Advocate Case Manager II Resume Example

First point of contact serving both the general public and legal agencies, including but not limited to the Anchorage Police Department, Office of Children Services, Office of Victims' Rights, Pretrial Enforcement Diversion, Probation & Parole, District Attorney, and court liaisons. Provide routine assistance including general and case sensitive information, departmental, Municipal and Alaska court system policies and procedures. As well as information relating to the area of assignment as needed electronically, in person and on the telephone. Issue, receive, and process various legal documentation, bring to attention various time sensitive motions or other Municipal documents to the appropriate attorney's attention after necessary data entry has been complete. Write Witness Fee checks and Screen/receive/forward and date stamp faxes, emails, phones calls and messages to appropriate attorneys/staff. Mail, call and respond to and resolve routine complaints and issues. Refer remaining issues to appropriate department personnel. Prescreen victims for the victim witness coordinator and take victim statements for domestic violence unite and general trial attorneys and record progress in case management system.

Maintain staff reporting and tracking logs to monitor staff and Municipal property whereabouts. Copying/scanning as requested. Order supplies as needed and maintain inventory log. Stock supply room. Processes request for Department of Motor Vehicle (DMV) and Police Department reports, using policy of redacting victim information in compliance with the Victim's Rights Laws on all reports. Assist in ordering copies of prior orders of protection, records from prior cases from Superior Court, and records of prior convictions through gathering police reports from other jurisdictions.

Track discovery requests upon pick up and scan documents into JustWare, subpoenas issued for hearing and any reissues depending on any requests for continuance. Perform other related duties as assigned such as establish, organize and maintain filing systems; perform record keeping for various funds and expenditures; maintain inventory records and other department and program files; handle and maintain sensitive and confidential information and records. Operate a variety of office equipment including a computer; inputs and retrieves data and text; organize and maintain disc storage and filing. Perform monthly financial reports and submit to Treasury. Maintain the FileTrail file tracking system as Administrator.

First point of contact for community members, providing both legal and administrative support with moderate to no supervision. Answered a multi-line telephone and tracked ordering and receiving all office supplies. Gave appropriate referrals to community organizations and nonprofit service providers. Date stamped and processed all incoming and outgoing documents and mail. Served as notary public for the office. I processed all Commission complaints of discrimination from beginning to end, (average of 800 cases a year), including the following: creating of files and data entry into both departmental and national database systems; tracking from initial complaint to closure; archiving files per the retention schedule, mailing out follow-up, assignment, and determination letters; and corresponding with the EEOC. I also created, edited, revised, red-lined, and proofread documents, prepared exhibit lists and binders in preparation for trial. I was able to multi-task in a fast-paced environment while working with sensitive confidential information, including redaction of documents when necessary.

Conduct eligibility interviews with applicants and port-in families, conduct interviews in clients home or field office as needed, conduct criminal history check on all adult members of applicant families, determine eligibility of applicants participating with FEMA program, Inform ineligible families of in formal meeting procedures, determine annual income in accordance with HUD rules, obtain enterprise income verification or third party verification of income, calculate total tenant payment accurately, determine the voucher size for which each family qualifies in accordance with the administrative plan, issue vouchers and brief voucher-holders, emphasizing housing opportunities outside are of minority and low income concentration, set-up complete and accurate files with all necessary participant-supplied documents and third party verifications (or documentation of why third party verifications are not present), receive requests for tenancy approval, inspection reports, rent reasonableness determinations and leases, check to ensure that no participants will be paying more than 40 percent of adjusted monthly income, review for original signatures and internal consistency (particularly with respect to who pays for various utilities), place in participant files and authorize HAP payments to owner, enter correct information and forward accurate and timely 50058 form to assistant administrator for submission to HUD. Maintained 80% accuracy of case load.