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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Skills
  • High customer service standards
  • Call center management experience
  • Proficient in customer account software
  • Strong problem solving ability
  • Conflict resolution proficiency​
  • Customer Relationship Management software (CRM)
Accomplishments
Promoted to Call Center Manager in 2002.
Experience
01/2007 to 07/2016
Advisor Jevs Human Services Middletown, DE,
Supervise a team of over 10 employees
Make adjustments on customer accounts as needed
Assist itune customers by adding or deleting services and products
As an adviser I am the customer's first point of contact representing Apple
Support many popular products like iPhones, iPads, MacBooks, and desktop Macs   
07/2005 to 01/2007
Healthcare Representative Change Healthcare New Kingstown, PA,
Looked up members charts to give lab results apon request. 
Assisted Members with appointments, referrals and tranferring to a nurse.
Maintained 100% compliance with all hospital and government regulations (HIPPA).
Confirmed and updated personal information every call to make sure Kaiser member accounts where up to date.
03/2001 to 07/2005
Billing Specialist Supervisor Comcast City, STATE,
Supervised 10- 15 call center employees
Provided employee training as needed to my teamAssisted Comcast customers with billing inquiries and disputesImplemented employee incentives to keep up employee morale
Education and Training
Expected in 2017
Bachelor of Arts: Business Management
University of Phoenix - ,
GPA:
Business Management Rancho Cordova, Ca, USA
Skills
Professional, friendly, compassionate, active listener who processes the ability to Multi-task

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resume Strength

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  • Personalization
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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Advisor
  • Healthcare Representative
  • Billing Specialist Supervisor

Degrees

  • Bachelor of Arts

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