Detail oriented professional with experience in coordination of provider services and client care for mission-oriented organizations. Expertise in connecting clients and providers that care for diverse and underserved populations. Operates with a high level of performance in case management, supervision and have knowledge and experience with grant programs.
Provide direct assistance to clients in many aspects of the legal system. Provide advocacy services to victims of Domestic Violence, Sexual Assault and Human Trafficking. Coordinate with community providers to secure resources for housing, employment, food, clothing, health care, behavioral health, and substance use treatment. Develop and assists with technical and educational support to clients that includes but not limited to court filings and research both in the court and through the internet. Provide ANJC staff with technical assistance and training. Facilitate ANJC Family Law/Outreach Clinics. Facilitate community partner meetings, to include scheduling the meetings, creating agendas, recording minutes/logistics, and follow up. Coordinate Advocacy events in the communities and work with community partners on logistics and event planning. Create and prepare business memos, and presentation materials, for training purposes. Write and distribute confidential correspondence. Meet with the public, provide general information, records, court accompaniment and work effectively with a variety of personalities and situations requiring tact, judgment, and poise. Develop and maintain external relationships within local community providers. Attend community outreach events to promote awareness of ANJC. Obtain, track and document all pertinent information in each case file and/or electronically utilizing the databases. Monitor grant required information and strategic planning processes. Participate in scheduled community meetings and webinars as requested. Fill in for absent staff when necessary. Maintain confidentiality according to regulations, policies, and procedures. Orient new staff to the department, ANJC systems, and processes. Answers questions according to standard procedures and best practices. Performs as the acting manager when the Program Manager is unavailable. Makes meaningful improvement to services, program and processes and/or organizational effectiveness that create new value for participants and employees.
First point of contact serving both the general public and legal agencies, including but not limited to the Anchorage Police Department, Office of Children Services, Office of Victims' Rights, Pretrial Enforcement Diversion, Probation & Parole, District Attorney, and court liaisons. Provide routine assistance including general and case sensitive information, departmental, Municipal and Alaska court system policies and procedures. As well as information relating to the area of assignment as needed electronically, in person and on the telephone. Issue, receive, and process various legal documentation, bring to attention various time sensitive motions or other Municipal documents to the appropriate attorney's attention after necessary data entry has been complete. Write Witness Fee checks and Screen/receive/forward and date stamp faxes, emails, phones calls and messages to appropriate attorneys/staff. Mail, call and respond to and resolve routine complaints and issues. Refer remaining issues to appropriate department personnel. Prescreen victims for the victim witness coordinator and take victim statements for domestic violence unite and general trial attorneys and record progress in case management system.
Maintain staff reporting and tracking logs to monitor staff and Municipal property whereabouts. Copying/scanning as requested. Order supplies as needed and maintain inventory log. Stock supply room. Processes request for Department of Motor Vehicle (DMV) and Police Department reports, using policy of redacting victim information in compliance with the Victim's Rights Laws on all reports. Assist in ordering copies of prior orders of protection, records from prior cases from Superior Court, and records of prior convictions through gathering police reports from other jurisdictions.
Track discovery requests upon pick up and scan documents into JustWare, subpoenas issued for hearing and any reissues depending on any requests for continuance. Perform other related duties as assigned such as establish, organize and maintain filing systems; perform record keeping for various funds and expenditures; maintain inventory records and other department and program files; handle and maintain sensitive and confidential information and records. Operate a variety of office equipment including a computer; inputs and retrieves data and text; organize and maintain disc storage and filing. Perform monthly financial reports and submit to Treasury. Maintain the FileTrail file tracking system as Administrator.
First point of contact for community members, providing both legal and administrative support with moderate to no supervision. Answered a multi-line telephone and tracked ordering and receiving all office supplies. Gave appropriate referrals to community organizations and nonprofit service providers. Date stamped and processed all incoming and outgoing documents and mail. Served as notary public for the office. I processed all Commission complaints of discrimination from beginning to end, (average of 800 cases a year), including the following: creating of files and data entry into both departmental and national database systems; tracking from initial complaint to closure; archiving files per the retention schedule, mailing out follow-up, assignment, and determination letters; and corresponding with the EEOC. I also created, edited, revised, red-lined, and proofread documents, prepared exhibit lists and binders in preparation for trial. I was able to multi-task in a fast-paced environment while working with sensitive confidential information, including redaction of documents when necessary.
Conduct eligibility interviews with applicants and port-in families, conduct interviews in clients home or field office as needed, conduct criminal history check on all adult members of applicant families, determine eligibility of applicants participating with FEMA program, Inform ineligible families of in formal meeting procedures, determine annual income in accordance with HUD rules, obtain enterprise income verification or third party verification of income, calculate total tenant payment accurately, determine the voucher size for which each family qualifies in accordance with the administrative plan, issue vouchers and brief voucher-holders, emphasizing housing opportunities outside are of minority and low income concentration, set-up complete and accurate files with all necessary participant-supplied documents and third party verifications (or documentation of why third party verifications are not present), receive requests for tenancy approval, inspection reports, rent reasonableness determinations and leases, check to ensure that no participants will be paying more than 40 percent of adjusted monthly income, review for original signatures and internal consistency (particularly with respect to who pays for various utilities), place in participant files and authorize HAP payments to owner, enter correct information and forward accurate and timely 50058 form to assistant administrator for submission to HUD. Maintained 80% accuracy of case load.
∞ 2007 Microsoft Office
Microsoft Office Word 2003 Certification
∞ 2007Microsoft Office Specialist
Microsoft Office Word 2003 Certification
∞ 2007 Strategic Grantsmanship
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