaining, and producing a well written document to be delivered to every employee each week.
  • Managed the accounts of existing clientele in the form of product updates, product cancellation, and product payments.
  • I often communicated with businesses used by mutual clients, as well as ensured product quality/satisfaction and communication with new and existing clients.
  • Designed and implemented agency campaigns to gauge and promote customer appreciation, provide referral incentives and generate new agency partnership leads.
  • Conducted meetings with company partners to develop comprehensive understanding of goals and build marketing strategies conducive to success.
  • Established and met daily targets for telephone or electronic communication and personal visits to clients and prospects to achieve solicitation volume proportionate to revenue targets.
Golden Entertainment, Inc | Flintstone, MDFood and Beverage Worker04/2019 - 03/2020
  • Throughout my time there, while in college, I worked in 2 of the 3 restaurants, as well as in numerous banquet settings and events.
  • Managed organized and productive kitchen environment alongside coworkers/staff.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Completed prepping, cleaning and other kitchen duties to support cooks.
  • Complied with company service standards, including inventory and cash control procedures.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Upheld food safety standards at all times.
  • Monitored inventory and promptly reported food items requiring reorder.
  • Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
Patrick's Pub | Cumberland, MDKitchen Staff/Management Assistant10/2018 - 05/2019
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
  • Cleaned utensils, dishes and glasses for customer use.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
Chick-Fil-A Inc. | Cumberland, MDRestaurant Team Member04/2017 - 10/2018
  • Assisted at the drive-thru window by swiftly handling cash and credit card transactions.
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted newly seated guests quickly and efficiently.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Processed customers' payments and provided receipts.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
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Resume Overview

Companies Worked For:

  • Knippenberg Insurance Inc
  • Golden Entertainment, Inc
  • Patrick's Pub
  • Chick-Fil-A Inc.

School Attended

  • Fort Hill High School
  • Allegany College Of Maryland

Job Titles Held:

  • Agency Account Manager & Sales Agent
  • Food and Beverage Worker
  • Kitchen Staff/Management Assistant
  • Restaurant Team Member

Degrees

  • High School Diploma
    Associate of Science in Business Administration

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Agency Account Manager & Sales Agent

Knippenberg Insurance Inc

Cumberland, Maryland