Ambitious professional driven to launch a career in the intellectual and developmental disabilities field specifically in administration area of the field. Brings valuable experience from working 5 year in an intermediate care facility taking care of completely dependent non-verbal individuals.
Coursework in Speech and Language disorders and behavioral sciences
Awarded Friendship Community's Safety Award, for demonstrating safety practices and creating a safe work environmentDocumentation.
Team member of the month for going above and beyond duties described in assisting the residents, creating a positive work environment and being a team leader.
Assisted adults with mental and intellectual disabilities in a home setting perform activities in their daily lives through direct care. Managed the finances of an assigned case load. Developed and ensured the implementation of goal plans to aide individuals in the case load lead more independent lives. Worked in tandem with trained medical personnel in developing and executing behavior support plans, dietary and medical orders and recommendations from physical and occupational therapists. Trained new team members in the organizations methods of care to the residents and documentation. Transported the residents in agency vehicle. Participated in team meetings. Collaborated with the individuals, family members, other provider agencies, and advocates. Accompanied the individuals into the community during outings and appointments to assist in communication, interaction and education. Reported incidents as outlined in the Incident Management Bulletin and the organization's policy on Incident Management. Maintained work environment, equipment, and materials for cleanliness and safety with special attention to the assigned caseload. Performed other duties as assigned by supervisor.
Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on preferences. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Responded to customer questions and requests in a prompt manner. Engaged with customers in a sincere and friendly manner. Completed all cleaning, stocking and organizing tasks in assigned sales area. Built relationships with customers to increase likelihood of repeat business. Achieved, and exceeded, the expected sales goals along with credit solicitation from customers. Planned and implemented weekly counter events, special events, product launches, etc and monitored execution to maximize service and sales. Provided customer services not only to my clientèle but also to customers through out the store aiding them in selecting and purchasing cosmetic items. Maintained counter housekeeping and presentation standards including appropriate signs. Contacted other store locations to determine merchandise availability.
Maintained proper receiving and handling of product. Maintained up-to-date knowledge of products in the produce department and the store. Developed reports of production status to Managers. Corrected all unsafe conditions that could cause associate or customer accidents. Maintained product safety and sanitation guidelines by practicing good housekeeping activities for produce area. Assured compliance with company regulations and safety standards. Reported any unsafe equipment or necessary repair or maintenance needed.
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