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advocate account management resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Well-organized professional equipped with broad background in administrative roles. Commended for increasing overall efficiency by overhauling filing systems and answering and screening numerous telephone calls daily. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Focused and dependable Bus driver clients with disability with proven track record in new employee training initiatives, document control and planning activities related to travel and events coordination. Recognized for Integrity and outstanding interpersonal, client and professional communication abilities. Trained in emergency responses and special security procedures.

Skills
  • Account verification
  • Cost reviewing
  • Trade requirements
  • New account creation
  • Account management
  • Goals and performance
  • Client rapport
  • Systems and software programs
  • Networking skills
  • Database Management
  • Data entry, windows & excell expertise
  • Customer Service expertise
Education and Training
Everest College Eagan, MN, Expected in 03/2009 No Degree : Medical Assistant Major - GPA :
Central High School Bridgeport CT, Expected in 03/1991 GED : - GPA :
Certifications
  • Best Sales Training Certifications
  • Certified Champion Value Award, [Sutherland Global services - June, 2019
  • Association for Project Management (APM)
Experience
Graybar Electric Company, Inc. - Advocate-Account Management
Toledo, OH, 12/2018 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details. 100% Satisfaction
First Student - Customer Service Representative
Anoka, MN, 10/2017 - 11/2018
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Recommended products to customers, thoroughly explaining details.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Scored in top 98% of employees for successful service
Twin Cities PCA Agency - Special Needs Bus Driver
City, STATE, 02/1999 - 10/2015
  • Assisted passengers with disabilities and other physical issues in boarding and exiting to promote passenger safety.
  • Performed bus driving duties while keeping clients safety in mind to maintain focused while driving clients to their destination be trip or outing program save record.
  • Inspected emergency equipment and verified safe working order for disability clients and driver use.
  • Maintained MN driver's license to enable legal operation of bus driving for clients of special needs transport, field trips and other purposes.
  • Saved $96 by implementing cost-saving initiatives that addressed long-standing problems
Languages
Spanish :
Native/ Bilingual
Negotiated :
English :
Native/ Bilingual
Negotiated :
Accomplishments
  • Recognized as Employee of the AT&T/U-verse Retention top 4 in the entire program for outstanding performance and team contributions.
  • Consistently maintained high customer satisfaction ratings.
  • Exceeded sales goals 111% by a 125% an average of 150% in June 2019 survey scores 120% to goal of the program
  • Client Interface - Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.

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Resume Overview

School Attended

  • Everest College
  • Central High School

Job Titles Held:

  • Advocate-Account Management
  • Customer Service Representative
  • Special Needs Bus Driver

Degrees

  • No Degree
  • GED

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