Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Extensive experience in Warehousing & Administration. Administrative Assistant with +10 years of experience in a sensitive corporate environment. Outgoing and detail-oriented, I am proficient at building and maintaining professional relationships.
  • Warehouse and fulfillment
  • Shipping and receiving
  • Global logistics
  • Microsoft Office, Peachtree Accounting, Sage, UPS Worldship, & Outlook
  • Represented company at various trade shows.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Refer unresolved customer grievances to designated departments for further investigation.

07/2016 to 01/2017 AFE Packer, Inducter, Rebinner Sargent & Lundy, L.L.C. | Palm Beach Gardens, FL,
  • Inducted items into conveyor system.
  • Removed and sorted items to be packed for pack team.
  • Packed customer orders.
  • Constantly met or exceeded production rates set forth by company.
01/2006 to 07/2016 Administrative Assistant Tech Data Corporation | Fontana, CA,
  • Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Complete forms in accordance with company procedures.
  • Make copies of correspondence or other printed material.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
  • Compose, type, and distribute meeting notes, routine correspondence, and reports.
  • Learn to operate new office technologies as they are developed and implemented.
  • Maintain scheduling and event calendars.
  • Accounts receivable & payable using Peachtree & Sage Accounting.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Reconciliation of bank statements and credit card statements.
  • Manage projects or contribute to committee or team work.
  • Created journal entries.
  • Mail newsletters, promotional material, or other information.
  • Order and dispense supplies.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Provide services to customers, such as order placement or account information.
  • Collect and disburse funds from cash accounts, and keep records of collections and disbursements.
  • Prepare and mail checks.
  • Establish work procedures or schedules and keep track of the daily work of clerical staff.
  • Coordinate conferences and meetings.
  • Arrange conference, meeting, or travel reservations for office personnel.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  • Supervise other clerical staff and provide training and orientation to new staff.
  • Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Complete forms in accordance with company procedures.
  • Make copies of correspondence or other printed material.
  • Arrange for LTL trucking pick ups and deliveries.
  • Prepare commissions reports.
  • Receive and process customer checks.
  • Enter customer orders and distribute work to production employees.
  • Create invoices and distribute to customers.
1999 to 01/2006 Warehouse Associate Jorc Industrial LLC | City, STATE, Supervised material flow, storage and global order fulfillment. Maintained accurate stock records and schedules. Processed customs duties and fees quickly to release international shipments. Oversaw special orders and after-hours, urgent shipping jobs. Unloaded, picked, staged and loaded products for shipping. Conducted monthly, quarterly and yearly inventories of warehouse stock. Oversaw hiring and training of  new employees. Manually created shipments, assigned carriers and dispatched shipments. Resolved problems for customers, warehouses and carriers. Produced bills of lading and updated shipment status information. . Received incoming shipments and reviewed contents against purchase order for accuracy. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Banded, wrapped, packaged and cleaned equipment. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate. Used propane forklift to load trailer at warehouse.
Expected in Jan 2017 AAS | , , GPA:
Expected in Additional Skills *Management / Leadership Seminar 10/2015 *Licensed CAN 2013-2015 *BLS, CPR, Mandatory Reporter Courses | Medical College, , GPA:
Medical Terminology, Anatomy & Physiology 1 & 2, Pharmacology, CNA Course, Intro to Respiratory Care 1 & 2, Biomolecular Processes, Microbiology, Intro to Nursing, Respiratory Clinical 1
Accounting, Accounts receivable, Anatomy, billing, CNA, clerical, conferences, Make copies, CPR, credit, clients, database management, electronic mail, fax machines, filing, forms, funds, prepare invoices, Leadership, letters, notes, materials, Medical Terminology, meetings, Mail, money, Microsoft Office, office, Outlook, newsletters, Nursing, office equipment, Peachtree, Peachtree Accounting, personnel, Pharmacology, phone systems, copiers, Physiology 1, pick, policies, Processes, promotional material, read, recording, Reporter, Sage, scheduling, spreadsheet, take messages, team work, telephone, telephones, trade shows, type, word processing

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Job Titles Held:

  • AFE Packer, Inducter, Rebinner
  • Administrative Assistant
  • Warehouse Associate


  • AA
  • AAS
  • Additional Skills *Management / Leadership Seminar 10/2015 *Licensed CAN 2013-2015 *BLS, CPR, Mandatory Reporter Courses

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