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AFM/Floor Health QB Resume Example

Resume Score: 80%

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AFM/FLOOR HEALTH QB
Summary

I come from a small town and had lots of small jobs especially farm work like making fences, hearding cattle, driving tractors and also helping with crops.

I'm a very hard worker and will give loyalty and respect when it is earned. I always want to help in any way that I can. Over the years I've learned proper customer service and how to be an effective leader. I'm always willing to learn so I'm almost always reading to improve and gain skills.

Skills
  • People skills
  • Communication and engagement techniques
  • Compelling leadership skills
  • Team oversight
  • Strategic planner
  • Safety protocol
  • Inventory tracking
  • Training and development
  • Materials transport
  • Quality assurance
  • Package preparation
  • Shipping coordination
  • Route planning
  • Project planning
  • Flexible
  • Critical thinking
  • Multitasking
  • Organization
  • Supervision
  • Active listening
  • Organizational skills
  • Call center operations
  • Payment processing
  • Customer support
  • Call control skills
  • Training experience
  • Resolving issues
  • Leather working
  • Digital art
  • Fast learning
  • Negotiations
  • Safety procedures
  • Team management
  • Relationship building
  • Visual inspections
Experience
AFM/Floor Health QB, Amazon, August 2020-CurrentOwasso, OK

As an AFM my job was to keep the AR floor clean, make sure the Drives were fixed when they faulted out, and to also make sure that the stations stayed clean.

As a Floor Health QB my job is to manage the AFMs and make sure they are doing their job properly. I also make sure that tickets are completed so the pods that cover

UPS Manager , Mark kelly , August 2016-August 2020Broken Arrow, OK
  • Recruited and hired qualified candidates to fill open positions.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Met with each associate to establish realistic monthly sales goals.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Reviewed employee performance every 3 months and delivered constructive feedback to improve weaknesses.
  • Cross-trained in every store role to maximize operational knowledge.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Created weekly schedules for sales associates to keep every shift well-staffed during holidays and busy periods.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Sales Associate , Ajs corner store, February 2015-August 2016Haskell, OK
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Offered product and service consultations and employed upselling techniques.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Prepared cash deposits up to $2000 with zero discrepancies.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Negotiated and closed deals with minimal oversight.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Reset store displays for special events and seasonal merchandise changes.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Call Center Representative, MicahTek Inc., June 2014-March 2015Broken Arrow, OK
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Education and Training
High School DiplomaHaskell High School, , HaskellOKMay 2015
Some College (No Degree)Drafting Technology, , Indian Capital Technology Center - Muskogee, MuskogeeOK
  • Completed coursework in CAD Technical Mechanical, Applied Mathematics and locating information.
  • While taking classes for CAD I also had to work with Welders, Architectural designers, Mechanics. So I do have some knowledge in those areas as well
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Resume Overview

Companies Worked For:

  • Amazon
  • Mark kelly
  • Ajs corner store
  • MicahTek Inc.

School Attended

  • Haskell High School
  • Indian Capital Technology Center - Muskogee

Job Titles Held:

  • AFM/Floor Health QB
  • UPS Manager
  • Sales Associate
  • Call Center Representative

Degrees

  • High School Diploma
    Some College (No Degree)

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