Product / Service Manager An energetic marine industry professional with over 20 years of experience in a world class yachting industry. Professional history includes captaincy, private yacht service business ownership and project management responsibility for one of the worlds leading yacht manufacturers. A career profile that shows a passion for the industry and adaptability towards the ever changing technological environment.
A yacht industry professional with experience that includes quality assurance, maintaining specifications, producing statistical documentation and communicating with senior-level management regarding ever-changing specification and certification issues. Also involved in dealer interface and dealer training. Committed to a philosophy of continued improvement. Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Dynamic Customer Service Manager who leads diverse teams to achieve company goals. Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement.
Excellent time management skills
Effective problem solver
Adherence to high customer service standards
Microsoft Outlook, Word and Excel
Aftersales and Service Manager, 01/2003 to Current Ferretti Group USA – Fort Lauderdale, Fl.
Ferretti Group, headquartered in Forli, Italy, is one of the world's largest yacht builders in the world.
With 9 brands, Ferretti produces luxury motor yachts and sport fishing vessels ranging in size from approximately 33' to 200'+.
Ferretti has 16 shipyards in Italy and 1 located in Miami, FL.
Worldwide distribution yielded $702 million in annual sales, $230+ million of which is Ferretti Yachts.
Currently 180+ Ferretti Yachts are in the US.
Product Manager Ferretti Yachts, Mochi Craft, Custom Line, CRN Communicate between the dealer, clients and the Italian factory from initial production of a vessel to inspection and sea trial.
Manage all warranty for Ferretti Brand within an established budget.
Commission all new vessels for the dealer.
Plan, approve and oversee execution of all projects.
Responsible for 180+ Ferretti Yachts in the US market.
Work closely with the Engineering team in Italy to modify the product for the US market.
Inspect and sea trial all vessels in Italy prior to shipment.
Completed electrical owner's manuals for the US based vessels.
Responsible for receiving Ferretti Yachts into the US.
Requires unloading vessels from freighters, transporting to home docks and writing up a commissioning report.
Oversee all after sales warrantable and non-warrantable product issues.
Responsible for warranty approval.
Work closely with suppliers and vendors to negotiate the most cost efficient means and time schedules for project completion.
Perform training seminars for the dealer service managers and technicians to promote better understanding of Ferretti Yachts.
Responsible for all preparations necessary for two international boat shows each year.
Work closely with sales/marketing teams to help promote the product.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Strong leader of customer support staff.
Scheduled staff shifts to cover peaks and lulls in customer inquiries.
President, 01/1995 to 01/2003 J&B Yacht Services Inc – Fort Lauderdale, Fl.
Owned and operated J&B Yacht Service Company for 9 years.
Provided minor to major repairs for new yachts under warranty and yacht refits for tServices provided included paint & fiberglass repairs, exterior varnish & maintenance, electrical, running gear alignments, stabilizer/bow thruster installations, hydraulic systems, interior finish work, tow boat services and yacht deliveries.Utilized a mobile shop to service yachts in Nantucket Island during the summer months.Serviced vessels from Palm Beach, FL to Key West, FL during the winter months.Operated with zero defects and outstanding customer satisfaction.he following yacht builders
Captain, 01/1983 to 01/1995 Yacht – Fort Lauderdale, Fl.
As a yacht captain I managed the daily operations and maintenance of various vessels.
I was responsible for budget control and travel planning.
Skills included knowledge of diesel engines, all navigational electronics, negotiation and purchase monitoring of supplies and services rendered, charter service and overseeing yard repairs.
YAcht Captain, 01/1994 to 01/1995 Yacht Sophisticated Lady
Yacht Captain, 01/1990 to 01/1994 Yacht Quite Enough
Yacht Captain, 01/1988 to 01/1990 Yacht Panacea--54' Hatteras
Yacht Captain, 01/1985 to 01/1988 Yacht Maximum--53' Hatteras
Yacht Captian, 01/1984 to 01/1985 Yacht Beverly
Yacht Captain, 01/1983 to 01/1984 Yacht Satisfaction
High School Diploma: 1982 Cape Cod Regional Technical High School - Harwich Fort Lauderdale, MA Fl.
ABYC certification for vessel complianceLicensesUS Coast Guard License 100 Ton Ocean Operator, Boston, Ma.: 2000 Marine Business - Fort Lauderdale, ABYC FL