Experienced Call Center Representative with superior customer service trainingin high call volume environments. Resourceful individual who consistently meets and exceeds productivity goals.
High customer service standards
Strong problem solving ability
Seasoned in conflict resolution
Involved in the Associate Development Program and trained to take on leadership roles and tasks such as handling supervisor calls and mentoring new associates. Consistently a top performer ad well as having the best average call handle time.
Granted federal security clearance through FBI.
Provided excellent customer service.
Resolved delinquent accounts efficiently and quickly.
Answered supervisor calls and deescalated customers.
Ran reports and sent out current associate standings to department.
Completed assigned tasks in a timely manor.
Maintained up-to-date records on every account.
Preformed additional tasks as instructed by leadership.
Provided accurate and appropriate information in response to customer inquiries.
DEPARTMENT OF HEALTH AND HUMAN SERVICESLINCOLN, NECare Provider
Cared for a child during periods of incapacitation and illness.
Met regularly with parents to discuss children's activities and progress.
Instructed the child in safe behavior.
Organized and conducted age-appropriate activities.
Worked closely with parents to develop discipline techniques.
Instructed and assisted the child in stages of development.
PAYCHECK ADVANCELINCOLN, NECustomer Service Representative
Managed and set up payment arrangements with delinquent customers.
Arranged payment schedules.
Kept records of customer interactions or comments, as well as actions taken.
Collected and processed payments.
Met with applicants to obtain information for loan applications and to answer questions about the process.
LITTLE FORKS OUTFITTERSMIDLAND, MIRetail Salesperson
Greeted customers and ascertained what each customer wants or needs.
Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
Received and processed cash or credit payment.
Answered questions regarding the store and its merchandise.
Placed special orders or call other stores to find desired items.
Inventoried stock and requisition new stock.
Exchanged merchandise for customers and accept returns.
Helped customers try on or fit merchandise.
Opened and closed cash registers.
SOUTHEAST COMMUNITY COLLEGELINCOLN, NEAcademic TransferCoursework in Psychology and Business Administration. 4.0 GPA.
NATIONAL OUTDOOR LEADERSHIP SCHOOLLANDER, WYLeadership TrainingCompleted a 3 month course in leadership skills to obtain college credit and wilderness first aid certification.